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“Wonderful stay - could not fault it.”

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Belmond Grand Hotel Europe
Ranked #7 of 358 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 24 April 2014

We stayed here for four nights and had contacted the hotel beforehand to organise our trip. The concierge Mary was wonderful and arranged everything perfectly for us from tours to tickets in a box at The Marinsky Ballet. On arrival we were so well looked after from checking in with a glass of champagne to our lovely room. The tours arranged by the hotel included a driver, the hotel Mercedes and a wonderful knowledgable guide. We went all around the city, visited The Hermitage and then on our second day St Catherine's Palace. We ate at the Caviar Room one night and were given vodka to try by the wonderful staff as they overheard us saying we had never tried it. The food was superb as was the service. Breakfasts were out of this world with the piano playing in the background. We were sorry to leave but on our return were sent a wonderful coffee table book about the city and a Russian doll which was a lovely touch and a wonderful surprise. Could not fault the hotel or the city and would love to go back in the spring.

  • Stayed: November 2013, travelled as a couple
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1  Thank Australia1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 8 May 2014

Dear Guest,

Thank you very much for taking the time to write your review.

On behalf of the entire Belmond Grand Hotel Europe team, I would like to pass our appreciation for your very nice comments about your experience with us. We are extremely happy to understand that we have been able to meet your expectations, and that you went back home with great memories about your stay at Belmond Grand Hotel Europe.

We are looking forward to welcoming you back soon to our legendary hotel for more amazing experiences!


Sincerely,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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497 - 503 of 1,637 reviews

Reviewed 23 April 2014

I just been in St. Petesburg for easter, I'm very happy staying there. Everything is perfect. Service very good and very comfortable rooms, bathrooms should be updated, but are OK, many luxury hotels in Europe still have that style of bathrooms. Excellent service at the Concierge ANNA, she is fantastic, found tickets for the new Mariinsky Opera and tries in a very professional style. At the front desk Anastassia perfect, specially checking out for solving any doubt. The Caviar restaurant is very good, service perfect, how they set the table with the Imperial China, every night different one, the food exquisit! At the end of the dinner I've always invited with fabulous vodka. The bar at night is a good place for having a drink with great singers and piano. I always had breakfast at the Mezzanine Cafe, as I don' t have the buffet breakfast, is very good. I'ld go back on my next trip to St. Petesburg with no doubt!

Room Tip: I stayed at a courtyard room which was very good.
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  • Stayed: April 2014, travelled with friends
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Thank Billctn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 24 April 2014

Dear Guest,

Thank you very much for taking the time to share your comments about your recent experience at Belmond Grand Hotel Europe.

We are delighted to read that you were impressed by your stay on Easter with us. It is our ambition to provide exceptional service and your very kind words are encouraging and much appreciated by all of us.

We hope to have the pleasure to welcoming you back soon to Belmond Grand Hotel Europe in a not too distant future.


Warm regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Belmond Grand Hotel Europe offers everything you need in this great Russian city. It is central, within easy walking distance from the main attractions and good restaurants. The staff is very helpful and competent, and if some of them do not speak good English, you can always ask for someone who will.

If you can get up early, the breakfast is astonishing! There is a selection of everything you would expect and much more, including freshly made blinis (pancakes) with red caviar and champagne. The omelette, bread and pastries are exceptionally good. They also offer about a dozen different types of tea.

A word of advice, if you want to get a taxi, ask the reception to get you a 'city taxi'. The wait is 5-10 mins but on the average, they are 6 (!) times cheaper than getting into a car offered by the hotel.

There is nothing from the Soviet time at the hotel, it is mostly old imperial St Petersburg which adds a nice feel to your stay. I would love to come back to Belmond Grand Hotel Europe if I have a chance.

  • Stayed: April 2014, travelled with friends
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2  Thank Nat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 24 April 2014

Dear Guest,

Thank you most sincerely for your highly positive feedback on the Belmond Grand Hotel Europe experience.

We are delighted to read that you were impressed by your stay with us. We deeply appreciate your comments and feel very proud that our hotel met your expectations. It is a pleasure to know that you had a fantastic time and would love to come back to stay with us again.

The entire team is looking forward to welcoming you back soon to Belmond Grand Hotel Europe for more amazing experiences!


Warm regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2014 via mobile

Stayed at this hotel as part of Viking's "Glories of the Hermitage" for 7 wonderful days. The very best location in the city. Service was outstanding and comfort was their number one priority. A five minute walk to the Church of Our Savior on the Spilled Blood and across the street from Russian Museum of Art. Not far from Hermitage either.

  • Stayed: April 2014
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Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 21 April 2014

Dear Guest,

We sincerely thank you for the lovely comments you've shared with other readers and contributors on TripAdvisor.

It is truly a pleasure to read that you have enjoyed your stay with us. It is our ambition to provide exceptional service and your very kind words are encouraging and much appreciated by all of us.

We look forward to seeing you again at Belmond Grand Hotel Europe during your next visit to St Petersburg.


Kind regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

Best service in all respects, wonderful deluxe room, breakfast is expensive but offers literally everything including champagne. Located directly at Nemsky Prospect (12 minutes walking to Eremitage, metro station nearby), 5 stars in every respect, sound-proof windows, staff extremely competent, friendly and charming.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 21 April 2014

Dear Guest,

Thank you for taking a moment to share feedback from your recent stay at Belmond Grand Hotel Europe.

We are delighted that you enjoyed our service, accommodation and breakfast. The entire team works very hard to consistently deliver the highest level of service and is touched when efforts are recognized through such positive feedback.

Thank you again for your kind words and we look forward to welcoming you back soon.


Kind regards,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

I love this hotel. Friendly service, nice rooms, and LOCATION is a winner. Although I only got to spend there 3 days (very busy days), I was able to find piece and quiet in my room. Well, almost - there was a bit of construction noise on the floor above, but they usually stopped at 5pm.
BREAKFAST is a winner! Best breakfast out of all the hotels I have stayed. You can have anything you want. Anything.
Concierge is great - I always had a car when requested. Older gentlemen porter is super! I remembered him from my last visit. So nice )
Will definitely stay there in June, on my next business trip.

  • Stayed: March 2014, travelled on business
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1  Thank Galina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 21 April 2014

Dear Guest,

Thank you most sincerely for your positive feedback on the Belmond Grand Hotel Europe experience. We are delighted to read that you were impressed by your stay with us. Your kind words about our location, breakfast, Concierge services are deeply appreciated.

We hope to have the privilege and pleasure of serving you again in June and thank you once more for taking the time to express your satisfaction over your recent visit to Belmond Grand Hotel Europe.


Warm regards,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

This hotel is my St Petersburg address when I even I travel to that city. It is historic but also extremely comfortable with every modern facilities. If you stay at the Historic Wing you will have additional unsurpassed butler service. No doubt it is known as Russian's most famous hotel. If you have breakfast at the Europe restaurant you will sample the most extensive buffet table possibly of the world, and items include the hotel's famous Beef Stroganoff.....the location is right on Nevsky Prospekt, better located than any other hotel for activities. A great hotel by any standard.

Room Tip: Try Historic Wing and be amazed by the palatial decoration of your room and the pamper of butlers, a...
See more room tips
  • Stayed: April 2014, travelled on business
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1  Thank 牧 黄
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, General Manager at Belmond Grand Hotel Europe, responded to this reviewResponded 10 April 2014

Dear Guest,

Thank you most sincerely for your highly positive feedback on the Belmond Grand Hotel Europe experience.

We deeply appreciate your comments and feel very proud that our hotel met your expectations. It is our ambition to provide exceptional service and your very kind words are encouraging and much appreciated by all of us.

We hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future.


Warm regards,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Grand Hotel Europe

Address: Nevskiy Ave., Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg > Nevskiy , Palace Square
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Business Hotel in St. Petersburg
#2 Spa Hotel in St. Petersburg
#4 Romantic Hotel in St. Petersburg
#5 Family Hotel in St. Petersburg
#7 Luxury Hotel in St. Petersburg
Price Range: £114 - £560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Grand Hotel Europe 5*
Number of rooms: 266
Official Description (provided by the hotel):
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for 140 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 266 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to four welcoming restaurants and bar of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more   less 
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Also Known As:
Grand Hotel St Petersburg

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