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“The infrastructure is not good enough for 4-point”
Review of Hotel Vera

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Hotel Vera
Ranked #32 of 362 Hotels in St. Petersburg
Certificate of Excellence
Reviewed 21 May 2014 via mobile

Have stayed there for 4 nights. The staffs in general are nice and can speak fluent english. Yet, something wrong with the hotel ... First the location is actually quite far away from metro, it takes at least 20 mins walk. Second, the air con of our room was not working, for the first night the problem was not very serious... At least we can still breathe and we tried to open the windows to avoid trouble. Yet, there were a lot of mosquitos coming in, we got at least 10 bites in one night. So we were not dare to open the windows anymore. However, the air con didnt turn right, it is hot like we can't breathe anymore... So we asked to change the room. Maybe the booking is too full and the staff refused to change the room for us initially and asked to wait for one more day, until they came to our room to experience how bad the situation.... Honestly, we didn't ask for something unreasonable, and I think the staff has tried their best, just that the infrastructure itself got some problems. Third, which is relatively minor, the wifi signal was super weak in our room. Though the staff said they will find someone to fix it the other day, but seems it never happened.

2  Thank yank125
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Vera F, Owner at Hotel Vera, responded to this reviewResponded 29 May 2014

Dear Guest,
There was indeed a problem with the air conditioning when you stayed with us. I apologize. We do perform continuous maintenance on our hotel, and the problems that you experienced are not a typical representation of Hotel Vera. We have corrected the A/C since your departure. As far as the location, our hotel is located steps from buses and other forms of public transportation, but we are indeed a little bit of a walk from the nearest metro station. This should have been explained to you at the front desk. I’m sorry if this was not clear.

Thank you for your feedback and I once again apologize for your difficulties.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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116 - 122 of 488 reviews

Reviewed 8 May 2014

We spent 4 nights at the Hotel Vera. Coming from the United States required a great deal of paperwork. Alena and Elena made this very easy. the front office staff are very knowledgable and helpful. The location is very close to Nevsky Prospect and the most popular sights.
They arranged for an English speaking guide, Emma. Emma was great, flexible, and showed us what we wanted to see instead of the usual tourist stops. The staff helped with tickets to the opera,and transportation.
The room is very clean, quiet and comfortable. Breakfast is plentiful. We ate In the dining room twice and enjoyed the food, and the service.
On our last day, the staff arranged for a taxi to the rail station for a very early train. To our surprise, they had two breakfast boxes ready for us. Anticipating your guests needs is a sign of true hospitality. We strongly recommend Hotel Vera. Thank you Alena, Elena and Catherine.

  • Stayed: April 2014, travelled as a couple
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2  Thank sr201753j9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera F, Owner at Hotel Vera, responded to this reviewResponded 14 June 2014

Dear Guest,

We are glad you enjoyed your stay and thank you for your feedback. We will definitely pass it on to the staff at the front desk. We do our very best to take care our guests, by more than just providing lodging, and we're glad that you recognized that.

Sincerely,
Vera Fisher

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Reviewed 14 April 2014

This is my 3d time at Hotel Vera and it fells like home. Service is excellent, room is very nice and clean. What is important is their attention to details in everything. Lobby is very comfortable and cozy. Please notice pictures of famous actors and actresses that stayed in the hotel. I have been told that this hotel is popular among actors. Location is convenient: it takes me about 10-12 minutes to get to Nevsky and I have been coming to the hotel late without any problems.
Please also check a story about Loder bottle (on the wall).It is really interesting.
Very good espresso at the bar. Someone can make it for you at any time.
Breakfast had my favorite dishes: excellent omelet and also apple strudel.
I ate at the café Vera all the time: better food and better prices. I especially loved borsht and fish. However all their salads, other soups and everything else are excellent. Presentation of food is like in a very expensive restaurants and waitresses always smile!
I will be in the Hotel Vera again.

Than you for such excellent service!

Sonia

  • Stayed: March 2014, travelled solo
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Review collected in partnership with this hotel
1  Thank sonia345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera F, Owner at Hotel Vera, responded to this reviewResponded 14 June 2014

Dear Guest,

Thank you for returning to Hotel Vera and continuing to choose to stay with us. We do our best to accomodate our guests and are glad that everything was to your satisfaction.

Sincerely,
Vera Fisher

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Reviewed 4 April 2014

The Hotel is designed with a lot of love for details. Very pleasant, beautiful and quiet! The location is very good (walking distance to Nevsky Prospect). The rooms are comfortable, clean and with a lot of charm! Friendly staff, very good food. I will stay in this Hotel again on my next visit and I will recommend it to all my friends and colleagues.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank Irina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vera F, Owner at Hotel Vera, responded to this reviewResponded 14 June 2014

Dear Guest,

We appreciate your feedback, and we're very glad that you enjoyed your stay. And thank you for recommending our hotel to your friends!

Sincerely,
Vera Fisher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

We have not yet stayed in Hotel Vera (our booking is in April 2014) but I wanted to share the amazing service we have experienced so far as for me this is an important part of our holiday experience - not just the stay. Leon is the most reliable, prompt and efficient communicator I have met in the industry. He has catered to all our special needs and requests (and there have been many as we are travelling with quite a few people )in terms of food, sleeping arrangements, visa matters, payments, adjustments etc. Thank you very much Leon , you have been incredibly patient and supportive - we look forward to our 4 day in your hotel!

  • Stayed: February 2014, travelled on business
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2  Thank HayesTravel-E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

This is our home away from in St-Petersburg... Within walking distance of the Nevsky Prospect, the most famous thoroughfare in St-Petersburg, maybe even in Russia. The rooms are cozy and have a lot of charm, while at the same time being extremely comfortable. From what I understand, this hotel was constructed in an historic building, and thus has a lot of charm and flair, while at the same time providing all the comforts of modernity one could wish for.

The staff is super-friendly and very helpful. They provide everything needed for a top-notch stay, even some pluggable devices that magically seem to chase any mosquito hanging about... Make sure to take advantage of the provided breakfast, which is always fresh and delicious, and quite handy before a day walking through this beautiful city. Also important, the train station and a few metro stations are close by, making transportation through the city a breeze.

Highly recommended, we will definitely be back...
For a video of our room and the sights of St-Petersburg, it's over there: http://www.youtube.com/playlist?list=PLaxKlz93gRQrCsCLvn1Hlbv2fxWbUHdWx

Room Tip: Ask for a room on the last floor, where you'll enjoy a gorgeous view of the city through the sky...
See more room tips
  • Stayed: August 2013, travelled as a couple
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4  Thank martinhandfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

Very beautiful hotel in jugend style, my big room was great and the food was wonderful. Only minus for some minor noice from the street. The location is good, just a ten minute walk to the metro station

  • Stayed: November 2013, travelled solo
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1  Thank MattiasL74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Vera

Address: Suvorovskiy Ave., 25/16, St. Petersburg 191036, Russia
Phone Number:
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Business Hotel in St. Petersburg
#19 Romantic Hotel in St. Petersburg
#26 Best Value Hotel in St. Petersburg
Price Range: £24 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Vera 3*
Number of rooms: 69
Official Description (provided by the hotel):
Hotel Vera occupies part of a renovated 1903 Art Nouveau building, entered in St.Petersburg Registry of Architectural Masterpieces as Stepnov’s House. It is located in downtown St. Petersburg, Russia, within walking distance of Nevsky prospect and the Central Moscow Railroad Station. The renovations created contemporary accommodations with modern conveniences, while retaining early 20th-century charm. Its convenient location offers nearby services for both tourists and business travelers. ... more   less 
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Also Known As:
Vera Hotel St Petersburg

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