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“Good value with Ibid standard”

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Ibis St. Petersburg Centre Hotel
Ranked #63 of 336 Hotels in St. Petersburg
Kiev, Ukraine
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good value with Ibid standard”
Reviewed 28 January 2014 via mobile

I am staying in Ibid for the last 3 years on business trips 1-3 days. I like it, because: location is excellent, rooms are clean with all you need to sleep over, service is excellent, breakfast is simple and good for Ibid hotel, price is very good for St.Petersburg. St.Petersburg is the city with a lot if nice things and 24 hours a day life. If you need hotel to sleep and take of in the morning Ibis is for you. To eat I advice to choose one of hundreds restraunts in 5-20 minute walk. P.S. Beds are rather hard for some guests

Stayed January 2014, travelled on business
Helpful?
1 Thank Vasiliy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 14 February 2014
Dear Vasiliy,

Thank you for taking the time to tell about your experience at the Ibis Saint Petersburg Centre. I am glad that you choose ibis hotels for your accommodation, its true that all ibis hotels provide services of the same level all over the world.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We will be glad to welcome you again in ibis Saint-Petersburg Centre in the nearest future.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,193 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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London
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 January 2014

The Ibis St Petersburg is about 10-15 minutes walk from the main station along a main road with lots of shops and food outlets. It is about 5-10 minutes walk from the nearest metro station and so is convenient for sight-seeing. The area feels safe at night, and we had no concerns about coming back late in the evening.

The check-in service was very slow – as we arrived, 2 large groups also arrived and so we waited over 45 minutes to check in.

The room was large enough, of a good standard, and was clean with a decent size bathroom.

We ate in the restaurant for one meal, and the food was ok – nothing amazing, and quite expensive, but certainly easier to order than in most of the restaurants around St Petersburg! The restaurant was full of tour groups and so the service was a bit slow, but with large parties that is to be expected.

Overall, this is a safe, convenient choice in St Petersburg.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richardwkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 14 February 2014
Dear Mr Wkirk,

Thank you for your detailed comments.
We are sorry to hear that your experience on check-in desk did not meet the expectations of the fast one and I would like to express my sincere apologies for that.
You are right to mention that its the group check-in takes a lot of time of the reception staff and in the restaurant you faced the same issue.
I really hope that this case didn`t infuence negatively on your overall stay in ibis Saint-Petersburg Centre and you wil choose our hotel during your next visit to Saint-Petersburg.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hk
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 January 2014

Ibis St Petersburg centre is only 3-5 minutes walking distance from Ploshad Vosstania Metro Station. Quite convinence. There are big shopping malls nearby. For going to Winter Palace or St peter & paul fortress just take few metro stations. The room is clean and tidy. There is free wifi for the whole hotel.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank ABC096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, Directeur général at Ibis St. Petersburg Centre Hotel, responded to this review, 20 January 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the ibis St Petersburg Centre. It is always a pleasure to receive positive feedback.

We have indeed a very good location in the city centre and our guest can enjoy to visit main attractions very easily.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 December 2013

Good Location and walking distance from the train if you have trolley luggage
The hotel is conveniently located close to the Moskovsky railway station (if you come from moscow by train) and in walking distance from Nevsky prospekt where the majority of places of interest is located.
Price is pretty reasonable for the city The standard room we had was very tiny though.and everything is squeezed in.
However there is so much to do in St Petersburg including restaurants and night clubs that there is hardly time to sleep anyway, but the beds are good if you have to.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tigertraveller65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, Directeur général at Ibis St. Petersburg Centre Hotel, responded to this review, 20 January 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the ibis St Petersburg Centre. It is always a pleasure to receive positive feedback.

I will share your comments with our team.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 December 2013 via mobile

Awesome breakfast buffet. Awesome service. Not much of a view from the rooms, but then again I didn't come to St Petersburg to sit in a room. The rooms was very nice and clean. The location is very good and central. All the must have shops are well in walking distance.
Thanx for the wonderful stay.

Stayed December 2013, travelled as a couple
Helpful?
3 Thank Heinrich K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, Directeur général at Ibis St. Petersburg Centre Hotel, responded to this review, 20 January 2014
Google Translation
Madame/ Monsieur,

Nous vous remercions pour vos commentaires suite à votre séjour à ibis St Petersburg Centre.


C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.

Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 December 2013

Was scheduled to check-in on non-peak weekday (Tuesday), emailed hotel in advance to request for non-smoking room with 1 big bed.

I also highlighted to them that I am Accor Platinum member, please guarantee non-smoking room, receptionist replied no problem.

Upon arrival at hotel, I realized my original room (written on welcome drink card) was given away! I was instead given a very poor room that stank heavily in smoke.

I asked for change of room but receptionist said "sorry no", in the end I had to BEG her for a spray, which she said is only a ONE-TIME gesture.

Apparently, this hotel does not give a care if you are Accor Platinum member. I AM NOT EVEN ASKING FOR FREE AMENITIES, JUST GUARANTEE ME A NON-SMOKING ROOM! This is a basic guest right! Let alone a privileged guest!

I developed a very severe cough, and mild asthma attack in the middle of the night, and had to struggle to let in freezing winter air to save myself.

I literally crawled to the bar to get hot water to sooth my throat, but the bar lady GLARED at me, saying it is 12:05am, TOO BAD BAR IS CLOSED!

Luckily I met another staff member nearby who saw the commotion, and gave me water out of pity.

I thought that Ibis is a renowned hotel brand, and I can depend on it in a foreign land. No I was wrong, almost died. NEVER AGAIN!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank newzl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, Directeur général at Ibis St. Petersburg Centre Hotel, responded to this review, 20 January 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the ibis St Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis St. Petersburg Centre Hotel

Property: Ibis St. Petersburg Centre Hotel
Address: Ligovskiy Ave., 54, St. Petersburg 191040, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#49 Family Hotel in St. Petersburg
#74 Business Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis St. Petersburg Centre Hotel 3*
Number of rooms: 221
Official Description (provided by the hotel):
Ibis St Petersburg Centre Hotel is a 3 star hotel offering 221 comfortable rooms. Located in the centre of St Petersburg, it is close to Nevsky Prospekt (the main shopping avenue of the city) and only 500 metres from Moscow railway station. The hotel also features the Sud et Cie restaurant with a capacity of 120, a bar with space for 50 guests, 4 conference rooms and enclosed undercover parking offering 21 car spaces. ... more   less 
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Also Known As:
Ibis St Petersburg

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