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“Good accommodation”

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Ibis St. Petersburg Centre Hotel
Ranked #62 of 349 Hotels in St. Petersburg
Hong Kong
Level 6 Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good accommodation”
Reviewed 30 April 2014

Stayed for 4 nights. Can’t flaw the location, close to train station and underground, a large shopping mall with supermarket, lots of shops, and lots of restaurants in the vicinity. Quiet at night, room size is on the small side with a clean bathroom. One major positive is there is an ATM machine right inside the hotel where you can get cash safely. Check in however take ages… approximately 10-15 minutes for every guest…

It was April in St Petersburg, the hotel has a pre-set room temperature of hot air as it was still cold outside, however, I do not prefer hot stuffy air and requested to have a bit of air-condition control which the first receptionist told me cannot be done. I tried to get used to it but eventually have to phone the receptionist again, this time, the helpful receptionist did told me the same story but arrange to have the technician come up to my room and see what can be done to help me. And the technician did a great job of perhaps just shutting down the heater in my room and I feel instantly relieve.

Customer service wise, I would say staff is very “business” like friendly. They don’t greet you good morning even if you look at them when passing by every morning, no big deal but feel a bit strange but maybe that is their practice. But as I mentioned they would try to help if you ask them.

St Petersburg is a great and beautiful city. I do recommend this hotel for its money for value and its convenient location.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tachyon083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 5 May 2014
Dear Guest,

Thank you for taking the time to tell us about your experience at the Ibis Saint-Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with greetings of the guests.

We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
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English first
Montreal, Canada
2 reviews
Reviewed 13 March 2014

Everything was up to the usual ibis standards so no complaints, other than the fact that the bed was too hard! I woke up in pain every night i slept there. I asked the hotel staff for another room / bed and was told that all of the beds are the same. This is not the standard ibis bed.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank waveflux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 19 March 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Saint-Petersburg Centre.
I am sorry that not all aspects of your stay met your expectations; please allow me to express my sincerest apologies. The hotels of the Ibis brand worldwide are unified hotel product of the 3 star category, with single standards in room equipment, interiors and set of services. Concerning the bad I would like to clarify, that dew to new standards of ibis hotels all over the world bads should be changed, we will perform new bads in the nearest future. Now we are glad to offer new ibis bad in our suite category.
At Ibis we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. I would like to assure you that we will take all the appropriate measures to prevent this kind of inconveniences for our guests in the future.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, India
Level 4 Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 February 2014

Typical Ibis - small rooms, but nice services. Was impressed with the staff in the hotel. Staff at the reception as well as the tourist desks were excellent and very helpful. Internet is good. The hotel is very close to a nice shopping mall as well as lot of good restaurants are walking distance. A metro with multiple line connections is close as well which means the hotel can be good options for tourists who prefer to use Metro to explore the city. The travel from Airport to hotel is not too bad. A change of bus and you can land right in front of Ibis. In all - good options if you want to spend wisely on hotels and save to spending on your outings

Room Tip: Try for the rooms on the roadside
See more room tips
  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kaushal_mehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 14 February 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Saint Petersburg Centre. It is always a pleasure to receive a positive feedback.

I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kiev, Ukraine
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 January 2014 via mobile

I am staying in Ibid for the last 3 years on business trips 1-3 days. I like it, because: location is excellent, rooms are clean with all you need to sleep over, service is excellent, breakfast is simple and good for Ibid hotel, price is very good for St.Petersburg. St.Petersburg is the city with a lot if nice things and 24 hours a day life. If you need hotel to sleep and take of in the morning Ibis is for you. To eat I advice to choose one of hundreds restraunts in 5-20 minute walk. P.S. Beds are rather hard for some guests

Stayed January 2014, travelled on business
Helpful?
1 Thank Vasiliy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 14 February 2014
Dear Vasiliy,

Thank you for taking the time to tell about your experience at the Ibis Saint Petersburg Centre. I am glad that you choose ibis hotels for your accommodation, its true that all ibis hotels provide services of the same level all over the world.
At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
We will be glad to welcome you again in ibis Saint-Petersburg Centre in the nearest future.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 January 2014

The Ibis St Petersburg is about 10-15 minutes walk from the main station along a main road with lots of shops and food outlets. It is about 5-10 minutes walk from the nearest metro station and so is convenient for sight-seeing. The area feels safe at night, and we had no concerns about coming back late in the evening.

The check-in service was very slow – as we arrived, 2 large groups also arrived and so we waited over 45 minutes to check in.

The room was large enough, of a good standard, and was clean with a decent size bathroom.

We ate in the restaurant for one meal, and the food was ok – nothing amazing, and quite expensive, but certainly easier to order than in most of the restaurants around St Petersburg! The restaurant was full of tour groups and so the service was a bit slow, but with large parties that is to be expected.

Overall, this is a safe, convenient choice in St Petersburg.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank richardwkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, General Manager at Ibis St. Petersburg Centre Hotel, responded to this review, 14 February 2014
Dear Mr Wkirk,

Thank you for your detailed comments.
We are sorry to hear that your experience on check-in desk did not meet the expectations of the fast one and I would like to express my sincere apologies for that.
You are right to mention that its the group check-in takes a lot of time of the reception staff and in the restaurant you faced the same issue.
I really hope that this case didn`t infuence negatively on your overall stay in ibis Saint-Petersburg Centre and you wil choose our hotel during your next visit to Saint-Petersburg.

General Manager ibis Saint-Petersburg Centre, Nicolas Torio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hk
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 January 2014

Ibis St Petersburg centre is only 3-5 minutes walking distance from Ploshad Vosstania Metro Station. Quite convinence. There are big shopping malls nearby. For going to Winter Palace or St peter & paul fortress just take few metro stations. The room is clean and tidy. There is free wifi for the whole hotel.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank ABC096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicolas_Torio, Directeur général at Ibis St. Petersburg Centre Hotel, responded to this review, 20 January 2014
Dear Guest,

We very much appreciate your comments regarding your stay at the ibis St Petersburg Centre. It is always a pleasure to receive positive feedback.

We have indeed a very good location in the city centre and our guest can enjoy to visit main attractions very easily.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis St. Petersburg Centre Hotel

Property: Ibis St. Petersburg Centre Hotel
Address: Ligovskiy Ave., 54, St. Petersburg 191040, Russia
Region: Russia > Northwestern District > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#49 Family Hotel in St. Petersburg
#74 Business Hotel in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis St. Petersburg Centre Hotel 3*
Number of rooms: 221
Official Description (provided by the hotel):
Ibis St Petersburg Centre Hotel is a 3 star hotel offering 221 comfortable rooms. Located in the centre of St Petersburg, it is close to Nevsky Prospekt (the main shopping avenue of the city) and only 500 metres from Moscow railway station. The hotel also features the Sud et Cie restaurant with a capacity of 120, a bar with space for 50 guests, 4 conference rooms and enclosed undercover parking offering 21 car spaces. ... more   less 
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Also Known As:
Ibis St Petersburg

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