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Novotel St. Petersburg Centre
Ranked #37 of 361 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 10 December 2012

Have visited St Petersburg many times and this was my first visit to the Novotel. Was very impressed by the service. Staff attitude is really important in such a location where so many hotel offer lousy service. Breakfast was great with good ample choice of fresh eggs, juices etc. Rooms are also very comfortable. Only negative is that the Wifi signal is very weak.

  • Stayed: November 2012, travelled on business
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Thank Adricons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 11 December 2012

Dear guest,

Thank you very much for your feedback. We are happy you had an pleasant stay, found our team attentive and enjoyed the services provided. Our staff is particularly delighted to receive such a high recognition of their work.
I have also passed your comment regarding WiFi signal to our IT team for investigation. Please accept our apologies for any inconvenience caused. We understand the importance of fast and reliable wireless connection in each guest room, that is why we have recently upgraded our WiFi equipment in the entire hotel. Please be sure such situation should not repeat in future.

We certainly look forward to welcoming you back on your next visit to St Petersburg!

Ekaterina Onokhina
Revenue and Quality Manager

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Reviewed 1 December 2012

Stayed here for 2 nights in November 2012. The reception staff were fantastic, very helpful and spoke excellent English. If you want to shop or sample a range of resturants, the Novotel is perfectly located 1 minute walk from the main Nevsky Prospect. My room on the sixth floor was nice and quiet, very clean and the shower was wonderfully powerful. Not a huge amount of space but quite sufficient. If anything it was a little too warm, and adjusting the thermostat didn't seem to make much difference, but it wasn't a big problem. Only one English channel (news) so don't plan to watch a lot of TV unless you speak Russian. Free Wifi was a big plus - just get a password from reception each day. There was a wide choice of breakfast in the hotel, and the bar and dinner menus were also good, although unsurprisingly were more expensive than local alternatives. I'd highly recommend the local cafe/bakery on the corner of "ulitsa Vosstaniya" and "ulitsa Zhukovskogo" - they make their own bread right in front of you, it smells wonderful and all the food is delicious!

  • Stayed: November 2012, travelled on business
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3  Thank HelenPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 11 December 2012

Dear Helen,

Thank you very much for such a kind review. Here at Novotel we strive to provide quality accommodation, value for money and great guest experience. That is why positive feedback from satisfied guests is our greatest reward - thank you! I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

We do hope that Novotel St. Petersburg Centre will be your choice for next trips to our city!

Ekaterina Onokhina
Revenue and Quality Manager

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Reviewed 10 November 2012

I spent three nights in St. Petersburg in April 2011. I changed the initial room assigned and got the room 1912, upper floor with view over the ceilings of St. Petersburg, which at sunset become intense red. The hotel is what you can expect of a Novotel, not very personal, but functional.
It’s well located, close to the city centre. But St. Petersburg is a really big city, not very easy to get around with public transportation, specially if not speaking Russian.

Stayed: April 2012, travelled solo
Thank bimbo_swiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 30 November 2012

Dear Madam,

Thank you very much for your review. We are happy you found your stay here to your convenience. Customer service is our top priority, this is why I have shared your comments with the team and let me assure you that together we all will strive to exceed your expectations in terms of personalized services during your next visit.

We certainly look forward to welcoming you back in the very near future!

Vladimir Shuvanov
Rooms Division Manager

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Reviewed 10 November 2012

Very professional and friendly crew. My requests were very well accommodated. The restaurant service has to be more flexible given that you have guests from different time zones and breakfast serving should be extended to 12.

  • Stayed: November 2012, travelled with friends
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Thank marekdobke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, General Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 12 November 2012

Dear Mr Dobke,

Thank you very much for the review. We are happy you found your stay here to your convenience.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.

In relation to the breakfast hours, please let me mention that there are two options for breakfast available for our guests up to 12 pm: room service order and city breakfast menue in the bar. Please accept our apologies if these options were not clearly explained to you during your stay. We will also take this chance to think over our buffet breakfast hours even though there are certain operational constraints involved limiting our flexibility.

Thank you once again for such a kind review. We certainly look forward to welcoming you back in the very near future.

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Reviewed 4 November 2012

We stayed here for 3 nights and it was ideal for sightseeing. If you arriving by train from Moscow then no need to get a taxi- it is 10 mins walk from the station and if your suitcase is on wheels it is easily doable.
Breakfast was included for us and well worth the money. There are however loads of cafes and bars just outside the hotel if you want to do your own thing. The Hotel is just of the main street that leads to the Hermitage. You can walk this in about 40 mins and it is womnderful- so much to see on the way and quite specatacular at night. If you want to get a taxi it is 300 roubles and just go outside on the road and get one.
There is a small bar in the hotel and very helpful staff. There is also a currency exchange shop and a concierge in the hotel who will book up any trip and recommend where to go.
The rooms are quite small and very little storage space but if you are on a short stay it is fine.

  • Stayed: November 2012, travelled as a couple
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Thank WendyTomes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, General Manager at Novotel St. Petersburg Centre, responded to this reviewResponded 22 November 2012

Dear Mrs Tomes,

Thank you very much for your feedback. We are happy to know you enjoyed our central location and services. Customer service is our top priority, and it is always great to hear our guests are happy with it.
We are though very sorry to know the room storage space was not to your expectations. Please let me mention that all our twin rooms and more than half of double rooms posess extra storage space for long staying guests. We will be very happy to offer you one of those rooms for your next visit.

Thank you once again for the kind comments, and we are sincerely looking forward to welcoming you back!

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Reviewed 31 October 2012

The hotel is in the city centre and close to the subway station, the way from the airport takes 20-30 min. I like the location, because it's very close to everything, but on quit street, surrounded by trees. The hotel is modern in nice-looking building (like Pisa tower), the room was not big, but well-decorated with bed and sofa. The staff on the reception were nice, polite and helpful, gave lots of advices where to go in the evening (lots of restaurants and bars are in few steps).

  • Stayed: July 2012, travelled as a couple
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Thank GennB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2012

  • Stayed: October 2012, travelled with family
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Thank totalthinker
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel St. Petersburg Centre

Address: Mayakovskogo St., 3A, St. Petersburg 191025, Russia
Region: Russia > Northwestern District > St. Petersburg > Nevskiy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in St. Petersburg
#25 Family Hotel in St. Petersburg
#28 Luxury Hotel in St. Petersburg
#53 Business Hotel in St. Petersburg
#74 Romantic Hotel in St. Petersburg
Price Range: £50 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel St. Petersburg Centre 4*
Number of rooms: 233
Official Description (provided by the hotel):
The Novotel St. Petersburg Centre, a 4 star hotel located in the very heart of the historical centre of St. Petersburg close to all main attractions: the Hermitage, Mikhailovsky Theatre, Russian art museum, the Cathedral of Our Lady of Kazan, Summer garden and Marsovo Field. A perfect base to explore the city centre. Relaxing accommodation in quiet surroundings 100 meters away from Nevsky Prospect with its nightlife, bar scene and shopping. Business travelers are catered for with free Wi-Fi Internet, 11 meeting rooms and a business centre. Be indulged at the Gourmet bar restaurant. Unwind in our free fitness centre with steam bath. ... more   less 
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Also Known As:
Novotel St Petersburg Centre Hotel St. Petersburg
Novotel Hotel St Petersburg

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