While the Kempinski Moika 22 is amazing in most ways, the service level is what sets it apart from anything I've tried before.
Starting at check-in, my request for a high floor room was granted with a smile, I was given an upgrade (granted, due to my stay length) and there was no problem with a late check-out. More importantly, the feeling of warmth was genuine.
At breakfast (sumptuous, incredible buffet), the guy making the fresh juice knows your name and wants to chat - and the waitresses are incredibly attentive, broad smiles all over.
The rooms are decent sized, but the bath room and TV could be bigger. Not my biggest worry when in a beautiful city like St Petersburg, but some might take issue with that.
The location, on the other hand, is great; right next to the Winter Palace and within walking distance 10-20 mins of the 10-15 biggest attractions in the city.
On departure, the concierge helped me - again with a smile - to change my airline ticket within 45 min, doing all the work. And there was absolutely no problem advancing my check-out date by two days.
The hotel is on the pricier side, including the club sandwiches in the bar - but I'd still give it overall 5 stars here on TripAdvisor.
PS - make sure you try the afternoon tea. It's worth it !
PPS - I can't say how happy I was to finally find a business hotel, where wifi was actually free ! And worked - at high bandwidth !
- Official Description (provided by the hotel):
- Kempinski Hotel Moika 22 is located in the historical heart of St Petersburg, on the Moika River and opposite the renowned Hermitage Museum and Palace Square. Furnished with antiques, the rooms are decorated in classical marine style decor with white and gold accents and come with a Free Wi-Fi, interactive flat-screen TV, air conditioner, , a minibar, ensuite bathrooms with heated floors, and fine bathroom amenities. A telephone line and 24 hour access to a business center provided. The 9th floor Bellevue Brasserie restaurant awes guests with its 360 degree views of St.Petersburg and offers a fine European cuisine with French accents. Guests can enjoy a drink at the cozy The Von Witte bar or experience one of the unique tea ceremonies at the Tea Room. A sumptuous continental breakfast buffet is served every morning at the Beau Rivage restaurant. The Relaxation Centre features a fully-equipped fitness room and a spa area with a sauna, a Turkish steam bath and a whirlpool. Kempinski Hotel Moika 22 is just two minutes' walk from the Nevsky Prospect, 10 minutes' walk from the Russian Museum and close to all major sights and shopping. ... more less
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- Also Known As:
- Kempinski Hotel St Petersburg