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“Outstanding customer service !” 4 of 5 bubbles
Review of Nevskiy Express Hotel

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Nevskiy Express Hotel
Ranked #136 of 330 Hotels in St. Petersburg
Certificate of Excellence
Charlottesville, Virginia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Outstanding customer service !”
4 of 5 bubbles Reviewed 18 May 2014

We arrived at the Nevsky Express after some twenty hours in the air and on the road. It was easy to find and very convenient to both the Metro and Railroad station. The room was small,but clean and you couldn't beat the price !

I had simply oustanding customer service from Katerine after a long, wet day! she really went the extra mile to help us out. Roxanne was also very helpful. We were able to leave our luggage there after we checked out as well.The breakfast was fine as well.

My only complaint was that at time the lobby was a tad loud in the middle of the night, otherwise no complaints. Thanks ever so much

Room Tip: Try to get one off the main floor where the reception is ,and facing towards the courtyard.
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jagdpanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Vlaardingen, The Netherlands
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

I can only say that it is the best hotel of this priceclass. Location is great, rooms are clean and staff is friendly. The entrance is a bit strange but well.. for a city trip where you use the hotel for sleeping only it was for me the best option

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SadikD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

I had some doubts about staying here after I booked due to some comments about the entrance being in a back alley. I can confirm that my stay here was fine. The entrance to the hotel is in a courtyard that acts as a small car park presumably for the neighbouring Park Inn. The hotel itself is very close the Moscovsky Train Station and asscociated metro stations. There is a massive shopping mall just beyond the train station and the main part of Nevsky Prospekt is also close by. When accessing this hotel, look for the Park Inn, just beyond there is a Nevsky Hotel sign on the street and you go through a small archway next to a security guard's booth and barrier. When you head through to the courtyard, you'll see the door for the Nevsky, ring the buzzer and head up two flights of stairs. The hotel itself is quite small. Rooms are quite basically furnished but comfortable. The main street ouside it slightly noisy with traffic and it may cause some people difficulties with sleeping but I am a light sleeper and didn't have a problem. The windows have double glazing. The hot water in the shower was a bit tempremental though. Breakfast was substantial. There was a 190 roubles charge for visa registration. Main annoyance was the thin walls between the rooms, I heard a couple next door talking into the small hours on two nights.

  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ediski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulZoo, Deputy Director of the Nevsky Hotels Group at Nevskiy Express Hotel, responded to this review, 11 November 2013
Dear Guest,
Thank you for your review. Your comments are very important to us and we appreciate your feedback. We wish you all the best and shall be looking forward to welcoming you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bkk
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 31 October 2013 via mobile

Very Terrible hotel, no hotel standard at al l!!
1) Hotel is an old building & old room.
2) Hotel entrance is not located on a main street, need to walk to the end of a Park Inn hotel parking / backyard, then you will found an entrance, very dark at night time.

3) A hotel reception is located on 2nd floor, no lift to access, only stairs.
Hotel rooms locate from the 2nd - 4th floor.

4) hotel receptions are quit helpful, able to communicate in English.
However, I found one girl is unable to speak English & not really care the guess.

5) room is not ready :
- a room door is no noise shield,
very noisy from a busy street, reception, next room
- dusty room on the 1st night, not cleaning room
- old hot water pipe = yellow water color & got pipe (iron) slag

6) not worthy price = expensive compared to Park Inn Hotel

Pros:
1) short walk to a train station, a shopping centre (named Garerie)
2) Typical easy continental breakfast

Stayed September 2556, travelled with friends
Helpful?
Thank bkk2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia, Bulgaria
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 April 2013

This is a small hotel that really exceeded out expectations. Room was tidy, strong buffet breakfast and pretty good location - a man has close metro, bus and train stations. The staff was very kind and welcome. I was happy with their excellent English. Very good proportion of price and quality of service. I stayed there in a standard room in April 2013.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Velin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulZoo, Deputy Director of the Nevsky Hotels Group at Nevskiy Express Hotel, responded to this review, 29 April 2013
Dear Guest,
Thank you for sharing. Your comments are very important to us and we are happy that you have enjoyed your stay. We wish you all the best and shall be looking forward to welcoming you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 5 April 2013

My parents came to spend their second honeymoon at Nevsky Express, I personally made the reservation after reading so many good reviews and, it proved to be a good decision. Rooms carried all state of the art equipment and were decorated tastefully. My mom was very much impressed with friendly and polite nature of the staff. Food was good and they had everything, what they needed there. It was all more than my expectation too.

  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulZoo, Deputy Director of the Nevsky Hotels Group at Nevskiy Express Hotel, responded to this review, 8 April 2013
Dear Guest,
Thank you for sharing. We are happy that your parents have enjoyed their stay with us.
We wish you all the best and shall be looking forward to welcoming you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zoersel, Belgium
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 3 April 2013

I was very enthousiast about this hotel and came at least 2 time in a year for 3 till 5 days.
Now something has changed: the main entrance at the Nevski Prospekt still exist and the indications also, but you will go nowhere: they sold a big part of the hotel to somebody else.
I needed to ask to another hotel where the entrance could be: it's in a backyard in the ulitsa Goncharnya and you need to use the entrance of the parking of the Park Inn hotel and walk till the end of this parking: it can be dark, many cars are parked everywhere and in the winter it can be difficult to walk due to ice and snow, which is not cleaned. When you find the small door, you need to ring with a code and wait to the answer: you need to use stairs, but the first indication of the hotel is wrong: there is no hotel (!) and you need to go a level higher.
The number of rooms is now very limited and the desk of the reception is in the middle of the corridor: if someone call, or ring on the bell, you will hear it. Before, the reception was in a separate corner and nobody could hear anything of the usual activities... and not usual, like the doorbell!
But the staff is still excellent and the breakfast consistent: it didn't change anytime, but everything what you need is available.
The biggest problem that I have is that nobody (travel agency or hotel) warned me about the change of entrance and the place of the reception in the middle of the corridor where the sleeping rooms are.

  • Stayed March 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank focus1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulZoo, Deputy Director of the Nevsky Hotels Group at Nevskiy Express Hotel, responded to this review, 8 April 2013
Dear Guest,
Thank you for your review. Your patronage is very important to us and we are really sorry that you have not been notified about the changes that have taken place at our hotel. It happened in December 2012 and we immediately notified all our agents about the change of entrance address and number of rooms. This information is properly displayed on our website and in booking confirmations our guests receive too. Notwithstanding the change of our entrance address we have the same friendly personnel and offer the same guest oriented service, and we hope you will continue to be our frequent guest. We wish you all the best and shall be looking forward to welcoming you again.
With kind regards,
Julia Zueva
Deputy Director
Nevsky Hotels Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nevskiy Express Hotel

Property: Nevskiy Express Hotel
Address: Nevskiy Ave., 91 | Entrance through Goncharnaya St., 6, St. Petersburg 191036, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Airport Transportation
Hotel Style:
#32 Business Hotel in St. Petersburg
#67 Romantic Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Nevskiy Express Hotel 3*
Number of rooms: 16
Official Description (provided by the hotel):
The hotel offers 16 comfortable rooms, located on three floors of the hotel. You can choose between standard rooms with a double king-size bed and luxury apartments of improved design with Jacuzzi. All rooms are well furnished, have a private toilet room with all amenities, hair dryer, LCD TV, free Internet access via WI-FI, individual safe. ... more   less 
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Also Known As:
Nevsky Express Hotel St. Petersburg
Nevsky Express St Petersburg

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