My colleagues and I travelled to St Petersburg and arrived late in the evening.
Upon getting into the restaurant in the Grand Hotel Emerald around 9.45pm, we waited for someone to take our drinks order. It took 20 minutes to do that and at 11.45am, some of us had not even received our starters which was a simple rocket salad. Even to get 3 drinks we were told 10 minutes, which turned into 20. There were no more than 12 people in the restaurant. The Service was appalling. One of the restaurants main staff took our orders yet upon challenging them regarding our starters and some of the main course meals, they couldn't remember.
Sadly, no matter how much we complained, they would only offer 50% discount on food we never received.
The Room service isn't much better.
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- Also Known As:
- Grand Hotel St Petersburg