Newly opened summer of 2013. It is a BEAUTIFUL Hotel. The lobby is a subtle, yet elaborate, homage to the over the top decor of the Russian Palaces. The Rooms are magnificent in decor as well as comfort. BIG Bathroom, Excellent Closet Space. And the Four Seasons seems to have the BEST bedding I have found traveling. The sheets really feel better than any I have slept on. (I actually run my feet around after getting bed just to feel how wonderful they are...really) The furniture is design perfect and well made. So that is the facility. Fantastic. Location is absolutely Perfect. Just a 15 min walk to the Hermitage and the river or take a right and you are at the top of a great walking/shopping street. It is an elegant and very desirable neighborhood to stay. But constructing and decorating a beautiful hotel is the easy part, the hard part is...the service. And they have a fantastic staff, who know how to provide REALLY outstanding, warm, elegant, genuine customer service. I my experience there, attentive, warm customer service is not the "norm" in Russia. So this hotel def stands out from the rest.
I ate multiple meals in the solarium lounge, such a pleasure. VERY Elegant decor, you will feel good just walking in. But I must say the hosts and servers were so well trained AND friendly (a perfect combination) As a solo diner I usually eat in my room, but I actually went downstairs to eat. The servers made me feel "very well taken care of". Even remembering what I had eaten the day before and making suggestions with details of how I should try the special crab which came from a northern region of Russia, and it was really delicious. The portions are on the smaller side so i learned to order an extra side or soup, but the ingredients were fresh healthy and taste was perfect. It was a lovely dining "experience" in a casual lounge.
Front Desk staff were intelligent, well trained and professional. I would suggest that they look up from their computers a little be sooner when someone enters the lobby, I never knew who to go to as they were hard at work with heads dropped.
They have a wonderful group at the concierge desk. In my opinion, St. Petersburg is not yet prepared to be destination vacation location they have the potential to be. I travel very often to odd locations and like the challenge of being outside of my comfort zone in a new place. But St Petersburg is a hard to figure out on your own. That is why I am glad they had a professional concierge staff who I checked in with daily before heading out to sight see to get step by step help and insider information to make it easier. They found me a couple local restaurants that were a perfect fit for me. Lively, only local crowd and menus I really enjoyed exploring.
In general, in St. Petersburg, there are almost NO English signs or translations. (Which I am fine with...after all America does not translate every sign here) But to make the city User-Friendly for travelers....Information is CRUCIAL...that is if they want to increase tourism. And it is an amazingly beautiful city with incredible history and AMAZING museums that everyone should experience. So make friends with the concierge who will help you immensely. For example, Taxi's are not easy to "hail" from the street they have to be ordered, the concierge taught me how to take the very efficient trolly system which i used often. They seem to have to take a lot of time with some of the visitors who are rather demanding from what I overheard. But they seemed to be able to say all the right things in Russian to appease them....for the moment. That will be an often used skill with some of the new-wealth Russian clientele.
This hotel set the bar very high for the rest of the city. I highly recommend it for a traveler who wants to feel safe and comfortable in an elegant environment and location where you can just walk out the door and start to explore.
- Official Description (provided by the hotel):
- Four Seasons Hotel Lion Palace St. Petersburg provides the dream St. Petersburg experience. Just two blocks from the Winter Palace and Hermitage Museum, the House with the Lions began life as the palace of Princess Lobanova-Rostovskaya in 1820. Its distinctive triangular layout adjoins St. Isaac’s Square, home to the famous St. Isaac’s Cathedral, designed by the same architect – Auguste de Montferrand. The palace has been carefully restored, and boasts several heritage protected areas, including stunning granite grand staircase. Four Seasons Hotel Lion Palace St. Petersburg offers 183 spacious and comfortable guest rooms, including 26 suites, featuring state-of-the art amenities to satisfy the needs of the most discerning customers.Dining in the hotel is led by Michelin-starred Executive Chef Andrea Accordi. One of the palace’s original courtyards has become a glass-roofed winter garden – home to the Tea Lounge that provides a sunny setting for breakfast, lunch, afternoon tea and a light supper. Comfortable seating adjoins an indoor garden abundant with trees and flowers.Xander Bar, named after Russian Tsar Alexander I, boasts a double-faced fire place and amazing views. The walnut-faced walls convey a warm, welcoming atmosphere, further enhanced by the live fire. Sintoho, Asian restaurant, derives its name from the cities of Singapore, Tokyo and Hong Kong. The restaurant features a sushi-bar and a dining room with a teppanyaki table – the only one in St. Petersburg.Opening in August 2013.Percorso, restaurant of authentic Italian cuisine, features the show kitchen and great wine collection. Opening in September 2013.The hotel also features a unique four-level Luceo SPA, with 8 treatment rooms, 24-hour fitness center, and spectacular triangular pool under a sky lit glass dome.Opening in November 2013. ... more less
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