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“Very good”
Review of Astoria Hotel

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Astoria Hotel
Ranked #8 of 344 Hotels in St. Petersburg
Certificate of Excellence
Geneva, Switzerland
Level Contributor
139 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Very good”
Reviewed 3 June 2012 via mobile

We've been there in April 2012. Regarding all what is said about the Astoria, we were a little disappointed by the room, which has nothing special. The hammam / sauna area is very small, which was ok for us as there was not so much people. The breakfast was very good (if only they could explain me why they need such a cold air conditionning while the outside temperature is near freezing). The location, near the cathedral, is perfect.

Stayed April 2012, travelled as a couple
Helpful?
Thank OneAdvisedTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 5 June 2012
Dear Guest,

Thank you for taking the time to share your detailed feedback. It really helps us address the specifics of how to improve the hotel. I was delighted to read that you liked the location near the St Isaacs Cathedral and enjoyed your breakfast, but was sorry to hear about some of the issues you encountered, especially relating to the cold air conditioning during your meal in the restaurant.

Please do call the hotel and ask for me directly if you would like to discuss the room as well as any other questions. We strive to offer the best guest experience and customer service and always welcome feedback that will help us to improve.

Best regards,
Walter C. Neumann
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bethesda, MD
Level Contributor
296 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 31 May 2012

I was in St. Petersburg for two nights on a business trip and this was an excellent choice. The bedroom was comfortable and quiet. The hotel breakfast was outstanding and service was excellent. The staff were professional and spoke acceptable English. The hotel is located close (walking distance) to the river, Hermitage and St. Isaacs.

Room Tip: I stayed on the sixth floor which was easily accessible by the stairway or elevator.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lubran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 18 June 2012
Dear Guest,
Thank you very much for your time sharing your experience of Rocco Forte Hotel Astoria. I’m pleased to know that you have enjoyed your staying and flattered to receive your high appraisal of our service and food. I will certainly share your kind comments with my team. I’m glad you found hotel’s location convenient for the city exploring. Thank you for leaving the Room Tip and the nice picture of the Astoria’s façade. We hope you will visit us again soon.
With best wishes,
Walter C. Neumann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 17 May 2012 via mobile

I stayed in this hotel for business. The location is so perfect that makes you want to go out day and night, which of course I did outside of the business meetings.

The hotel is really historic, about a century old. I heard it used to be a municipal building or a hosital in the beginning of the last century, and survived through the Revolution and the War. The wide corridors, high ceilings and the centrally located old-style elevator, surrounded by circular grand staircase, all give an indication of an old Russian imperial touch...really beautiful!

The classic rooms are not that spacy, yet comfortable enough and immaculately clean. The windows face the Cathedral, Hermitage and all the sights are in the walking distance.

The breakfast is very good with extra stuff like eggs, etc complimentary individual upon order.

I know there is also a sauna, a gym and a good spa, but I didn't get to try them...

The staff is great and excellent consierge service.

I fully recommend this hotel for those who are visiting the beautiful St.Pete.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sgurnov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 21 May 2012
Dear Guest,
Thank you for your interesting and kind review. I’m very grateful that you found time for sharing your impressions about the hotel in detail. Yes, Astoria is a century old indeed, this year we celebrate a 100th Anniversary, thank you for mentioning the hotel’s history and describing the historical interiors. It was a real pleasure to read your response about our service. I’ve shared your generous comments with my colleagues who assisted you. They are flattered by your kind words. I look forward to welcoming you back as our guest very soon. Please let us know when you are planning your next visit so we can make sure everything is in place for your stay.
With warm regards,
Walter C. Neumann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 May 2012 via mobile

I always judge a hotel by first impressions. The lobby is the first thing I see and this hotel has met the challenge, very impressive. Greetings from the check in are warm with a charming accent and even a smile. The room is very warm and generous. Everyone I spoke to speaks English and were very helpful. The location is right in the middle of all the activity which makes it easy to get to anywhere in the city, business or pleasure. This hotel will make your trip a success.
It will always be my home when in St. Pete. I hope it will be yours too.

Stayed April 2012, travelled on business
Helpful?
2 Thank Ken A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 21 May 2012
Dear Ken,
Thank you very much for posting your review. I really appreciate you taking the time to share your experience with others. I’m happy that you found your room comfortable and enjoyed the hotel’s atmosphere and location. I will make sure that I pass your great feedback onto the Reception team. We hope to see you in Astoria on your next visit to St Petersburg.
With kind regards,
Walter C. Neumann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 April 2012

I had the chance to stay in the Rocco Forte Astoria Hotel and it was a great experience. My room was really good and the concierge helped me so much and gave really good advice. It was a nice experience and hope to come again soon!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 14 May 2012
Dear Marie,
Thank you for taking the time to share your experience following your stay with us. I will certainly share your generous comments with my colleagues who assisted you, as I know that they will be equally flattered by your kind words, particularly in Conciege.

Your recommendations of Rocco Forte Hotel Astoria to your friends and family are also very much appreciated. We look forward to welcoming you back to Rocco Forte Hotel Astoria in the future.

Yours sincerely,
Walter C. Neumann,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 April 2012

I went to St. Petersburg for business last week. It was my first time and I booked Astoria.
I so appreciated the hotel. Wonderful loung area with a very nice bar and windows floor to ceiling with view out on the city.
The room was generous in size and I think I had one of the lower categories. Very nice bathroom with nice amenities.
All in all, a perfect stay.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fedeati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 March 2012

You may expect no less impression then a great stay! Hotel is great - building, charm, history, elegance and very special flavour of the place where the power of the world is used to dwell... Don't hesitate - it's really great. About practical things: bedding is superb, breakfast is incredibly rich. Consierge will get you a Moon if you pay for Moon:))). Location is the best. This part of town is more prestigious - distant from train station and hustle of Nevsky prospect. I'm all for this one!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter C N, General Manager at Astoria Hotel, responded to this review, 21 May 2012
Dear Guest, thank you for your exciting review. I am delighted that you found your stay at the Astoria comfortable and enjoyable. Thank you for sharing your impressions about the hotel’s history and location. It is always a pleasure to read about such positive experiences especially in the Hotel Astoria's Centenary year. I will certainly share your comments with my team and the concierge service in particular. I hope we will have the opportunity to welcome you back in the future.
With best wishes,
Walter C. Neumann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Astoria Hotel

Property: Astoria Hotel
Address: Bolshaya Morskaya St., 39, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#4 Family Hotel in St. Petersburg
#5 Romantic Hotel in St. Petersburg
#8 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Astoria Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Experience the essence of Russia in the comfort and elegance of Rocco Forte’s luxurious Hotel Astoria. Situated next to the magnificent St Isaac’s Cathedral in the heart of St Petersburg, Hotel Astoria has played host to many distinguished guests from past to present. 169 rooms and suites at Hotel Astoria are carefully furnished with comfort and tranquility in mind. ... more   less 
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Also Known As:
Astoria Hotel St Petersburg
Astoria St Petersburg

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