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“Overall ok experience”

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Belmond Grand Hotel Europe
Ranked #7 of 357 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 15 July 2014

We stayed at The Grand Hotel Europe for 4 nights in early July 2014.
Our experience was good overall, however the rooms are in need of renovation.
linen and beds are old and of average quality. furniture and carpet also old. i was disappointed when shown my room on the third floor- it was very "standard".
it was quite warm in the room, and there was only an ancient thermostat with 3 settings- you have no idea which is heat, and which is cool. theres no instructions that i could find.
bathroom had inadequate space to put ones toiletries, and sink in the bathroom did not drain well.
we had drinks in the Lobby Bar, which was great, and ate at both the L'Europe restarurant and the Caviar Bar. Food in both was exceptional!
there was always plenty of staff around if you needed anything.
location was fantastic for sightseeing - walking distance to nevsky for shopping, and many of the main sights (Hermitage). if returning to Dt Petersburg, i would stay elsewhere. for that price, you have plenty of options for accom!

  • Stayed: July 2014
    • Value
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2  Thank pz25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 29 July 2014

Dear Guest,

We appreciate you having taken the time to write your review, as it is only through feedback of our patrons that we can continuously review and improve our services and quality offered. In our commitment to providing you with the best quality in all aspects of hospitality, it greatly concerns us to learn that we had not lived up to all your expectations and we would like to sincerely apologise for this.

Thank you once again for your continuous support and we are looking forward to the prospects of welcoming you back to our hotel in the not too distant future.

We remain at your disposal for any assistance you may require.


Kind regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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459 - 465 of 1,620 reviews

Reviewed 13 July 2014

everything is wonderful, don't miss it!services are fantastic and its located in nevsky, best area of saint Petersburg. And also restaurant is the best place that you have to examin it. I advise it to everyone. It worth.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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    • Service
Thank Towhidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for sharing your kind review. It is a great pleasure to read that we have been able to provide you a delightful experience.

We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe in a not too distant future.


Sincerely,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

I have always had a soft spot for this hotel. If I were to find an analogy, Belmond Grand Hotel is a like a private membership club in New York where locals socialize and tourists stay. The cafe, restaurants, decor and live music transport you back into the 19th century. Banquet halls are perfect for meetings and receptions. All in all, it is definitely my most favorite hotel in Saint Petersburg. In addition, it faces Russian museum as well as Nevsky Prospekt - you can pretty much walk everywhere and see everything if you stay there. Hermitage is 25 m away by foot, Kazansky Cathedral is 5 minutes away- you just can't beat the location, the service and the sophisticated luxury.

Room Tip: all rooms are beautiful
  • Stayed: August 2013, travelled with family
    • Sleep Quality
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    • Service
Thank OlgaLimassol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

We are so pleased to hear you enjoyed your stay with us during the trip to St Petersburg. We aim to provide the best service possible and we are glad you felt pampered while being with us.

Thank you very much for your kind review and we hope to welcome you back again soon.


Kind regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

The hotel has a great location and a luxurious atmosphere with great staff. Breakfast was unforgettable and with plenty options including caviar and champagne. Room has a good size, comfortable bed and free wi fi. Big bathroom with heated floor.

Room Tip: The hotel is really big so If could ask for a room close to the lifts.
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank AndZoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your great experience with TripAdvisor readers. We are so pleased to hear you enjoyed your time with us.

We are looking forward to welcoming you back soon to our legendary hotel for more amazing experiences!


Kind regards,
Sjefke Jansen
General Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

St Petersburg's foremost hotel continues to forge its position on so many fronts - sophistication and elegance, centrality, superb staff, finest cuisine and wines, architectural splendour and famed friendliness and courtesy. Grand Hotel Europe ticks every box, rendering a stay in this city simple unforgettable!

  • Stayed: July 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
1  Thank Joy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for taking the time to share your review. On behalf of the entire Belmond Grand Hotel Europe team, I would like to pass our appreciation for your very nice comments about your experience with us.

We are hoping to have an opportunity of welcoming you back soon to our hotel.


Sincerely,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Standard of room and service lived up to its reputation. We had a very comfortable 6 nights with all the amenities you would expect of a hotel of this class and reputation. Spacious bedroom and bathroom. Pillow 'menu' worth trying: new pillows obligingly delivered promptly in middle of night when supplied ones locked adequate support. Shower strong and easy to use, although a noticeable 'swampy' smell a bit off-putting.

Huge choice at breakfast in delightful style moderne dining room. Dined there one night and found good quality and service for a price though live music was a bit intrusive in volume (we had to move our chairs closer together to be able to talk!). Also tried 3 other food and drink options plus room service: all good at different prices.

Guest relations staff unfailingly helpful.

Highly recommended if you are in market for a luxury stay in a great location.

Room Tip: Ask for external facing room.. Double glazing very effective.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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    • Service
Thank SallyandHarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

We sincerely thank you for the comments you've shared with other readers and contributors on TripAdvisor.

We are looking forward to welcoming you back soon to our legendary hotel for more amazing experiences!


Sincerely,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

A lovely hotel but not up to the mark for looking after guests at this level. The room and the dining options were excellent but for instance we were not taken to our room and had to sort out how to operate the electricity ourselves, something which just about everywhere seems to do differently so a short session of help would have been very much appreciated. We also had to ask where breakfast would be served.
Position is however excellent, right in the centre of the old part of the city so it is easy to go out of the hotel and walk around.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HOLLESLEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHotelEurope, Генеральный директор at Belmond Grand Hotel Europe, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you very much for choosing our hotel for your stay in the heart of St Petersburg and for sharing your experience with TripAdvisor readers.

In our commitment to providing you with the best quality in all aspects of hospitality, it greatly concerns us to learn that we had not lived up to your expectations and we would like to sincerely apologise for this.

Discussions involving the respective team members and myself have taken place to review your most valuable comments, and we would like to assure you that all of your concerns will be addressed and attended to.

We all hope to have the pleasure to welcoming you back to Belmond Grand Hotel Europe and we remain at your disposal for any assistance you may require.


Kind regards,
Sjefke Jansen
General Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Grand Hotel Europe

Address: Nevskiy Ave., Mikhailovskaya St., 1/7, St. Petersburg 191186, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg > Nevskiy , Palace Square
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Business Hotel in St. Petersburg
#2 Spa Hotel in St. Petersburg
#4 Romantic Hotel in St. Petersburg
#5 Family Hotel in St. Petersburg
#7 Luxury Hotel in St. Petersburg
Price Range: £119 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Grand Hotel Europe 5*
Number of rooms: 266
Official Description (provided by the hotel):
A cultural and culinary landmark, Belmond Grand Hotel Europe has played a central role in social, cultural, civic, and business life of St Petersburg for 140 years. Belmond Grand Hotel Europe is located in the very heart of the city centre, on the corner of Nevsky Prospekt and Mikhailovskaya Ulitsa. Positioned adjacent to the Arts Square, the hotel has strong associations with the worlds of theatre, music and ballet. Past guests include Peter Tchaikovsky, Dmitry Shostakovich, Ivan Turgenev, Johann Strauss, George Bernard Shaw, Luciano Pavarotti, crowned heads and world leaders. Today the hotel offers its guests 266 rooms. The hotel's Historic Floor boasts 10 unique suites with individual names, including the Dostoevsky, Romanov and Pavarotti suites. The hotel is home to four welcoming restaurants and bar of the highest international standards. On Fridays, L'Europe Restaurant hosts the hotel's celebrated Tchaikovsky evenings, while another pearl of the hotel's restaurants is the Caviar Bar, where guests can enjoy blini with caviar washed down by ice-cold vodka. Those who enjoy chocolate can make their dreams come true in the hotel's in-house chocolate factory, where they can even order a chocolate grand piano. Located in the heart of the cultural capital of Eastern Europe, Belmond Grand Hotel Europe combines the charm and elegance of 19th century tsarist Russia with the contemporary comfort. ... more   less 
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Also Known As:
Grand Hotel St Petersburg

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