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“this hotel needs a re furb”

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Sheraton Dammam Hotel & Convention Centre
Ranked #3 of 28 Hotels in Dammam
Certificate of Excellence
Reviewed 23 December 2013

This hotel is quite tatty for the Sheraton brand
there were ripped seats in the breakfast restaurant not what I would expect from the price I paid
I was here for 3 nights for a conference the food was almost exactly the same for the duration of my stay.
one redeeming factor was the friendliness of the staff.
should not have to pay for Wifi in this day and age

  • Stayed: December 2013, travelled on business
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1  Thank russellh731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Dammam, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 24 December 2013

Dear Mr. Russel,

Thank you for taking the time to review our hotel.

I got to know with great concern about the unpleasant experience that you have encountered during your last stay at Sheraton Dammam Hotel & Towers, Mr. Russell, in full agreement of what you have mentioned in your comments but I can assure you that this is uncommon & unusual. I have passed your comments to the management and I would like to assure you that our main focus is to provide our guests with quality guest experience.

Meanwhile I would like to thank you and looking forward to seeing you once again at Sheraton Dammam Hotel & towers.

Yours sincerely

Management
Sheraton Dammam Hotel & Towers

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Write a ReviewReviews (279)
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135 - 141 of 279 reviews

Reviewed 13 December 2013

I stayed in the hotel in conjunction with a conference at the hotel, which was really convenient since the conference center is door to door to the hotel. The rooms are well equipped with quite many English TV channels. Internet speed was ok, but I only got one device included in my room rate. We tried the Asian restaurant located at the roof top. They serve Chinese and Japanese Teppanyaki. I recommend it. The breakfast had a standard offering. We used the hotels taxi service which worked out very well. There are some restaurant and a mall nearby.

  • Stayed: December 2013, travelled on business
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2  Thank johan6688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Dammam, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 15 December 2013

Dear Mr. Johan6688,

Thank you for your recent feedback posted on Trip Advisor.

We are delighted to know that you have enjoyed our facilities and services, especially our Asahi Pan-Asian restaurant which serves Chinese and Japanese delicacies. We always strive to get the best for our guests, recently we had hired a new Japanese Chef at Asahi who is famous for his culinary skills.

I hope your pleasant experience will encourage you to stay with us again.

Yours sincerely

Management
Sheraton Dammam Hotel & Towers

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Reviewed 17 November 2013

Good size room, clean and comfortable bedding. Breakfast buffet was Lebanese in theme and reasonable in diversity. Location is central and close to important highways specially to the airport. Many restaurants and close mall are nearby. Only criticism was having to buy wifi service for about 25 dollars per device per day, simply felt that the hotel is acting cheap since the night costs 250 dollars!!!

  • Stayed: October 2013
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Thank Khalid N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad M, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 19 November 2013

Dear Valued Guest,

Thank you for staying with Sheraton Dammam Hotel & Towers.

We appreciate the time that you took to write a review for our property, and we sincerely value your feedback. We are pleased to know that you enjoyed our spacious rooms, and the variety of our outlets, especially our Fayrouz Restaurant. On your next visit, we recommend you try our signature Asahi Pan Asian Restaurant, which serves the finest in Japanese, Chinese, and Thai cuisine, while providing its guests with stunning panoramic views of the Arabian Gulf.

Meanwhile, we have taken your notes regarding internet connectivity into consideration, and will review our current configuration to provide our guests with the most suitable connection and options.

Thank you once again for choosing Sheraton Dammam Hotel & Towers.

Best regards,

Ahmad Mustafa
Marketing Manager
Sheraton Dammam Hotel & Towers

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Reviewed 12 November 2013 via mobile

As a female on business in KSA I've found it really hard to find reviews on hotels that give a female perspective on facilities so here goes .... This is a good option for the business traveller, the staff are friendly and can easily organise a driver for you to take you to meetings , out for dinner etc. As with everywhere else in KSA you still have to wear your abaya in all public places. There is a rather soulless Italian restaurant in the hotel but what it lacks in atmosphere it makes up for in food - very good.

Bedroom is a good size although could do with a bit if updating. Frustratingly my view is of the large and inviting outdoor swimming pool however being a woman you are not allowed to use it. On the upside there is a woman only spa which has a small pool and good steam and sauna rooms. At the end of a busy, tiring day this was a calm little oasis where you can ditch the abaya and unwind.

Stayed: November 2013, travelled on business
4  Thank jetqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad M, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 16 November 2013

Dear Valued Guest,

Thank you for choosing Sheraton Dammam Hotel & Towers.

We are pleased that you enjoyed your stay with us, and we are happy that we were able to serve you. We apologize for your not being able to swim in our outdoor pool, but are happy that you were able to enjoy the pool in our Ladies Spa. Our goal is to ensure that you have a comfortable stay, and it is great to know that you found a place to unwind while staying with us.

We have taken your notes regarding the atmosphere at our Da Vinci Italian Restaurant into consideration, though we are pleased that you enjoyed the food. If you are back in Dammam in December (4th-13th), stop by again to enjoy our Go Italia @ Da Vinci promotion, where you will be able to experience the finest of traditional Italian dishes made by the hands of Executive Chef Michele Griglio - who will be joining us for this special occasion from St. Regis Florence.

We thank you once again for staying with us, and hope to welcome you back again soon.

Best regards,

Ahmad Mustafa
Marketing Manager
Sheraton Dammam Hotel & Towers

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Reviewed 31 October 2013

good one hotel on the world

luxury style and renew furniture
i like theme style and colors of furnuture
i like this hotel

and best one in dammam

good one hotel on the world

luxury style and renew furniture
i like theme style and colors of furnuture
i like this hotel

and best one in dammam

Room Tip: highest floor better of the sea front
See more room tips
  • Stayed: November 2012, travelled as a couple
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Thank mubarak d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad M, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 16 November 2013

Dear Valued Guest,

Thank you for choosing Sheraton Dammam Hotel & Towers.

We are pleased that you enjoyed your stay with us, and thank you for all of your positive remarks. We hope to welcome you back again soon, and would be delighted if you could attend our Go Italia @ Da Vinici promotion from December 4th-13th. During this special event, our Da Vinci Italian Restaurant will host Executive Chef Michele Griglio from St. Regis Florence, who will be preparing the finest traditional Italian dishes that are sure to please you.

We thank you once again for choosing Sheraton Dammam, and we look forward to welcoming you back again soon.

Best regards,

Ahmad Mustafa
Marketing Manager
Sheraton Dammam Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2013 via mobile

I live near this hotel and use it often for its great food and their massive convention halls. Their meeting rooms are new and fully equipped, and their staff are always helpful. Their theme nights are good, especially the seafood night on Thursdays.

  • Stayed: September 2013
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Thank Littlejoejoe44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad M, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 12 November 2013

Dear Valued Guest,

Thank you for choosing Sheraton Dammam Hotel & Towers as your destination for all your important meetings and events.

With state of the art meeting rooms, breakout rooms, and banquet and exhibition halls that can cater from 3 to 3000 guests, we are happy that we are able to satisfy all of your meeting requirements.

Additionally, we are happy that you were pleased with our services at our signature restaurants, viz. Fayrouz Lebanese Restaurant, Asahi Pan-Asian Restaurant, and our Da Vinci Italian Restaurant. In addition to our Seafood Night on Thursdays at Fayrouz, we urge you to come try our Al Bisteca (Italian Steak) Night at Da Vinci.

We thank you once again for your valuable comments, and we look forward to welcoming you back soon.

Best regards,

Ahmad Mustafa
Marketing Manager
Sheraton Dammam Hotel & Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2013 via mobile

This is my third review for this hotel, after my last stay I can say that the hotel managment tried their best to improve every aspect I had mentioned in my old reviews.
In a respond to my last review, the manager promised to make my next stay a memorable one, and he did.
Thank you.

  • Stayed: October 2013
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Thank MansourAldhlaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmad M, Manager at Sheraton Dammam Hotel & Convention Centre, responded to this reviewResponded 12 November 2013

Dear Valued Guest,

Thank you for choosing Sheraton Dammam Hotel & Towers during your visit to the Eastern Province of Saudi Arabia.

We are happy that you were pleased with your stay, and that we were able to meet your expectations by successfully addressing issues mentioned in your previous reviews. As we promise all of our guests, their feedback is extremely valuable to us, and we take every word into consideration in order to improve upon our services. Our goal is your satisfaction, and it serves us great joy when we are able to meet and exceed the needs of our guests.

Thank you once again for choosing Sheraton Dammam Hotel & Towers, and we look forward to welcoming you back once again.

Best regards,

Ahmad Mustafa
Marketing Manager
Sheraton Dammam Hotel & Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Dammam Hotel & Convention Centre

Address: 1st Street | P.O. Box 5397, Dammam 31422, Saudi Arabia
Region: Saudi Arabia > Eastern Province > Dammam
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Dammam
#3 Spa Hotel in Dammam
Price Range: £92 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dammam Hotel & Convention Centre 5*
Number of rooms: 285
Official Description (provided by the hotel):
A five-star deluxe hotel in the eastern province of Saudi Arabia, Sheraton Dammam Hotel & Convention Centre is strategically located in the heart of Dammam's business district, and only minutes away from malls and other shopping facilities. It is also the closest hotel to King Fahad International Airport. Our highly trained staff will welcome you and make your stay truly memorable at the Sheraton Dammam Hotel & Convention Centre. ... more   less 
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Also Known As:
Sheraton Dammam Hotel And Towers
Dammam Sheraton

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