Exit from room and the building is ultimately controlled by closed circuit TV and a "request" button one presses to alert the person at the desk ("covered 24/7 by the attendant") to buzz you OUT. Yes, that's right, you cannot leave the building when it is locked unless someone buzzes you out. Even after checking in we were not told about this. When two of our party went down to our rooms while we finished the visa registration routine at the front desk, they were not able to get out of the rooms because there was no indication that one needed to buzz at all, let alone sort out which of the multiple button-like devices near the door would activate the "request." Oh, yes, banging on the door was also useless because it is a solid steel door with PADDING on BOTH sides! When I noted the obvious fire hazard this entailed, the attendant said it was no problem, that if the electrics failed or in case of fire, she would come down with her special key and let us out of our rooms (and presumably the building as well). She claimed she had the only key (not true) and wouldn't give us one. Needless to say, had we been aware of this, we would never have booked here. But getting something comparably priced in the area on the spur of the moment was impossible. We were told that "there are a lot of people that come in this building..." implying that our security would be compromised if the door wasn't locked both direcitons. Of course this is ridiculous. While I believed the lock system could be defeated/broken from inside in an emergency, I was still outraged that a few mornings later we hit the request button for 45 minutes without a response. I finally decided enough was enough and defeated the mechanism, allowing our immediate exit. Breakfast was supposed to be served starting at 7 a.m., but at 7:45 when we made our escape and went up to the desk, there was nobody there, and no breakfast. The keys to all the rooms were left on the desk, and the outer building door was unlocked, allowing "a lot of people" a lot of access to us even if we couldn't get out. One clue to what happened to the attendant supposedly there 24/7: a half-empty bottle of vodka (and partial sausage) were the only items in the breakfast room. Now, the place was nicely finished inside (the building common areas and exterior were quite dilapidated), and the breakfast, when served, was adequate, but I can't imagine anyone in their right mind wanting to stay here.
- Official Description (provided by the hotel):
- The name of the hotel speaks for itself. We are located near the greatest cultural and historical museum in Russia and in the whole world - the Hermitage museum. We offer 19 comfortable rooms of different categories: - 8 standard twin, - 6 standard double bed double, - 2 standard single rooms, - 3 economy rooms with shared bathroom The location on the intersection of Nevsky prospect and Moika Embankment gives an opportunity to admire the architectural beauties and to walk through the central sightseeings of Saint-Petersburg. Also in warm weather you can observe the rise of bridges - the most famous symbols of SPB - which are not very far from our hotel. Hotel "By The Hermitage" guarded round the clock and offers a wide range of services: parking, safe deposit boxes in each room, visa support, transfer and more, to provide a comfortable environment for leisure and business travelers. ... more less
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- Also Known As:
- By The Hermitage Hotel St. Petersburg