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All reviewsbreakfast roomfourth floortea and coffeeexcellent locationnevsky prospectfriendly small hoteltaxi farefiltered waterrooms are cleanold buildinginternet connectioneasy walking distancereception deskvisit stmetro stationtvirina
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Reviewed 18 February 2014

In general: the location of this hotel was easy to find and very central. It is close to metro station, Hermitage, Nyevsky Prospect and many other major points of interest. Arriving at Herzen House, we were greeted by Irina who locked our luggage in a storage room for safekeeping until our room was ready and gave us introductory tips for a short stroll and lunch. Upon our return, our (superior) room was ready (Despite initially booking a comfort room, having read the tips here at tripadvisor we requested an upgrade for a superior via e-mail. The hotel staff were so nice to offer it to us free of charge). Irina also booked a cab for our return journey to train station and gave us a wake up call about six in the morning.

Room: It was clean, practically designed and contained a pair of robes, slippers and a safe for our valuables. Bathroom was especially good with proper water pressure and heat, which is a treat given the poor infrastructure in St. Petersburg. Beds were comfortable and as a pair of heavy sleepers we weren't disturbed by anything throughout the two nights we stayed there, despite the fact that our window was looking towards the street. TV didn't contain much international channels but we didn't spend much time in the room anyways. The free wi-fi worked properly.

Minus points: A sharp smell of garlic welcomes you into the building. Although it is the unofficial smell of Russian cities in general, it is not particularly nice to experience it at the entrance.There was also an empty minibar in the room which didn't work very well. When we ordered beers from the reception after a very long and tiring day of walking around the city, we have been given a couple of lukewarm bottles from a cabinet in the corridor and minibar didn't do much to cool them even after an hour. Also the building's lift didn't work on the morning of our departure so we had to carry our luggage four floors down. And finally, the hotel offers the guests free tea, coffee, water and biscuits in the breakfast room all day long. It's a nice touch but this service did not seem to be maintained very well. Biscuits were far from being fresh and tasted quite bad. When we wanted to get a couple of glasses of water from the fountain before going to bed, two nights in a row there was no glass.

Final verdict: You can count on the safety, cleanliness, basic services and location of Herzen House but must not expect more than that - which is quite OK in St. Petersburg where hotels are rarely what they claim to be and presumably they are distributed stars in exchange for personal friends one makes in bureaucracy.

Room Tip: we stayed in a superior room (upgraded free of charge) looking at the street, which was spacious and comfortable. It was definitely worth the price.
  • Stayed: February 2014, travelled as a couple
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6  Thank dialectichulk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

I come to St.Petersburg mostly every month and always stay at Herzen House. Since I discovered this hotel in 2009 I've fallen in love. City center location,atmosphere,clean rooms, customer oriented staff.

This hotel is perfectly managed by Natalia who is the general manager of the hotel; she is indeed so responsible, smart. efficient,keeps in touch whenever you need and built such a nice team.
In my opinion Herzen House is comparable to the luxury hotels especially because of people. I'll come back soon!

Room Tip: They have discounts in the restaurants; discount cards are available at the Reception/ My favorite rooms are Superior - spaceful and comfortable with min-bar, bathrobe and slippers in the room.
  • Stayed: September 2013, travelled on business
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2  Thank DeRoMil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

This end of St Petersburg seems to be quite pricey for hotels, but this is a very good alternative to some of the more expensive options.

The hotel is on the 4th floor of the building but don't let that put you off. There is a lift and when you get there you are greeted by friendly and helpful staff. The 'superior' room I was in was clean and comfortable with free WiFi and was quite spacious.

There is a 'common room' where tea and coffee are available all day and where breakfast is served too. No bar but there is one downstairs right next door.

Good value if you want to stay near the Hermitage, 5 minutes walk to Admirateiskaya metro station and, although hotel facilities were basic, it had all you needed.

  • Stayed: October 2013, travelled on business
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Thank cibo-irl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

Good hotel for reasonable price. Good location, just a few minutes from Nevsky prospect.
Normal breakfast with hot dishes.
Hotel is very small and comfortable. I recommend this hotel for short stay during business trip.

  • Stayed: November 2013
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Thank Igor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Simple but nice hotel, in a perfect location, only 5 min walk to the Hermitage and the main attractions. The rooms are clean and comfortable. Nice breakfast. Very helpful english speaking staff. Very good value for money.

  • Stayed: October 2013, travelled as a couple
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Thank ellidGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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