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“Charm, efficiency and a birthday surprise.”
5 of 5 bubbles Review of Astoria Hotel

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Astoria Hotel
Ranked #7 of 333 Hotels in St. Petersburg
Certificate of Excellence
surrey, UK
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Charm, efficiency and a birthday surprise.”
5 of 5 bubbles Reviewed 26 February 2014

We spent three nights here and couldn't have been happier.
The staff are a delight - so helpful and charming- and seem to take a real pride in the hotel and the job they do.
From the outset their help in obtaining visas, booking restaurants, tours etc was efficient beyond belief with replies to emails being received in under two hours on most occasions.

The hotel itself was well appointed, spotlessly clean and the service/choice in bars and restaurants was excellent.

it was my birthday whilst at the hotel and this was noticed - presumably from my passport- and a bottle of champagne and a delicious chocolate cake were delivered to my room along with a handwritten birthday card. It was very much appreciated.

I have no hesitation in recommending this hotel - I really cannot imagine it is possible to find anywhere better for a stay in St Petersburg.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnSurreyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 27 February 2014
Dear guest, thank you very much for choosing our hotel as a venue for your stay!

It is a pleasure to read that you have enjoyed your experience with us. I will definately share yours warmest words about quality of service, restaurants and room with my team.
I hope you will always remember your birthday in St. Petersburg! Many congratulations!

We look forward welcoming you back in Hotel Astoria and in St Petersburg soon!

Best regards from the Hotel Astoria,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,479 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
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English first
Palma de Mallorca, Spain
Level Contributor
146 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 26 February 2014

Stayed for a Champions League game with Borussia Dortmund and we were very delighted, by nice staff and really beautiful rooms. The bar areya also alowes you to relax from walking through the beautiful city of St. Petersburg. Breakfast is complete aswell and you realize everywhere that you are in a 5 star hotel of international standard.

Room Tip: Just keep away from floor 6, as on top of this floor is the spa and fitness area and we heard the pe...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 27 February 2014
Dear Roger, thank you so much for taking the time to share your positive comments on TripAdvisor!

It is always a pleasure to read such positive experiences and I will certainly share your comments with my team. Please accept my sincere apologies for all the inconveniences that you had during your stay. We will do our best to change it.

We will be really glad to welcome you again in Hotel Astoria!

Best regards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bognor Regis, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 23 February 2014

towards the end of my time with the british govt. i had the pleasure of staying here. not cheap. but views are necessary. only eat in the bar if you are paying yourself (the davidof restaurant is outrageously priced with average pike!). get a room as near to the 5th floor gym etc. looking over the square towards the neva. the senior staff are nearly all women and loof after you more than well.
if treating yourself for a long weekend stay here with tickets to the hermitage (no queuing) and have a lunch at the old singer building.

Room Tip: 5th floor opp. church
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank panamdown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 26 February 2014
Dear guest, I appreciate highly the time taken by you to leave the feedback at the TripAdvisor, since you visited our Hotel in March 2013 some improvements has occurred.

Indeed we did a complete renovation of our guestrooms and we created new Suites overlooking the St. Isaac Square. The view to St. Isaac Square and to the Cathedral is unique. The Restaurant Davidov has been renovated and has been relaunched and repositioned as "Astoria Cafe'" recently, the food quality has improved substantially and the pricing today will most likely find your approval.

Once again thank you very much for your useful comments and we hope to welcome you back to show you upgraded Hotel Astoria.

Best Regards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

We had a wonderful stay. The staff couldn't have been more helpful, professional or friendly. Wonderful location and highly recommend the cafe to eat, although there are plenty of restaurants nearby. We were upgraded to the Junior Suite which was wonderful. We also took advantage of the Hermitage tour which entitled us to a free ticket into St Isaac's cathedral.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrschubbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 19 February 2014
Dear guest, thank you very much for your kinds words about Hotel Astoria!

I was very happy to know that you liked your recent stay with us. Also nice to hear that you enjoyed quality of service, meals in Astoria Cafe and work of our concierges.

We will be really glad to welcome you again in Hotel Astoria!

Best regards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 13 February 2014

As we first arrived we got upgraded to junior suite "just becauset at winter time we can do it" -explained the receptio staff. Highly appreciated move! Service, food at the bar/restaurant was all very good quality. Position is very good thanks to the new Admeratislkaya metro station near by. Easy to recommend to everybody!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LiisaJ2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 14 February 2014
Dear guest, thank you so much for spending your time and leaving review about Hotel Astoria on www.tripadvisor.ru.

It is a pleasure for me to know that you loved quality of our service, restaurants and location.

We look forward welcoming you back in Hotel Astoria and in St Petersburg soon!

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Neuchatel, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 February 2014

The Astoria is a jewel perfectly located in a middle of a beautiful city. The service is excellent and it was a great pleasure to stay there. I definitely will check in there again! Thank you to the Astoria staff to make our extended weekend there a dream!

Room Tip: Room 522 with a view on St-Isaac is a dream
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 14 February 2014
Dear guest, thank you very much for choosing our hotel as a venue for your stay!

I am very glad to know that you enjoyed your stay. I will definately share your kind words with my team.

We are very happy that you want to return to Hotel Astoria! You are always welcome!

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunchurch, United Kingdom
Level Contributor
64 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 bubbles Reviewed 11 February 2014 via mobile

We stayed as a couple two times over the last few years and on both occasions it was a delight: attentive service (one could see that every member of staff- from Spa assistants to receptionists - are properly trained - which, in my view, often distinguishes higher class hotels from your run of the mill 'sleeping places', especially in countries like Russia), elegant but not-over-the-top interiors throughout the hotel and in the suites we stayed in, sublime caviar experience and dinner at their Astoria Cafe. All in all: recommended.

Stayed March 2013, travelled as a couple
Helpful?
Thank ozon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 12 February 2014
Dear guest, thank you very much for taking the time to leave feedback about Hotel Astoria and Astoria Cafe on www.tripadvisor.ru!

Your feedback regarding the quality of accomodation, food and service is greatly appreciated and I will take great pleasure in sharing this with the team. I am very happy that you stayed with us two times and I hope to see you soon in St Petersburg and in Hotel Astoria again!

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Astoria Hotel

Property: Astoria Hotel
Address: Bolshaya Morskaya St., 39, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#4 Family Hotel in St. Petersburg
#5 Romantic Hotel in St. Petersburg
#7 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Astoria Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Experience the essence of Russia in the comfort and elegance of Rocco Forte’s luxurious Hotel Astoria. Situated next to the magnificent St Isaac’s Cathedral in the heart of St Petersburg, Hotel Astoria has played host to many distinguished guests from past to present. 169 rooms and suites at Hotel Astoria are carefully furnished with comfort and tranquility in mind. ... more   less 
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Also Known As:
Astoria Hotel St Petersburg
Astoria St Petersburg

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