This hotel got a very nice location, very near to Al Haram Al Madani, my room was nice and big, however it was never cleaned during my 3 nights stay, it seems that you must ask to clean it, otherwise they will just leave it as it is !
The breakfast buffet is not as rich as it should be for such hotel.
Some staff there are far from being professional, I once asked for lunch (delivered to my room), when the lunch came it was something different than what I asked for, I tried to complain so the staff who was answering my phone call asked me to call in 5 minutes, I called, then called over and over again, and he never picked up !!! this was so unprofessional and non ethical act, it really reflects how the hotel's management attitude toward customers ... (like it or get lost).
I went to the reception and complained, and i asked to meet the manager, when i met him he apologized and promised to replace my food, of course I didn't accept that as I never wanted to eat again at that place, I spent more than 40 minutes of stress for this, for this treatment alone I dropped my rating for this hotel from Very good to average.
In the future I may still go back to that hotel, but I will surely try to avoid asking for any services from the hotel staff.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, TripOnline SA, Hotels.com, Ebookers and Evoline ltd so you can book your Al Madinah Harmony Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Al Madinah Harmony Hotel Medina