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“Getting better and better”
Review of Astoria Hotel

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Astoria Hotel
Ranked #8 of 344 Hotels in St. Petersburg
Certificate of Excellence
Geneva, Switzerland
Level Contributor
238 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Getting better and better”
Reviewed 29 March 2014

I have always liked this hotel with its feel of Tsarist Russia and its excellent location. In the past service was sometimes a bit soviet, but in recent years, under the management of Rocco Forte, it is really becoming a top hotel. The service is now absolutely among the best anywhere with a great combination of efficiency and friendliness. The larger redecorated rooms are very pleasant, keeping the "palace" hotel feeling, but in a modern and very comfortable manner. Bathrooms also very well appointed and more than clean. The reception is now totally up to standards and the soviet feel is now completely gone. the lobby bar is one of my favorites anywhere, mostly because of the very friendly staff that doesn't seem to change. I can only hope they can keep it like this. Bravo!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 31 March 2014
Dear guest, thank you very much for choosing our hotel as a venue for your stay!

I was very happy to hear that you had great time with us. Your positive review regarding quality of service, atmosphere and staff made me and my team very happy and also proud.

I do hope that we will have the pleasure of welcoming you back in the near future!

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
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London
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 26 March 2014

We stayed at the Astoria for a long weekend with our two very young children. Great location. Staff couldn't have been more friendly and the quality of service is very high. To the point when as we walked along a corridor with a sleeping baby housekeeping stopped vacuuming until we were in our room. The food was good perhaps not excellent . Breakfast is a buffet with hot dishes available on request. You get something pretty close to what you ask for - perhaps something was lost in translation. Rooms are comfortable and views over st Isaacs are terrific if you can get one. The hotel is in the grand style rather than contemporary overall but bedrooms and bathrooms were comfortable and modern.

On checkout there was a bit of confusion over whether internet access had been included in the room rate (as I had been told on check in) so probably just worth being clear on this. The hotel was very accomodating about this. Another example of good service was that it was my wife's birthday while we were there and I was approached by the head of guest relations who must have noticed from our passports and who provided a cake and some flowers, which was very thoughtful (and made me look good!)

Room Tip: A view of St Isaacs is pretty good!
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank businesstraveller70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 28 March 2014
Dear guest, thank you for choosing Hotel Astoria and also leaving your comments on www.tripadvisor.ru

I am very happy to hear that you are pleased with quality of service, great location of our Hotel and interiors. Your opinion is very important for us!

We hope that you and your family will be our guests again next time when you come to Saint-Petersburg!

Best regards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
53 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 25 March 2014

The hotel is well located within a walking distance from many of the sights and numerous canals. The hotel itsel was very clean and breakfast was superb. Room was spacious and bed was good. We got very good price so it was perfect deal.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leena152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 26 March 2014
Dear guest, thank you very much for your lovely review on TripAdvisor regarding Hotel Astoria.

It is a pleasure to read that you have enjoyed your stay at Hotel Astoria. Also nice to hear that you enjoyed quality of service, breakfast in Astoria Cafe and our unique location.

Thank you again for your kind words and we look forward to welcoming you back soon.

Best regards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 March 2014

Best possible place for short visit in St. Petersburg. Prime location with walking distance form city center and main attractions. First class service and helpful staff. Only disappointed was no WiFi in both floor 6 and floor 4 rooms which would be expected . Took over 1.5 hours conversation with helpdesk of interenet provider of the hotel to find our this was hotels fault, and yet not mended during 5 days of stay.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margalit2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 21 March 2014
Dear guest, thank you very much for a constructive comments on your recent stay at the Hotel Astoria on www.tripadvisor.ru.

It is a pleasure for me to know that you liked our location and quality of service.

Please accept my sincere apologies for all the inconveniences you experienced at our Hotel. Let me assure you that we will do the utmost to develop and polish our level of service. Our main objective is to constantly improve our guest service quality maintaining the Rocco Forte Hotels standards and satisfying the requests of all our guests.

We hope that you will be our guest again next time when you come to Saint-Petersburg!

Best rergards,
Gerold Held
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 March 2014

If you are on a short trip and want to soak in St. Petersburg, this is the best place to stay. All you have to do is just step out and you right onto the architectural marvel of St. Perterburg. Its a five minutes walk from Nevsky Prospect and literally 5 minutes from everything! On the day of my flight back(afternoon), I went on an early morning walk and managed to revisit all my favorite places!!
The Service is very good and the concierge was very helpful and the decor seems extension of the beautiful city, and captures the essence. Highly recommend it for tourists who want a comfortable stay and want the hotel to feel a part of the visit,

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank m_sangha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 16 March 2014
Dear guest, I appreciate highly the time taken by you to leave the feedback at the TripAdvisor.

Thank you very much for your kind words regarding quality of service and unique location of Hotel Astoria.

We will be delighted to welcome you again at the Astoria some day.

Warmest regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2014 via mobile

My boyfriend and I stayed 3 nights following the Sochi games. So happy we chose the Hotel Astoria as I heard so many great things about the hotel. It is such a lovely historic building and I have nothing negative to say about the hotel.  The service was impeccable.  Staff were extremely personal and accommodating. Cant beat the location as you are steps away from the Hermitage and St Isaac's Cathedral..  The rooms encompass beautiful decor and feels completely brand new!  Must have a cocktail (or two or three) in the sexy chic Lichfield Bar and enjoy some of the Russian specialties in the Astoria Cafe.  

The experience was pure perfection and cannot wait to return to St Petersburg.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 7 March 2014
Dear guest, I appreciate highly the time taken by you to leave the feedback at the TripAdvisor, also thank you very much for choosing Hotel Astoria.

I was very happy to read that you liked quality of service, our great location and our specialties in the Astoria Cafe and Lichfield Bar! I will definately share yours kind words with all members of my team.

Once again thank you very much for your useful comments and we hope to welcome you and your boyfriend back in near future!

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vilnius, Lithuania
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 5 March 2014

Great location, it is in the city centre, Isaac's Cathedral is just opposite to the hotel, Hermitage museum, Mariinski theather and Nevsky prospect are also pretty close.
Staff was very friendly and helpful, beautiful interiors and a delicious breakfast.
Very nice place!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerold H, Генеральный директор at Astoria Hotel, responded to this review, 7 March 2014
Dear guest, thank you very much for such positive review about Hotel Astoria on www.tripadvisor.ru!

I am very happy to hear that you really enjoyed your stay and you had a great time in St Petersburg!

I do hope that we will have the pleasure of welcoming you back in the near future.

Best regards,
Gerold Held
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Astoria Hotel

Property: Astoria Hotel
Address: Bolshaya Morskaya St., 39, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in St. Petersburg
#3 Spa Hotel in St. Petersburg
#4 Family Hotel in St. Petersburg
#5 Romantic Hotel in St. Petersburg
#8 Luxury Hotel in St. Petersburg
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Astoria Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Experience the essence of Russia in the comfort and elegance of Rocco Forte’s luxurious Hotel Astoria. Situated next to the magnificent St Isaac’s Cathedral in the heart of St Petersburg, Hotel Astoria has played host to many distinguished guests from past to present. 169 rooms and suites at Hotel Astoria are carefully furnished with comfort and tranquility in mind. ... more   less 
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Also Known As:
Astoria Hotel St Petersburg
Astoria St Petersburg

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