- Conveniently located if you're travelling by train.
- Aspires to western standards but falls short on all but the cosmetics.
- Good value? If you're luckier than me, it's reasonable value for anyone used to staying in mid-range hotels in western Europe; if you have an experience similar to mine, it might leave you feeling resentful at being fleeced - paying over the odds for a good night's sleep and getting none.
The long story:
If you're travelling by train, Marins Park is very convenient. It's right opposite the railway station but nevertheless not easy to get to if you have a heavy suitcase. Unless you want to take your life in your hands and try to cross a busy dual carriageway, there are quite a few steps into and out of the underpass before you negotiate various kerbs and bus lanes to get to the front door. Once there, it's an easy 15-20 minute walk into the centre of town.
The hotel looks like (and probably aspires to be) a mid to high range place by western standards. The reception area certainly looks that way and you'll probably find someone who speaks at least some English (but not any other languages apart from Russian - I had to deploy my schoolgirl French to assist a guest in his simple request to telephone his wife from reception) and the breakfast buffet was just about on a par with what I'd expect from most western European hotels charging a similar price (c.£70 / 82 Euros / US$112 for a single room). There's also a travel office where the person behind the desk was exceptionally helpful. She deserves special praise for her skills, efficiency and patience. The security staff were also very pleasant and welcoming.
However, there are severe shortcomings in standards re. both facilities and service. The water went off during the evening (probably not the hotel's fault) so I went to bed hoping that by morning the problem would be resolved. At about 2am I was woken by a gushing sound and found that murky brown water was pouring from a previously unnoticed pipe protruding from the bathroom wall. The force was such that I couldn't enter the bathroom to stop it, even if I'd known how to do so. I telephoned reception and they sent a chambermaid up to stop the flow. Another telephone call later, by the time she arrived the water had escaped the bathroom and was at least 5cm deep across the bedroom floor. I'm not sure what the chambermaid did but she somehow turned off the water and emerged soaking wet from the bathroom. She gesticulated a bit then sat down on my bed in her drenched state. She noticed my mobile 'phone which was charging on the bedside table, said "Ah, Samsung" and started playing with it. I subsequently found that she'd changed all the settings. I rang reception again to say that I needed to be transferred to another room and they told me that, although other rooms were free, they had not been cleaned since the departure of the last guest (presumably at noon the previous day) so could I please wait for an hour or so while they made one up. They suggested I sit in one of the "massage" chairs at the end of the corridor until my new room was ready.
Half an hour later I went along to my new room to find the chambermaid (now in dry clothes) fiddling around with the television controls so I returned to the end of the corridor to pace around the massage chair. About an hour later (by this time it was 4.30am) I was finally allowed to transfer my things to the new room and go to sleep, but not before some faffing around with keys so that I think I ended up with the chambermaid's master key to all the rooms on the floor.
When I checked out I asked whether there would be any compensation because of my experience and the receptionist said that she would check with her supervisor. The answer came back: no - I had already been given a 10% reduction at check-in but they could offer me a "VIP card" giving me a reduction on future bookings here and at their sister hotels in Nizhny Novgorod and Sochi. When I'd paid on arrival I hadn't realised the price I'd paid meant that I would have to take my chances on whether I'd have an acceptable room with everything in place for the chance of a good night's sleep.
Alas, I was too tired to argue.
- Official Description (provided by the hotel):
- It is located only in five steps from the railway station "Ekaterinburg passagirsky". Not everyone knows that our hotel has been renovated, and upgraded to include all the modern comforts and conveniences. Marins Park Hotel Ekaterinburg is in heart of our cities developed transport infrastructure (subway, bus, tram, taxi, city train - just 30 minutes to the airport "Koltsovo"). Our hotel is located near various monuments and architectural structures such as the Temple-on-blood, Kharitonovsky farmstead-park, recreation centre, Theatre for children, Concerto hall "Kosmos", Theatre of musical comedy, Philharmonic society, The History museum of Ekaterinburg, Museum of fine arts, Theatre of dolls, Chamber Theatre, Metenkov's photographic museum. In our hotel you can purchase book an excursion to the most memorable places in the city and area. It is the best method to become acquainted with the capital of the Urals! You only need your camera! The hotel offers 400 rooms of different categories for you (Economy, Comfort, Standard, Business, Luxury, and Deluxe), non smoking rooms and the family rooms. Pets are welcome. The best entertaining establishments of city are on the ground floor of the hotel. We have a few restaurants: "Coffee shop No.7", Japanese restaurant "Tanuki", cafe "Lepota" (European restaurant). You can conduct pleasant evenings in our VIP apartments "MonPlaisir". We have two special halls for presentations and conferences up to 50 persons. There are multimedia projectors, TV, DVD-players, computers, flip charts. It is possible to organize coffee-breaks, lunches, banquets, suppers and video-conferences. For private conversations with your partners we have a special business room. Hotel extras: air and railway cash desks, auto lease, free parking, currency exchange, ATM, a safe. Special services for our guests: free laundry, sewing alterations and safe are free. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Marins Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.