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“Wonderful” 5 of 5 bubbles
Review of Comfort Hotel

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Comfort Hotel
Ranked #11 of 331 Hotels in St. Petersburg
Certificate of Excellence
1 review
“Wonderful”
5 of 5 bubbles Reviewed 1 September 2014

Stayed at the Comfort hotel whist in St Petersburg for my cousin's wedding. The room was clean, comfortable and quiet (which I didn't expect, considering my room was just off the lobby), and the staff were outstanding. Extremely friendly, always available. At one point, when I had confused the time I required a taxi, the hotel organised one of their own drivers to get me to my event on time (with no extra charge!) In easy walking distance of the city centre, the Hermitage, the Summer Gardens, etc. A really nice touch to always have tea, coffee and biscuits available in the breakfast room (24 hrs a day). Wifi was also good! I really couldn't recommend it more, would definitely stay here again.

  • Stayed August 2014, travelled solo
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bryony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 12 September 2014
Dear Bryony!

Thank you very much for your choice!
It's such a pleasure to read your review, thank you very much for your warm words.
We are happy to provide a special serivces to special guests:)

We will be happy to see you again in Comfort Hotel!

Kind regards,
Ksenia Ivanova
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

501 reviews from our community

Traveller rating
    320
    146
    29
    5
    1
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
St. Louis, MO
Level Contributor
279 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

I stayed at the Comfort Hotel for a few nights during a brief visit to St. Petersburg. The TA reviews were not misleading. The location was perfect for my sightseeing plan.The room was spacious, with a queen bed, a lot of clothes storage, desk, coat rack, and bath with shower. The decor was slightly dated, but clean and well maintained. Breakfast was a bit more than continental, a bit less than full. Everything appeared to be fresh and the morning atmosphere was pleasant.

The best part of the Comfort Hotel? The service. Inna at the front desk was ever so helpful. She helped with arranging for a bike rental and then showing me good places to ride and sights to look for. I don't know how the front desk staff is scheduled, but Inna seemed always to be there, providing a warm greeting and smile to go with the right information on where to go and what to see. Whatever they are paying her, but it probably is not nearly enough.

Notes: Instead of small bottles of soap and shampoo, the Comfort Hotel has one of those liquid dispensers on the wall inside the shower. Good idea, but it seems that the quality of shampoo is always less than what I would like. There is a 24-hour market just across the street (go out the door and turn left) with snacks and cold drinks. There are a number of nearby cafes and restaurants. The Hermitage is an easy walk. I never felt unsafe walking in the neighborhood. The wifi quality was usually very good.

  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank n2history
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 22 August 2014
Good day!
Thank you so much that you found a time to wrote a review about your stay in our hotel.
We were very glad to hear that you enjoyed your staying with us and it is so nice of you to mention the great work of our staff - we do feel that personal attention to every our guest is the main part of our atmosphere. I will share your review with our team and we'll always try keep our service on the highest level.
We will be very delighted to welcome you back to the Comfort Hotel in the near future!


Look forward to welcoming you again!
Best regards,
Ksenia
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Istanbul, Turkey
Level Contributor
62 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 2 August 2014

We spent 4 nights at Comfort Hotel and we glad to make this choice after reading Trip Advisor comments.Hotel is centrally located,very close to metro and there are very nice restaurants and grocery stores for daily needs.The ladies at the reception are very helpful and supply city map also showing the major museums and attractions.The room was looking to the side street,clean,has a fridge to store your water,beer or others.They give you a card which is used for the main door and for your room.We were happy with the breakfast,nice tea & coffee and others.We enjoyed our stay and we would like to thank the ladies "Ksenia" (both has the same name) and the gentlemen to make our stay pleasant.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Omer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 6 August 2014
Dear Omer Bora and Tulin!
Thank you very much for such pleasant words!
We are so pleased to hear you enjoyed your stay with us during the trip to St Petersburg. We are greatful that you liked our location Comfort Hotel is located in the historical, cultural and business centre of the city, near the "Admiralteyskaya" metro station. This location makes it very convenient for both tourists and business travellers. It is undoubtedly a unique location because the greatest treasures of Russian architecture are situated near Comfort Hotel. We also would like to thank you for positive appreciation of our breakfasts and our reception staff, we are doing our best to provide exceptional service.

Looking forward to seeing you again!

Best regsrds,
Ksenia Ivanova
Front Office Manager
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Curitiba, PR
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

My wife and I just loved the Comfort hotel.
It is in a great location, the service is friendly, everyone treated us well and spoke English. Nice clean room and breakfast very tasty.
We strongly recommend!
Luciano and Denise

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 799Luciano2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 18 July 2014
Dear Luciano and Denise,
Thank you for taking time to write a review about our hotel!
We appreciate your opinion and happy to receive such a positive feedback. It is a great pleasure to hear that you were delighted with our facilities and services. We also would like to thank you for positive appreciation of our breakfasts. We tried to improve the breakfast menu and we are very pleased that you are not the first guests, who like it. Our hotel is constantly developing the variety of services to offer, including tickets booking and tour arrangements. We hope that during your next visit you, as well as many of the guests of the hotel, take advantage of additional services. For example, such as the organization of excursions. Our tour programs are among the most interesting and diverse. Thanks to them, you can still get better acquainted with the city on the Neva River and its amazing suburbs. Also we will keep improving our language skills and maybe next time our employees will speak Portuguese as well as English!
Looking forward to seeing you in Comfort Hotel again,

Kind regards
Ksenia Ivanova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

I choose this hotel because of the location and wonderful reviews. I visited their website and loved that one could see the floor plans of the rooms. I was traveling with my mother to celebrate her 80th birthday and she told me it had been the trip of a lifetime. The rooms are very comfortable, the staff are incredibly helpful, spoke English well. The advice and bookings they made for us were helpful and there was no surcharge. We also had them arrange transport from and to the airport which was very helpful.
They have revised their breakfast plan, please do not take into account the past negative reviews. Breakfast is served in a room off of the lobby, typical of european hotels. It consisted of many choices that included oatmeal, yogurt, cereal, ham, salami, cheese, bread, hard boiled eggs, croissants, and a coffee machine that makes espresso, cappuccino, hot chocolate, etc.

Room Tip: Look on the Hotel Comfort website. The floor plan of the room we chose, 206 was accurate and elegan...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TravelerSue42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 23 June 2014
Dear, Jeri and Marie!

Thank you so much for taking your time and sharing such a detailed feedback!
It's such a pleasure to read your review, thank you very much for your warm words! We value your opinion and we are glad to know that you have enjoyed your staying in Comfort Hotel.
We will be glad to see you again in our Hotel!


With best regards,
Ksenia Ivanova
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Zurich, Switzerland
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

this is a very cosy place . Staff speaks English. The only thing they ask to pay for the first night in advance. The breakfast is also good although the restaurant is a bit overpriced. We are coming there again in october and looking forward to our stay.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank maria_krasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 20 June 2014
Dear, Maria!

Thank you very much for choosing our Hotel and for your kind review following your stay with us.
We do really glad to hear that you enjoyed your staying with us and hope to see you again in october!

Best regards,
Ksenia Ivanova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2014

We, a senior couple from The Netherlands, stay in May 2014 eight days in The Comfort Hotel. We ruined a tyre. Immediately we get the help that we needed. The manager Ksenia Ivanova is very good. It is her doing and the owner of the hotel that makes the mentality of the workers of the hotel really good. They are succeeding to give you the best service that you can ask for. The rooms are tasteful and the hotel is situated near the main objects, for example The Hermitage, a tourist want to visit. We highly recommended this hotel to our children, all our friends and acquaintances. And when we going back to Sint Petersburg, we will stay at The Comfort Hotel again.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank E Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
professionall, Менеджер по связям с общественностью at Comfort Hotel, responded to this review, 19 June 2014
Dear Pieter and Edith!

Thank you for choosing our hotel and taking the time to post your review regarding your experience. I'am so glad to hear you enjoyed your staying with us and happy that you liked our location, and most importantly the service! Our team always do their best to make guests feel comfortable.
We all look forward to welcoming you back soon!

Best regards and our best wishes,
Ksenia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Hotel

Property: Comfort Hotel
Address: Bolshaya Morskaya St., 25, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Airport Transportation
Hotel Style:
#5 Business Hotel in St. Petersburg
#12 Family Hotel in St. Petersburg
#23 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Perfectly located in the "golden triangle" of St. Petersburg, Comfort Hotel is very convenient for both tourists and business travellers. Hotel offers 18 guest rooms, from Classic to 2-room Suite with Jacuzzi & fireplace. All rooms are equipped with bath/shower, phone, satellite TV, safety box, electronic keys, central air-conditioning, hair-drier. Internet access (LAN/Wi-Fi) and tea/coffee are free of charge. English speaking staff, visa support, registration, laundry, tour & travel arrangements. ... more   less 
Reservation Options:
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Also Known As:
Comfort Hotel St Petersburg
Comfort St Petersburg

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