Was scheduled to check-in on non-peak weekday (Tuesday), emailed hotel in advance to request for non-smoking room with 1 big bed.
I also highlighted to them that I am Accor Platinum member, please guarantee non-smoking room, receptionist replied no problem.
Upon arrival at hotel, I realized my original room (written on welcome drink card) was given away! I was instead given a very poor room that stank heavily in smoke.
I asked for change of room but receptionist said "sorry no", in the end I had to BEG her for a spray, which she said is only a ONE-TIME gesture.
Apparently, this hotel does not give a care if you are Accor Platinum member. I AM NOT EVEN ASKING FOR FREE AMENITIES, JUST GUARANTEE ME A NON-SMOKING ROOM! This is a basic guest right! Let alone a privileged guest!
I developed a very severe cough, and mild asthma attack in the middle of the night, and had to struggle to let in freezing winter air to save myself.
I literally crawled to the bar to get hot water to sooth my throat, but the bar lady GLARED at me, saying it is 12:05am, TOO BAD BAR IS CLOSED!
Luckily I met another staff member nearby who saw the commotion, and gave me water out of pity.
I thought that Ibis is a renowned hotel brand, and I can depend on it in a foreign land. No I was wrong, almost died. NEVER AGAIN!
- Official Description (provided by the hotel):
- Ibis St Petersburg Centre Hotel is a 3 star hotel offering 221 comfortable rooms. Located in the centre of St Petersburg, it is close to Nevsky Prospekt (the main shopping avenue of the city) and only 500 metres from Moscow railway station. The hotel also features the Sud et Cie restaurant with a capacity of 120, a bar with space for 50 guests, 4 conference rooms and enclosed undercover parking offering 21 car spaces. ... more less
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- Also Known As:
- Ibis St Petersburg