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“A good hotel but not satisfactory the personnel” 3 of 5 bubbles
Review of Ambassador Hotel

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Ambassador Hotel
Ranked #48 of 327 Hotels in St. Petersburg
Certificate of Excellence
Genova, Liguria, Italy
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“A good hotel but not satisfactory the personnel”
3 of 5 bubbles Reviewed 7 October 2013

I have spent 4 nights there. The position is good in the center. Generally the hotel is a good 4 stars slightly over priced. Rooms are not big and do not surprice in terms of design. Nice the lobby. The hotel gives free access to swimming pool and sauna to guests until 11 am. WI-Fi Internet access free of charge. Gorgeous breakfast served in nice restaurant overlooking city.
What is not good is certainly the level of service. People at the desk are useless and not well trained. I got twice wrong information. Leaving aside teh fact that they are far from being pleasant.
At the check out they said everything was paid (as it was) and when I come back home I checked that one night was charged twice and spent one week in order to let understand the hotel their mistake.
The hotel doesnt provide service to call taxi. So if you need a taxi you must find yourself overwise you may use the taxi of the hotel which costs twice as much.
In short words, if I come back to Saint Petersburg, I will definetely choose another hotel. With the same price you can find other solutions.

Room Tip: rooms are nothing special and pretty small.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank walter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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737 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Bogota, Colombia
Level Contributor
174 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

Had occasion to stay at this Hotel during my trip to St. Petersburg. Location related to sights was great and the staff were great. Security is very good and discrete. The food is good and pricing is okay. The Hotel had an ATM machine in the lobby which gave peace of mind since it was best to use the ATM to get Rubles. During my trip the Ruble to Euro was 43.45 (exchange rate)

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dre2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
678 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
4 of 5 bubbles Reviewed 20 September 2013

The hotel is good, clean, organized. Only rooms are a little bit small.
Location is good, esy to reach many places and to enjoy Saint Petersburg. i did not have time to try the breakfast but my friends told me is very good.
Would definitely come back.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Francesco P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

We wanted somewhere that was clean , relatively central and had staff who spoke english as we knew no Russian and the hotel fulfilled that brief.

It is part of the "tour circuit" which sometimes meant that you had to fight through several people to get to the reception. Nonetheless I would recommend this place as firstly the staff were really helpful and when I lost my migration card they worked hard to resolve this issue so i could enjoy my trip without worrying. Secondly the area that it is vibrant and lively so even though it may not look as pretty as say Nevisky Prospect it was still safe to walk around even at night. Thirdly it is central located; most places are within 15/20 minute walk/metro ride from it.. the Marinsky theatre is close and Nevisky Prospect is close especially if you follow the canal,

Stayed August 2013, travelled with friends
Helpful?
1 Thank NitaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roosendaal, The Netherlands
Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 14 September 2013 via mobile

I stayed 4 days in this hotel, which was booked for me by my local business partners.
The rooms are large enough and clean and the same can be said for the bathroom.
WiFi is free and works without any issues, which is something exceptional in Russia.
Breakfast is beyond Russian standards and just excellent with a spectacular view on the historic city centre. The historic centre is within walking distance.
The staff were friendly and speak English. They moved me to the 6th floor, as the first room on floor 8 was noisy because of work in kitchen on floor 9 starting very early in the morning. The Irish pub next door is serving great steaks.
I would book this hotel again, without any hesitation.

Stayed September 2013, travelled on business
Helpful?
1 Thank Jack E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
3 of 5 bubbles Reviewed 28 August 2013

This is a large hotel located at the edge of comfortable walking range to the top sites, 35 minute walk to the Hermitage explains why you are getting an excellent price for a hotel where the rooms meet international standards. It's clean. The beds are comfortable. The plumbing, in-room safe, AC, and wifi all work.

Room Tip: Our 7th floor room had a lovely rooftop view of the city's golden steeples and domes.
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 10027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kokkini Hani, Greece
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 25 August 2013 via mobile

Upon check in we were not asked to produce a card as a guarantee for bar purchases. On our first night of three we offered to pay by card before we left the lobby bar, we were told by the bar staff there was no facility to pay this way at the bar. We put it on 'the room'. The second the same. On the third night again an invoice was printed, we signed it and left the bar. We walked down the stairs towards the lifts realising that one of the bar staff was running after us. She spoke little English but ushered us to reception where we were asked to pay our bar bill. The charge was less than £80. It was embarrassing to be treated this way.
The breakfast selection was good as long as you have a preference for cold 'hot food'.
One of my evening meals in the 9th floor restaurant included a paper clip in it which when I complained to a waiter he found it amusing. The manager did take it more seriously though.
The hotel staff appeared unfriendly and unmotivated from check in to check out.
On a positive note stylish clean hotel close to a metro station.
Never again.

Stayed August 2013, travelled with family
Helpful?
2 Thank Terry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ambassador Hotel

Property: Ambassador Hotel
Address: Rimskogo-Korsakova Ave., 5/7, St. Petersburg 190068, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in St. Petersburg
#34 Family Hotel in St. Petersburg
#35 Luxury Hotel in St. Petersburg
#46 Business Hotel in St. Petersburg
#65 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ambassador Hotel 4*
Number of rooms: 251
Official Description (provided by the hotel):
Ambassador Hotel is located in the historic center of St. Petersburg, a 7-minute walk away from Sadovaya (Sennaya Ploschad’) Underground Station. St. Isaac and St. Nicholas Cathedral, the Mariinsky Theatre, and the Yusupov Gardens are all in the immediate vicinity of the hotel and you can visit them while you take a walk.There are 251 comfortable rooms at the hotel, including the rooms of the following categories: Economy, Standard, Superior, Studio, Demi-Suite, Suite, as well as the Rimsky-Korsakov and Presidential Apartments. Each room is equipped with air-conditioning, Internet access, a direct international and inter-city telephone line, interactive and satellite TV, a mini-bar and a safe.All rooms are decorated in tranquil pastel shades with comfortable furniture upholstered in elegant fabrics and luxurious curtains. Bath rooms are equipped with big mirrors and somewhere are decorated with mosaic. All the rooms have a beautiful view on the historic city center, cozy courtyard or Rimsky-Korsakov avenue.According modern standards, the hotel has comfortable rooms equipped for physically handicapped guests. ... more   less 
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Also Known As:
Ambassador Hotel St Petersburg
Ambassador St Petersburg
Ambassador Petersburg

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