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“Most memorable stay”

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The State Hermitage Museum Official Hotel
Ranked #4 of 334 Hotels in St. Petersburg
Certificate of Excellence
California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Most memorable stay”
5 of 5 bubbles Reviewed 12 March 2014

From the moment we checked in, we felt very welcome by staff. They have been very attentive to our needs and have responded greatly. From the front desk to the people cleaning our room to the cooks and waiters.... we ate breakfast at the hotel every morning and it was the best!
Job well done everyone! We are definitely coming back...

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Californiavisitor1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 15 March 2014
Dear Guest!

Thank you for taking time to leave such a wonderful review on our Hotel on the tripadvisor.com web-site. We were glad to find our that our services were according to your expectations and we were able to make your stay comfortable and pleasurable for you.
We are looking forward to seeing you among our Guests again in the nearest future.

Best regards,

Inaki Rodriguez
General Manager
The State Hermitage Museum Official Hotel
St. Petersburg
Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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943 reviews from our community

Traveller rating
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    5
See reviews for
164
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126
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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UK
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 via mobile

Beautiful surroundings and room. Very attentive and friendly staff. Good location for metro interchange about 5 minutes walk.
Good breakfast buffet.
Booking ahead made affordable.
Could do with a gym/spa, otherwise pretty perfect.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank JKW001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 27 February 2014
Dear Guest,

Thank you very much for sharing your impressions of our Hotel on TripAdvisor web-site.
Our Team was delighted to read that you enjoyed your recent stay at The Official State Hermitage Hotel and truly hope you will have some memorable experiences looking back to your trip to Saint-Petersburg.

Our SPA and Gym facilities are soon to open and we are looking forward to see you again amoung our Guests!

Kind regards,

Inaki Rodriguez
General Manager

The Official State Hermitage Hotel
St. Petersburg, Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

I usually don't write hotel reviews, but this time i just help sharing the wonderful experience. The best exprience i had with this hotel (which is not bad at all) was with the piano player playing in the lobby. I was going to a business meeting and almost got late because i stuck at the doors listening to the guy at the instrument. He is amazing. I hope the owners of the hotel will take good care of him. Will visit again in a couple of months and will stay in Hermitage hoping to meet this musician again.
As for the rest - very nice staff, good rooms and service. Everyone is friendly, a great choice for someone willing to have some peace in a business trip.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 12 February 2014
Dear John M,

Thank you for taking time to share your experience with us and TripAdvisor travel community. We were glad to get to know that you had a pleasurable experience staying at our Hotel and enjoyed the ambience created by the pianist. I will definitely share your positive comments with the rest of the Hotel Team.

We are looking forward to welcome you again at our facility in future, should you choose Saint Petersburg as your destination.

Kind regards,

Inaki Rodriguez
General Manager

The Official State Hermitage Hotel
St. Petersburg, Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 February 2014

Had the opportunity to visit and stay recently at this amazing property. All reflects the gorgeous and magnificient experience of the Hermitage Museum.Excelent service and quality of food in the restaurants. Not too far from Nevsky Prospekt.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 12 February 2014
Dear Guest,

Thank you for choosing to stay with us recently at The State Hermitage Museum Official Hotel, and also for taking the time to write your wonderful review.

Thank you for your kind comments in relation to our hotel, including the service of our restaurants. The Team of the Hotel and I are looking forward to welcome you again in the nearest future in our Hotel.

Kind regards,

Inaki Rodriguez
General Manager

The Official State Hermitage Hotel
St. Petersburg, Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baku, Azerbaijan
Level Contributor
125 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 27 January 2014

Very nice and new hotel in the center of the city. I loved all in that hotel.
Отель очень понравился. Новый и чистый. Цена тоже приятно удивила. Молодцы.
Otel çox bəyndim. Yeni ve temiz. Giymet mene görə super idi.

Room Tip: my was 408. I liked.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eldar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 28 January 2014
Google Translation
Уважаемый Гость!

Благодарим Вас за выбор нашей гостиницы в период пребывания в Санкт-Петербурге и оставленный отзыв на сайте TripAdvisor. Мы рады, что Вы достались довольны отдыхом в Официальной гостинице Государственного Эрмитажа и надеемся в скором времени вновь видеть Вас среди наших Гостей.

С уважением,

Иньяки Родригез
Генеральный Менеджер

Официальная гостиница Государственного Эрмитажа
Санкт-Петербург
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 December 2013

Had a pleasure of short stay in the hotel. Centrally located, it's only a short walk from Nevsky Prospekt and many landmarks of St. Petersburg. The exterior nicely combines the lavish 5-star Russian opulence with good taste and visual consistency, which can be hard to find as many Russian luxury hotels often tend to be too kitsch. The rooms were literally surgically clean, spacey and well decorated. High-tech in-room solutions were nice touch, too - a japanese-style high-tech toilet seat probably takes the cake. Staff was friendly and helpful and fluent in English. We did not have a chance to have a meal in the hotel and the spa was still under construction... so maybe next time.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LH_Tallinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHermitageHotel, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 18 December 2013
Dear LH,

Thank you for taking time to share your experience with us and TripAdvisor travel community. It is our pleasure to hear that location and internal decoration of our hotel were to your liking. I will definitely make sure to forward your positive feedback to the Team.

I sincerely hope that during your further visits to the city of Saint-Petersburg The Official State Hermitage Hotel will be destination of your choice. We also invite you to explore our dining facilities – Catherine the Great and Michelangelo restaurants - during your next trip to St. Petersburg.

Kind regards,

Inaki Rodriguez
General Manager

The Official State Hermitage Hotel
St. Petersburg, Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

This hotel is recently opened in St. Petersburg. We were attracted by its ties to the Hermitage Museum, which permits access to the museum bypassing the frequent long lines to get admittance. What we found is an exceptional 5 star hotel. The staff is very young, accommodating, and English speaking. Whatever help we needed to negotiate travel in St Petersburg was quickly supplied. The actual physical facility is gorgeous with tremendous detail work throughout the hotel. Rooms were immaculate with top notch amenities. But what bears most emphasis is the friendliness and ability of the staff - a truly great experience.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andres C, General Manager at The State Hermitage Museum Official Hotel, responded to this review, 30 September 2013
Dear Mr. Furgerson,

On behalf of The Official State Hermitage Team I thank you for taking time to share a review on TripAdvisor of your recent stay with us. We were happy to hear that you have enjoyed the time spent in St. Petersburg and I will send your positive comments to the rest of the Team as this will motivate them to keep doing their best.

Looking forward to welcoming you back to our hotel should your travel plans bring you back to the city, I thank you for choosing The Official State Hermitage Hotel.

Kind regards,

Andres Cheminade
General Manager

The Official State Hermitage Hotel
St. Petersburg, Russia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The State Hermitage Museum Official Hotel

Property: The State Hermitage Museum Official Hotel
Address: Pravda St., 10, St. Petersburg 191119, Russia (Formerly The Official State Hermitage Hotel)
Phone Number:
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 334 Hotels in St. Petersburg
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The State Hermitage Museum Official Hotel 5*
Number of rooms: 126
Official Description (provided by the hotel):
The five star Official State Hermitage Hotel is conveniently located in the heart of Dostoyevsky historical neighborhood, where some of novels of the famous Russian writer took place. It is only a 10 minute ride on a complimentary shuttle bus to reach the State Hermitage Museum. Vladimirsky Cathedral, Dostoyevsky Appartment Museum and Nevsky Prospect are within walking distance. Three metro stations can be easily accessed and are situated close to the Hotel. The luxurious rooms and suites of The State Hermitage Museum Official Hotel Saint Petersburg offer elegant furnishings, designed by Italian woodwork masters from Florence. Every room includes a flat-screen TV, a minibar and a private bathroom decorated with Italian and Greek marble and fitted with bathrobes. The Official State Hermitage Hotel offers services of two restaurants: traditional Russian cuisine at Catherine the Great and Italian dishes at Michelangelo Restaurant. ... more   less 
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