Stayed there for 1 night during the business trip to St. Petersburg.
The only positive points are the great central location and big room size. As for the negative sides - they outweight the positive by far.
The room cost me around 900 USD per night, which is high even for the St. Pete's standards. Breakfast was not included (unsure if this is a hotel policy or my booking agency's fault - I've asked for a breakfast to be included) and added extra 80 USD to the bill. Wi Fi access is also paid, and costs about 110 USD per day.
Room is big, but for that amount of cash you expect something of a high standard. This is not the case, furniture is good, but nothing special. Generally you get the same quality in the 3-times-cheaper hotels.
There also were issues with water in the room - the flow wasn't good enough, which made taking a shower not so pleasant.
These are the small issues, of course, which I tend not to care about while staying in a regular 5* or 4* hotels - but I was expecting more from the hotel which charges 3 times as much.
The worst case is the service. I was unfortunate enough to forget a mobile phone in the room after I left, and it looks like I will not get it back. They refuse to send it to me (even the cheap 3* hotel in Germany was kind enough to mail some forgotten property with no question asked and no charges) and they even refuse to give it back to the courier I've sent to them at my own expense without some legal Power of Attorney confirming that he's authorized for pickup.
As a conclusion - the only reason to stay there is just to get the achievement "stayed in the most expensive hotel in town". If you're looking for quality and service - look elsewhere.
- Official Description (provided by the hotel):
- A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for 140 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 266 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to four welcoming restaurants and bar of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more less
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- Also Known As:
- Grand Hotel St Petersburg