We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointing”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Renaissance St. Petersburg Baltic Hotel
Ranked #36 of 357 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 28 July 2013

Great photos on the web site and very good location, BUT:
- room on top floor had no natural light as it had only window on dark internal patio/courtyard
- bathroom equipment basic and outdated
- food quality poor both for diner (terrace) and breakfast (ground floor room)
- terrace is very small and easily full
- ground floor breakfast room is dark and without any charm
- hall full of mediocre quality paintings that they are trying to sell to tourists
- personal is not friendly, except lady in souvenir shop at entrance. They look annoyed whenever I was asking for something, whether diner or taxi.
overall disappoiting when compared to usual Marriott standards

Room Tip: ask for external view, not view on (dark) patio/courtyard
  • Stayed: July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank francismh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you for your comments. The artwork on display is a temporary exhibition by a renowned local artist whose name is Lisa Mikhailova. May I please ask you to get in touch with me directly via email at Patrick.naughter@marriott.com so I may enquire further regarding the breakfast quality and service?

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (640)
There are newer reviews for Renaissance St. Petersburg Baltic Hotel
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

230 - 236 of 641 reviews

Reviewed 26 July 2013

We stayed for three nights as part of city break. Couldn't believe how quiet and peaceful the room was. Rooms overlook reception area and inner courtyard rather than the street which probably helps the noise but made it a bit more difficult when you are trying to judge the weather for the day ! Very comfortable rooms with all amenities we would expect : wifi connection worked well for me during our entire stay. Good selection at breakfast but seemed to be an issue with the coffee machines each day. Staff very friendly and helpful. St Isaacs very close and easy to walk to Church on Spilled Blood, Hermitage etc etc.

Only disappointment was the terrace on the 6th floor was not open during our stay which was in May - will need to return to saviour a drink on the terrace overlooking St Isaacs

Stayed: May 2013, travelled with friends
1  Thank Fiona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you for your comments. We have made adjustments to our coffee machines based on your feedback. Sorry that our 6th Summer Terrace, which is weather dependent, opened later than the time of your stay. We expect the Summer Terrace to remain open until mid-September.

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

I am a frequent guest in this very good property (last time in late June 2013) and keep on coming here for variety of reasons. First and foremost - excellent service and staff, well managed hotel, staffed with well trained, true Marriott professionals -- helpful, knowledgeable, energetic and multilingual, always customer service oriented and personable.

Then of course - there is location - hotel is ideally located for the St Petersburg visitor; few steps from St. Isaac's; short walk from Hermitage, river, Nevsky, and all main city attractions.

Rooms: classical Marriott rooms, not fancy but spacious, functional and very clean, with smell of freshness and very comfortable beds and very well functioning air conditioning in the summer and heating in the winter. After a good night sleep, you will enjoy a solid breakfast, with good variety of dishes. (Personally, I am an espresso addict and would suggest to F&B to change their choice of coffee in espresso machines from Jacobs (which is not really top choice for espresso lovers) to for example Lavazza or some other good espresso brand. That of course is a tiny detail, overall restaurant is very good.)

Connectivity in the rooms is very good; rooms have Ethernet connections and a separate box with inputs (including HDMI) for computer connectivity to the room's wide screen TV, which is great and it works very fast. I would not advise using Wi-Fi for serious business in the rooms from the other side, because it has tendency to work intermittently. The Wi-Fi connectivity in the common use areas was strong. TV channel selection is fine.

Gym is solid, although the equipment is somewhat dated - but again, this is something that only gym buffs (like me) will notice - gym serves its purpose very well. Summer terrace is something else - with breathtaking views over St. Isaac's - a great place to finish your day over a glass of wine.

All in all - highly recommend this hotel for both business and family travelers as well as tourists. Very good property with excellent services and management.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Zlatko Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you very much for your warm feedback Zlatko, and I look forward to seeing you again soon.

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2013

I made a reservation at this hotel using my Marriott points. This is a rather small hotel 80 + rooms It is located right near St. Issacs and the nearby the Hermitage Museum. It's location was what attracted me and that proved to be correct, but the rooms were not very large and the facilities were definitely not high end. The room didn't even have a coffee maker. Half the rooms open to an interior court that makes them a bit dreary. The lobby restaurant had terrible service. More than 30 minutes waiting for coffee in the morning. But the front desk people were quite helpful, especially a young man named Havel, who volunteered several ideas of where to eat. Without this pleasant experience I would have rated the property lower.

Room Tip: There is a roof top bar that affords some nice views of the city especially St. Issacs. Make sure to...
  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Mengerrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you for your comments. We have taken steps to improve our morning coffee service. We also installed coffee and tea making facilities in all guest rooms in July 2013.

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

The location is excellent for the Hermitage and St Isaacs. The 6th floor Terrace Bar/Restaurant was great for hanging ot s the sun went down (almost) and the air cooled.

The hotel itself average and maybe a bit "worn". At least in the guest rooms. Staff were very helpful and pleasant. Especially Sergey who went out of his way to help us find a 24 hour pizza delivery service and handled the ordering on our behalf.

I would stay here again based on location alone. Dining services are very limited at the hotel.

Also, there is a small 24 hour store/market few doors down which was very convenient.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SoManyPlaces2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you for your comments. We offer buffet and a la carte breakfast, plus la carte lunch in Canvas Restaurant. We also provide late lunch and supper dining on our 6th Floor Summer Terrace, as well as 24 hour Room Service.

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2013

The view from the lounge at sunset is perfect. The rooms are clean and comfortable. It is an easy walk to the Hermitage from the hotel. Suggest that you contact the hotel manager to secure a car service from the airport. The staff was friendly and provided suggestions for places to visit in St Petersburg. Will definitely stay at the Renaissance on our next trip.

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LifeisgoodTexas2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 16 August 2013

Thank you very much for your warm comments. We look forward to welcoming you back during your next visit to St. Petersburg.

Best regards,
Patrick Naughter, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2013

St. Petersburg Baltic Hotel is a great spot to tour most of St. Petersburg by foot. Hotel is elegant and clean, rooms (ours at least) are very up to date.

Incredibly convenient to Hermiatge, St. Issac's, The Neva and St. Petersburg square

Alexander (bellman) and Pavel (bartender) were particularly nice and friendly. A bit pricey though.

  • Stayed: May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KathLikesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patrick N, General Manager at Renaissance St. Petersburg Baltic Hotel, responded to this reviewResponded 5 June 2013

I’m pleased you found our location to be suitable for St. Petersburg’s top attractions, and it will be my pleasure to share your service feedback with Alexander and Pavel.
We offer a variety of breakfast, lunch and evening dining options in our Restaurant, Lounge and Summer Terrace. In addition, our Navigators routinely guide our guests on local alternative dining options.
Best wishes, Patrick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these St. Petersburg hotels
Admiralteisky
Domina St.Petersburg
Domina St.Petersburg
#9 of 357 in St. Petersburg
1,175 reviews
Admiralteisky
Petro Palace Hotel
Petro Palace Hotel
#31 of 357 in St. Petersburg
1,168 reviews
Admiralteisky
W St. Petersburg
W St. Petersburg
#20 of 357 in St. Petersburg
1,151 reviews
Show Prices
Show Prices
Show Prices
Liteyny
Hotel Indigo St. Petersburg - Tchaikovskogo
Hotel Indigo St. Petersburg - Tc...
#4 of 357 in St. Petersburg
767 reviews
Admiralteisky
Four Seasons Hotel Lion Palace St. Petersburg
Four Seasons Hotel Lion Palace S...
#3 of 357 in St. Petersburg
817 reviews
Admiralteisky
Astoria Hotel
Astoria Hotel
#8 of 357 in St. Petersburg
1,589 reviews
Show Prices
Show Prices
Show Prices

Been to Renaissance St. Petersburg Baltic Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Renaissance St. Petersburg Baltic Hotel

Address: Pochtamtskaya Str. 4, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in St. Petersburg
#28 Luxury Hotel in St. Petersburg
#31 Romantic Hotel in St. Petersburg
#64 Business Hotel in St. Petersburg
Price Range: £92 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance St. Petersburg Baltic Hotel 4*
Number of rooms: 102
Official Description (provided by the hotel):
The Renaissance St. Petersburg Baltic Hotel is an ideal place to enjoy the city's charm with a fabulous location next to St. Isaac's Cathedral and steps away from Mariinsky Theatre and the Hermitage Museum. From the moment you arrive, hotel in St. Petersburg, Russia captivates you with an elegant interior, fresh-cut flowers and original artwork. Luxurious, well-appointed accommodations offer comfortable furnishings and large work area with broadband. For a conference or banquet, choose from a ballroom for 200 guests or smaller meeting room. For a regular workout visit our fitness center. Canvas Restaurant offers the finest International and Russian specialties from our award-winning chef and great wines to complement your fare. During famous White Nights, have a private dining (reservation required 48 hours prior to arrival) on the 6th Floor Terrace while enjoying views of the cathedral. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon and HotelQuickly so you can book your Renaissance St. Petersburg Baltic Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
St Petersburg Renaissance

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing