The hotel is comfortable enough, quiet comfortable rooms of a reasonable size.
Unfortunately the hotel is badly let down by front of house service :
1/ We were in St. Petersburg for five days. The breakfast menu became boring and repetitive by day three. The breakfast offering does not change and is not very interesting (tinned fruit, industrial pastries).
2/ The food at the restaurant is ok, but again the menu never changes. We only ate there twice, but if the menu was more interesting and changed then we might have eaten there more.
3/ The service is very, very, slow. Simple drinks ordered from the bar take an eternity to arrive (20 minutes for lemonade and a glass of wine ! ), even though the hotel was not busy.
4/ The staff seem to change daily, no consistency.
5/ Arrived at the airport, had pre-booked a car through the hotel.... nobody at the airport. After numerous phone calls to the hotel we ended up having to take a taxi and get it refunded by the hotel.
6/ Arranged some taxis through the hotel. On both occasions the price was agreed in advance with the hotel. But the taxi driver insisted on wanting to charge us more money than was agreed.
- Official Description (provided by the hotel):
- “Alexander House “- is a private Family Guest House for 20 rooms. It was built in 1826 and reconstructed nowadays. “Alexander House” is located on the Kryukov Canal Embankment, at the historical center of St. Petersburg at the “Kolomna” district. Within walking distance there are such architectural treasures as St. Nicholas, Trinity and St. Isaac’s Cathedrals. For art lovers – Mariinsky Theatre, new Concert Hall of the Mariinsky Theatre and Rimsky-Korsakov’s Conservatory are nearby. In five minutes drive is the city center and the main street of St Petersburg – Nevsky Prospect.Exclusively designed interiors and a special family atmosphere combined with all modern amenities are our great pride. And also one of the reasons so many guests return to “Alexander House” over and over again.Each room is unique in its own design and named after the most beautiful cities, such as Rome, Bangkok, Copenhagen, London, Marrakech, Mexico and Venice. All rooms are equipped with everything necessary for work and leisure, such as satellite TV and Internet Wi-Fi; all bathrooms are with personal toiletries, bathrobes and slippers.During the reconstruction of Alexander House only exclusively natural and eco-friendly materials like wood and brick were used and all the water is cleaned with a five-stage purification system.In winter guests can sit by the fireplace in the cozy lounge and in summer enjoy the charm of terrace immersed in green.Professional staff will make all the best for memorable and enjoyable stay at Alexander House! ... more less
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- Also Known As:
- Alexander Hotel St Petersburg