I booked 5 nights at the Hotel Vera. The rates for St. Petersburg are good value, but the location for me was an issue. The hotel is a good 15-20 minute walk to the nearest Metro station. After a long day out conducting business or sightseeing (during my free time) that extra walk was quite a jaunt.
I dined in the hotel restaurant each night, the quality of the food was superb, the prices very reasonable. However, the service for the most part was absolutely "appalling!" Once your meal was brought to the table you never saw the server until it was time to bring the bill. One night I sat down at a table, I sat there for 20 minutes while the young girl serving came into the room 3 times serving another couple. She looked at me every time and finally (after 20 minutes) came over and said "can I help you?" Rather than bring me a menu, she asks me this question? The staff in the restaurant seem to be completely and utterly unorganized, and it was extremely frustrating to say the least.
My only other complaint was when I checked out. I handed in my key, the young girl behind the counter looked at my account which has been paid in full. She looked up me and said, "ok" That was it! There was no thank you, have a pleasant journey, hope you enjoyed your stay, no courtesy extended whatsoever. I was not impressed.
Like I said, the hotel rates are good value, the hotel is nice and clean, well maintained, but they have some serious customer service issues with their staff that still need to be addressed.
- Official Description (provided by the hotel):
- Hotel Vera occupies part of a renovated 1903 Art Nouveau building, entered in St.Petersburg Registry of Architectural Masterpieces as Stepnov’s House. It is located in downtown St. Petersburg, Russia, within walking distance of Nevsky prospect and the Central Moscow Railroad Station. The renovations created contemporary accommodations with modern conveniences, while retaining early 20th-century charm. Its convenient location offers nearby services for both tourists and business travelers. ... more less
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- Also Known As:
- Vera Hotel St Petersburg