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“TOP HOTEL IN THE CITY”

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Four Seasons Hotel Lion Palace St. Petersburg
Ranked #3 of 361 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 1 January 2014

We asked for a room to accommodate 2 adults plus a child, preferably on the 3rd floor. The room (deluxe category) reserved was nice but not very spacious for an extra bed. So, we were moved on the 1st floor in a beautiful and really spacious, high ceiling room with a view towards the magnificent St. Isaac church (a landmark of the city). Bathrooms are really spacious in all rooms (I saw 4 of them in the hotel).
Hermitage palace is indeed some 5 mins walk from hotel. The same for the famous Nevski Prospect street (for shopping) and from there some extra 5 mins for the Russian Museum.
The hotel is luxurious of course - it's a palace! But the most important is the service (all kinds of!) and the quality of food (not only the breakfast!). There is an espresso coffee machine in the room with Illy coffee capsules - read carefully the instructions for its operation though.
The cigar bar "Xander" is fantastic for drinks (try fresh lemonade for softs!) and you can smoke a cigar in there if you wish.
I'm trying to find some negatives for this hotel but I have real difficulty to do it! If I come back to St. Petersburg I will definitely stay in this one again!

Room Tip: Rooms on 1st floor are more spacious and have higher ceiling compared with those on 2nd or 3rd floor...
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  • Stayed: December 2013, travelled with family
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Thank Mious6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 December 2013

We stayed over Christmas this year and were very impressed!! The staff couldn't do enough to help. The decor is really beautiful and relaxing. We didn't want to leave.

We got the standard category room and it was very spacious and comfortable.

It is still a very new property and it seems that work is still being done however it didn't bother us.

The room rate was very reasonable but some of the extras were on the expensive side-- to be expected in Russia.

Only negative: We thought the breakfast food (especially bread products) could have been tastier.

Overall, can't wait to go back! If you're going to St Petersburg and can afford it, definitely stay at the Four Seasons. You won't regret it!

Room Tip: The standard room is perfect and all you need if you mind not having a view
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Stayed: December 2013, travelled as a couple
2  Thank AT123_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2013

A lovely and luxurious hotel. I stayed for three days in late December and it was all I could wish for. The service was impeccable; they helped with my visa application and arranged a super efficient airport pick up and drop off. I had a lovely room on the fifth floor overlooking Saint Isaac's Cathedral. It was spacious and very well appointed. The hotel's location is also perfect, ideal for seeing the city; the Hermitage is just around the corner and the Nevsky Prospect a short stroll away.

  • Stayed: December 2013, travelled on business
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1  Thank Raycambar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2013

For our first visit to Russia, the choice of a hotel in the cities we visited were carefully considered.

Known name
English speaking
Location
Location
Location

Four Seasons satisfied all that and more.

The history of the building and stunning (recent) refurbishment, lived up to it's website hype and you are happy to revel in the five star experience.

The staff are, without exception, friendly, helpful and all speak excellent English. Facilities are well appointed and the bar area plush with an extensive drinks menu accompanied by well appointed snacks.

While we ate outside of the hotel, to experience more of the street culture, you could spend a few days here and enjoy everything on offer.

The Staff went out of their way to assist us with our many questions and if they were unsure of something, told us and went away to find out the answer. Just what you would expect in a hotel of this stature.

The room was well appointed and while the view was not exactly a view, it was in our price range.

Yes. I can understand some peoples issue with the smoking in the public areas - my partner having issue with that - as a smoker I appreciated the fact I did not have to stand outside in the cold for my nicotine fix. I do love a place that allows smoking in comfort.

The location was perfect and loads to do and see in close walking distance.

Cosy warm in winter, which meant no bulky jackets had to be worn.

Great place and well worth the cost!

  • Stayed: December 2013, travelled as a couple
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Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

Upholds Four Seasons principle of a yes we can attitude, excellent restaurant for breakfast, incredible fitness centre, no pool unfortunately but St Petersburg is a walking city so we weren't there to lounge around anyway. Price isn't for the frugal but it's FS so price shouldn't be primary consideration. Building is incredibly stunning, lots of marble, great stone work, majestic. Look forward to returning in the warmer weather.

Room Tip: Terrace room on higher floor looking across to St Isaacs perfect size, wouldn't want smaller.
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  • Stayed: November 2013, travelled as a couple
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Thank JK1975_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

Just as the title says, the hotel is located some 50 feet from St. Isaac Cathedral in a huge historical and beautifully decorated mansion, however when it comes to the hotel experience as such, it is not exceptional by any measure. Do not expect a luxurious hotel experience.

The staff are okay but there is no special attitude, the room service is eadible but in no way it can be called tasty, bathroom amenities are more than minimalistic (no toothbrush let alone other things). The rooms are beautifully decorated but still do not give you a warm and emotional feeling.

The hotel has just opened, but rooms and suits already dramatically fall behind in terms of technology: no bedside controls (it is especially annoying at the huge Yusupov suite - go turn all the controls at every lamp one by one), no Apple TV or any other means to synchronize with your smartphone, air conditioning is weak.

Also consider that there is no pool yet and if you stay at top floors (beautiful Terrace rooms) you might be disturbed by noise of ongoing renovation works. The staff is willing to compensate though - we've been upgraded to a suite.

Put short, it's okay for a short stay in the heart of the city, but if you are looking for a longer or repeated stay it is better to look for a more comfortable and cozy hotel.

Make sure to check out the exceptional Xander bar, even if you are staying at a different hotel.

Room Tip: Terrace rooms overlooking the Cathedral
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  • Stayed: December 2013, travelled solo
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Thank Daniel_Moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Stayed as couple four nights in late November as a part of long weekend leisure trip to St. Petersburg. The hotel is modern classics, beautiful outside and inside, location is no way to beat, service is immaculate and sure you to expect all usual FS treatments.

Sounds perfect? Almost – but there are some items to be aware of and consider prior to book.

1st, about the room. I have booked the Standard superior and honestly, I wouldn’t advise anyone to go for that. Despite the room is very spacious and interior wise is truly luxurious, there is no view. The windows looks into tiny inner courtyard, even not the main courtyard where the Tea lounge is – which means under St. Petersburg’s low sunlight condition it basically stays dimmed all the time. Otherwise, the quality of the room is high, with enough space for everything and wonderful marble bathroom. However it was short of Espresso machine mentioned in the equipment list nor it would have a simple tea/kettle facilities, which would be highly useful within Northern climate. The rain shower had very weak pressure, so no much use of it.

Dining. The breakfast choice is superb – a combination of a la carte with small but well-selected buffet to pair with. All the dishes we took from a la carte choice were extremely tasty, so that we even asked for cooking receipt for a one of them..! The service on breakfast is friendly, while bit chaotic (see more below about the staff & service). Overall, highly recommended.

At the moment of our stay, only the Tea Lounge and Percorso were functioning, with Sintoho yet to be open. The other evening we tried Persorso and the food experience was stunning..! By far, this is one of the best Italian food I’ve tried, with great advise on wine from sommelier and warm and friendly service. Highly recommended and would book again if happens to be in city.

The bar left a bit mixed experience – on one side the atmosphere is stylish and enjoyable, with quality live music, great selection of very tasty snacks and small courses (best Club sandwich ever!), great service and attitude. From another perspective, the smoking smells all-through, even if you seat in the non-smoking side of it and also there have been many guests outside of hotel, loud and unpleasant to be with.

Staff & Service - overall very good, with almost every person being highlight of the day. The driver who met us in the airport, night receptionist and bell-boy, concierge team which were always really happy to help and advice, the waiters in the restaurants, etc. Special Thanks to Alyona from the Tea Lounge for a brilliant breakfast experience and to Tania from the bar who was so kind and advisory on our evenings there. But it is also very visible that staff is still learning a lot, with some being great and some being too much stressed (and possibly even over-trained, hence behave in-naturally). As example - staying four nights, we hardly have been recognized as hotels guests by staff up to a last day. By over-trained I mean that possibly too many instructions were given, less common-sense feel.. When I see in the restaurant that a staff person puts cutlery on the table for 5min long for a one set, using some complex algorithm and then, a more senior person comes in and re-do everything from scratch = sorry, that's looks a bit crazy. Perfection surely desired, but people shall behave naturally.

So, coming to the end – there are two major things we weren’t happy about (apart of still not opened Spa and pool) : too much smoking in public places allowed and controversial local experience by too many outside-hotel guests in public areas.

Complete No smoking in the public premises in the hotel is very essential to my view. Living in EU, it is all non-smoking policy here that takes prevalence; moreover, I believe that from corporate citizenship perspective the hotel like this shall be ahead of the game and do create new & healthy trends in Russia, rather than just to fall into local habits.

Another thing - a kind of control of an outside's guests who do not stay in the hotel. I found that there are many people in the Tea Lounge or in the bar who actually don't stay in the hotel, but come there for a certain reason. Normally, I would have nothing against that, but in these cases I saw quite a prominent type of people, with low culture, loud speaking, hard words used, etc. I never again would want to "enjoy" the afternoon tea experience passively listening to the nearby loud conversations of local's about how many hookers they would need for that evening (unfortunately I do understand Russian). I guess a certain dress/culture code in place or enforcing a fine behaviour rules might help (sorry to say that..).

Would we stay there again..? Yes, but after a year or so – giving a time to mature, open all the planned facilities, smooth the corners and establish a clearer self-identity.

Room Tip: Don't chose the standard superior - no view at all & very dark, pay an extra to get a better...
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  • Stayed: November 2013, travelled as a couple
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3  Thank xsauth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Lion Palace St. Petersburg

Address: Voznesenskiy Ave., 1, St. Petersburg 190000, Russia
Region: Russia > Northwestern District > St. Petersburg > Admiralteisky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 361 Hotels in St. Petersburg
Price Range: £217 - £747 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Lion Palace St. Petersburg 5*
Number of rooms: 177
Official Description (provided by the hotel):
Four Seasons Hotel Lion Palace St. Petersburg provides the dream St. Petersburg experience. Just two blocks from the Winter Palace and Hermitage Museum, the House with the Lions began life as the palace of Princess Lobanova-Rostovskaya in 1820. Its distinctive triangular layout adjoins St. Isaac’s Square, home to the famous St. Isaac’s Cathedral, designed by the same architect – Auguste de Montferrand. The palace has been carefully restored, and boasts several heritage protected areas, including stunning granite grand staircase. Four Seasons Hotel Lion Palace St. Petersburg offers 183 spacious and comfortable guest rooms, including 26 suites, featuring state-of-the art amenities to satisfy the needs of the most discerning customers.Dining in the hotel is led by Michelin-starred Executive Chef Andrea Accordi. One of the palace’s original courtyards has become a glass-roofed winter garden – home to the Tea Lounge that provides a sunny setting for breakfast, lunch, afternoon tea and a light supper. Comfortable seating adjoins an indoor garden abundant with trees and flowers.Xander Bar, named after Russian Tsar Alexander I, boasts a double-faced fire place and amazing views. The walnut-faced walls convey a warm, welcoming atmosphere, further enhanced by the live fire. Sintoho, Asian restaurant, derives its name from the cities of Singapore, Tokyo and Hong Kong. The restaurant features a sushi-bar and a dining room with a teppanyaki table – the only one in St. Petersburg.Opening in August 2013.Percorso, restaurant of authentic Italian cuisine, features the show kitchen and great wine collection. Opening in September 2013.The hotel also features a unique four-level Luceo SPA, with 8 treatment rooms, 24-hour fitness center, and spectacular triangular pool under a sky lit glass dome.Opening in November 2013. ... more   less 
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