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“fun time in st petersberg”
Review of Comfort Hotel

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Comfort Hotel
Ranked #11 of 335 Hotels in St. Petersburg
Certificate of Excellence
Southern California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“fun time in st petersberg”
Reviewed 12 September 2013

we stayed there in sept. It was during the G20 summit, so some of the places we wanted to visited were closed. Overall the hotel was conveniently located. It was easy to get around. The staff was very helpful, the rooms clean. It was a great place to stay and I would highly recommend it to anyone

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CalifornianLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Russian first
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  • Any
English first
Nyon, Switzerland
Level Contributor
207 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed 5 September 2013

We highly enjoyed our visit to St Petersburg and our stay in the Comfort hotel ! the staff was very kind, efficient and helpful. We specially appreciated the fact that we booked 2 transfers, one from the airport to the hotel and one from the hotel to the Moskovsky rail station and the driver was very kind and helpful. We really appreciated it !
The room was cozy, ok and good price/quality report. We felt safe at all times. The room had private bathroom, TV, minibar and air conditioned.
The location was very good, a few metres away from Nevsky prospekt, Isaac cathedral, the Moika river... excellent location!
The breakfast was ok - it is taken at the Massimo restaurant about 15 seconds by foot. I really liked the porridge.
We adored St Petersburg and our stay was very enjoyable - thanks again Comfort hotel !

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ilovetotravel155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vantaa, Finland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

We stayed there couple days in August 2013. The room was clean and has space. Location is great, you are in walking distance to every major attraction. Breakfast is arranged in nearby restaurant, and it was ok. Wifi works ok. Only minus point is that you can hear voices from next room so clearly. Staff is very helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SariA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 August 2013

They already proudly display some trip advisor plaque and they deserve it. The location is not of their making (10 minutes to the Winter Palace, 20-25 minutes to the Mariinski Theatre), but the friendly service is. Our room was not excessively large but clean and comfortable. Staff was friendly. As for the visa invitation letter (one of the complaints further down), I have no experience since we got ours from our tour guide free of charge (and, interestingly, the invitation said we'd stay at some hotel we had never heard of). Back to the staff: they were exceedingly helpful, gave advice on how to move around etc. We stayed for a whole week and, with the exception of two outings to Peterhof and Sarskoye Selo, did all our sightseeing on foot. It was a pleasure.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KurtHagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whyalla, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

My wife and daughter stayed at the Comfort Hotel in 2010 and were very happy with their comfortable room and friendly staff. We stayed at the Comfort Hotel in late July 2013 and were made to feel most welcome. The hotel staff operate like a close family - very friendly, efficient and helpful. Unfortunately, I spent several days in hospital but during this time the hotel staff did eveything possible to assist my wife with visiting arrangements etc.. Our room was very comfortable. The hotel has a 'breakfast arrangement' with Masimo restaurant almost next door - good food and good service. We would definitely stay here again.

Alan H.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davis, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2013

This hotel is a rip off. Be careful. They charged me RUB 750 (!!!!) for the emailed visa invitation letter. They said it would be free, when I asked them for the letter on the phone, and then added this charge to my bill, and refused to take it offf. Also they wanted to charge me RUB 1500 for a ride back to the airport, whereas the wesbite http://www.st-petersburg-essentialguide.com/taxis-in-st-petersburg.html#TAXI_FARES says the fare should be atmost RUB 800. When I asked them about this website, they dropped the fare to 1000 RUB. I also had trouble sleeping at night, lots of roaring motorcycles on the neighboring street late into the night.

Room Tip: Ask for a room not on the street.
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Premkumar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по обслуживанию клиентов at Comfort Hotel, responded to this review, 29 August 2013
Dear Premkumar D,

On behalf of Comfort Hotel’s management we would like to apologize for the negative experience you have had at our hotel. We highly estimate the reviews and criticism by our guests, as they help us to improve our service and eliminate our mistakes.

With your permission we would like to comment several remarks that you mentioned.
All guests who are asking us to provide them with visa support, we send the information letter, which indicated that the visa support costs 750 rubles.
Here is the letter:
We can provide visa support papers (voucher, invitation). For this we need the following info:

Family name
Name
Male/female
Passport number
Date of birth
Citizenship
Exact dates and places of your stay in Russia

We will send you the visa support papers by e-mail or fax, with these papers you
need to go to the Russian Embassy to apply for visa.

The voucher is valid only 30 days from the day of issue.

Visa Support is available on the basis of full prepayment for the service.

The charge for visa support service is 750 rubles per person.

Authorization form is in attached file.

Could you please fill the form and send us back with copies of your credit
card and copy of your passport.

Also, we would like to explain the situation regarding transfer to the airport. The transfer fee from our hotel to the airport is 1,500 rubles. This is the official price that is listed on our website and on the websites of reservation systems. In this case, the guest pays by credit card and the driver who drove’s him to the airport works at our hotel and we are fully responsible for the guest. We also offer guests with city taxi, in which case the price is lower, since the payment is made in cash, and in this case we can not be responsible for the guest, because we don’t know a driver.
As for the comments about the noise, this is a problem of downtown. I assure you that we will take the strong measures considering with this problem.
With sincere hope we invite you to stay at the Comfort Hotel during your next trip to St.Petersburg and give our team the chance to improve our defects and create really cozy and comfortable atmosphere for your work and rest.

Front Desk Manager,
Comfort Hotel
Ksenia Ivanova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
1,105 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
Reviewed 21 August 2013

The hotel has a perfect location for almost all the sights, the rooms are really more comfortable than what one expects from a 3 star hotel, breakfast with 5 or 6 à la carte options, brought to the table, and very friendly staff, which is rare in Russia. The room had a real shower, a safe, and a lot of space to put your stuff

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jurgen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Hotel

Property: Comfort Hotel
Address: Bolshaya Morskaya St., 25, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Airport Transportation
Hotel Style:
#5 Business Hotel in St. Petersburg
#12 Family Hotel in St. Petersburg
#23 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Perfectly located in the "golden triangle" of St. Petersburg, Comfort Hotel is very convenient for both tourists and business travellers. Hotel offers 18 guest rooms, from Classic to 2-room Suite with Jacuzzi & fireplace. All rooms are equipped with bath/shower, phone, satellite TV, safety box, electronic keys, central air-conditioning, hair-drier. Internet access (LAN/Wi-Fi) and tea/coffee are free of charge. English speaking staff, visa support, registration, laundry, tour & travel arrangements. ... more   less 
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Also Known As:
Comfort Hotel St Petersburg
Comfort St Petersburg

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