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“Standard hotel in good location”

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Novotel St. Petersburg Centre
Ranked #44 of 335 Hotels in St. Petersburg
Certificate of Excellence
Stuttgart
Level Contributor
105 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Standard hotel in good location”
Reviewed 14 April 2013

The hotel is very standard, no frills, no thrills. The same is true for the rooms. I would recommend to get a room in the 1st and not the 2nd building. Breakfast is good and you get a reasonable coffee. Location is good, the hotel is located downtown.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdpils
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 16 April 2013
Dear Guest,

Thanks for taking time for the feedback regarding your stay. I am happy that you enjoyed some of our facilities, but very sorry to hear that not all of the services were up to your expectations. We appreciate all of your points and we are working hard on those improvements to be done, to make Novotel St. Petersburg Centre even better.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Level Contributor
3 reviews
Reviewed 10 April 2013

Positive: LOCATION - pretty good and you visit all touristic places by foot

Negative:
#1 - INTERNET - very very poor and sometimes doesn't work at all. Talk on Skype is quite challenging. When it works is very slow... but most of the time is not working.

#2 - BREAKFAST - is not included on the room fare and they charge extra 28 USD per person. I paid one time and I think it's abusive price. They provide average breakfast and 20 USD is not fair at all. The best option is to walk every morning to have your breakfast outside. You can save a lot of money, but it's very inconvenient.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Leandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 16 April 2013
Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Sankt Petersburg Centre. I am sorry that your experience did not meet all of your expectations; please allow me to express my sincerest apologies.

Please, let me mention that at the moment we are changing the hotel solution for the Internet. New access points will make the connection easier and will provide higher speed of data exchange.

Again, thank you for your feedback and we do hope that you will give us the opportunity to better serve you in the near future.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 15 March 2013

This hotel is nothing exceptional, small rooms with small furniture, but all you need for a quick business trip. The breakfast buffet is huge and very satisfying. The location is great, very walkable neighborhood, even in knee deep snow!

Overall I would recommend this hotel

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SeaweedGravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 20 March 2013
Dear Guest,

Thank you for your feedback. We are so happy to hear you enjoyed our central location and great breakfast buffet! In relation to the points you disliked, we are actively working on them to improve our facilities and services and we hope to welcome you back at Novotel soon.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
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Sweden
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 March 2013

The smell from the kitchen ruined my first night. It smelled as if somebody was cooking in the room (third floor). We moved to the sixth floor and that was OK. The lobby also smelled terribly. VERY nice breakfast buffet! Good location, just beside the main street. Wifi did not work in the rooms. :( The shower and toilet were in different rooms. The toilet lacked sink, which seems odd?

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FruSvahn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 20 March 2013
Dear Guest,

Thank you for taking time to tell us about your experience at Novotel Saint Petersburg Centre. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I should definitely mention that we were very disappointed and surprised to read the observations concerning the smell on the floors - this is the first time we face the issue. But let me assure you that together with Chief Engineer we will check the hotel ventilation system and if needed will take the appropriate measures.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. And we dare to hope that you will give us the opportunity to better serve you in future.

Vladimir Shuvanov
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vatican City, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 February 2013

PRO:
water bottles, tea and coffee at the room,
location,
nice bad,
quiet,
near cheap cafe


CONTRA:
Smoke at the lobby,
Noisy Air Conditioners
windows are closed
taxi reservations problem
quite expensive breakfast

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Odnoklassnik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 4 March 2013
Dear Guest,

Thanks for taking your time for the feedback regarding your stay. We are happy that you enjoyed our facilities, but very sorry to hear that something went wrong. We appreciate all of your points and we are working hard on those improvements to be done, to make Novotel St. Petersburg Centre even better.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 February 2013

We stayed in one of the suites in the second building. The staff were friendly with excellent English, the food was much better than expected and the room service was punctual. The only thing we thought could do with improving was the quality of the wireless internet connection, we were only really able to connect if sat in the main room in a particular spot and even then the connection would fade in and out. For an international brand like Novotel I would have expected fast broadband with strong wireless everywhere as standard. Also on the tech side, there was no possibility to watch movies or English tv channels, they didn't even have a DVD system.

Room Tip: The second building was v quiet, the suites are a good size and don't cost that much more.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WLondontraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Manager at Novotel St. Petersburg Centre, responded to this review, 19 February 2013
Dear Sir / Madam,

Thank you very much for your feedback on the experience at Novotel Saint-Petersburg Centre. We really appreciate your compiments regarding the restaurant and the room service. I will certainly share your comments with the staff.

Let me assure you that we are taking the appropriate measures to address the problem with Internet connection that you describe. IT manager will test the Wi-Fi spot and it will be properly set or replaced if needed. Also I would like to mention that a few Wi-Fi spots are available at the reception and we are always happy to bring and install them in the guest rooms if the signal appears to be weaker than expected.

Again, we thank your for your kind comments and look forward to welcoming you soon at Novotel.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
98 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 15 February 2013

I often stay in this hotel. Time passes and it needs a bit of a fresh paint. Too many liitle "bugs" here and there. Location is nice a bit away from noisy Nevsky ave. Still I love their fried eggs at request! Will keep staying there.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SergioneMoscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel_Centre, Rooms Division Manager at Novotel St. Petersburg Centre, responded to this review, 19 February 2013
Dear Guest,

Thank you for taking time to tell us about your experience at Novotel Saint-Petersburg Centre. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I totally agree with you that timely renovation plays an important role in creating modern and cosy atmosphere for our guests. This is why we use every opportunity to refresh the hotel. Now, for instance, we are finishing to change the carpet in all the guest rooms. This year we will also continue to install opening windows on several floors. And each day we take at least one room for the cosmetic renovation.

Thank you once again for the feedback. We appreciate your concerns, and it is our hope that our current and future projects will let us offer the product that will be up to your expectations in terms of cleanliness and renovation.

Best regards,

Vladimir Shuvanov
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel St. Petersburg Centre

Property: Novotel St. Petersburg Centre
Address: Mayakovskogo St., 3A, St. Petersburg 191025, Russia
Region: Russia > Northwestern District > St. Petersburg > Nevskiy
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in St. Petersburg
#33 Luxury Hotel in St. Petersburg
#43 Family Hotel in St. Petersburg
#53 Business Hotel in St. Petersburg
#74 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Novotel St. Petersburg Centre 4*
Number of rooms: 233
Official Description (provided by the hotel):
The Novotel St. Petersburg Centre, a 4 star hotel located in the very heart of the historical centre of St. Petersburg close to all main attractions: the Hermitage, Mikhailovsky Theatre, Russian art museum, the Cathedral of Our Lady of Kazan, Summer garden and Marsovo Field. A perfect base to explore the city centre. Relaxing accommodation in quiet surroundings 100 meters away from Nevsky Prospect with its nightlife, bar scene and shopping. Business travelers are catered for with free Wi-Fi Internet, 11 meeting rooms and a business centre. Be indulged at the Cote Jardin restaurant, Intermezzo Lobby bar, and cozy Novotel Cafe. Unwind in our free fitness centre with steam bath. ... more   less 
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Also Known As:
Novotel St Petersburg Centre Hotel St. Petersburg
Novotel Hotel St Petersburg

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