We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“shocked,but later pleased”
Review of Shaza Al Madina

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Shaza Al Madina
Ranked #8 of 138 Hotels in Medina
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“shocked,but later pleased”
Reviewed 14 January 2014

my impression about this particular hotel was totally negative because of what i read about them before checking,unfortunately everything was correct the receptionist we meet on our first day while checking in was very unfriendly,i dont think he has never been to any course or to school to learn how to relate with a customers or visitor but fortunately for me the next day i went down to the reception to see if he can be a bit friendly then i meet this God sent receptionist called HAZEEM,oh my GOd hazeem make our stay home away from home and i later meet the general manager who he had studied and lived in england before he was extremely friendly and helpful too.i dont want to speak much but i will adive anyone going to this hotel to ask after Hazeem and you will never regret your stay.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asiwaju13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, 6 February 2014
Dear Asiwaju13,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Your comment about the reception has been followed up with the concerned department and we are glad to know that hazem has served you in satisfactory manner.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

862 reviews from our community

Traveller rating
    506
    195
    81
    30
    50
See reviews for
478
118
49
52
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Indonesian first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 January 2014

The hotel location excellent just few yards away from Haram, Front side exit leads to main entrance of Masjid Al Nabawi and back side entrance is good for ladies because it is very close to ladies entrance of Masjid Al Nabawi. Though it was quite busy but within short time we were checked in. Staff at the counter was very helpful and supportive (frankly speaking I was not expecting that at all). At the check in time we were given 2 separate rooms but on our request , next day we were provided 2 interconnected rooms. Rooms were quite clean and well maintained, bathrooms were also clean and not that small. Wifi was available in rooms.
Buffet breakfast was fantastic, always there were many type of cuisines to choose from and with live cooking stations. Staff at restaurant was also very helpful even in those busy times and we never had to wait for the tables.
There are many restaurants including fast food chains around this hotel. You can find almost all type of shops around this hotel, gold shop, readymade clothes, gift shops, books , perfumes and etc.
Over all we had great experience going MADINA ( The City of my beloved Prophet Muhammad PBUH) & Staying in this hotel. In shaa Allah I will stay in the same hotel on next visit.

Room Tip: Best please for familes with small chidren & good value for the money spent.
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aamir H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, 6 February 2014
Dear Shaikhoo,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manama, Bahrain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

The hotel has a good location, but the service has deteriorated since we stayed there two years ago. The carpet in the room was dirty and full of big dark spots. The pillows were really bad and we ended up with stiff necks and did without them at the end. The food that came with roomservice was not up to the standard. It was obvious that there was a shortage in staff attending to the many guests. We would think twice about staying there again.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Munira A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review, 4 May 2014
Dear Munira A,

Greetings from Shaza Al Madina Hotel

We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services. Please note that we have carefully read your comments and are immediately attending to its rectification so that it does not occur again.

Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future.

Warm regards

Brahim Robio
General Manager
Shaza Al Madina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 January 2014

(+) very nice hotel and excellent location, right on the doorstep of the haram. Hotel is very clean.
breakfast was excellent. Beds are very comfortable. very nice designed rooms. staff are hospitable. i would stay here again.
(-) when the hotel is fully booked, service can be a problem as well as the water in the hotel being cold and having very low pressure in the shower. either then that, my stay was excellent.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jameel88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, 6 February 2014
Dear Jameel88,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

your comments with regards to service and water have been followed up with the concerned departments.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 January 2014

Great Location, right on the door step of the Haram Madina Mosque. Nice decor, good standard room and adequate facilities. Very nice Breakfast. Staffs were responsive. Delivered Arabic newspaper in the morning, Wifi was available to connect two devices.Bit expensive .

Room Tip: family suite with 2 double rooms and separate sitting room , Excellent !!
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaveedTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, Director of Operations at Shaza Al Madina, responded to this review, 6 February 2014
Dear naveedtravel,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your review, and are glad that we could contribute to
making your trip to the hotel a great experience.

Personalized service is of great importance to Shaza, and we invest heavily into training
to ensure every guest feels special.

Thank you once again for your thoughtful feedback.
With Sincere Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014 via mobile

Hi I was amazed by the service I received from Chef Osman and Chef Vergel as well as the breakfast staff namely Fahmi and Mr Eid.

The only problems I encountered were that there was no pressure in the shower at all. I dont know if this was because I was on the top floor but it was not fixed throughout my stay. Further I didn't receive any complementary services like my previous times in the hotel such as a fruit basket or even a newspaper.
This has been the second time I stayed at Shaza this year.
Other than the above I loved my stay in Madina and the service at Shaza

Stayed December 2013, travelled with family
Helpful?
1 Thank Hassim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review, 7 June 2014
Dear Hassim

We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services.

Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future.

Kind regards,

Brahim Robio
General Manager
Shaza Al Madina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014 via mobile

Stayed for 3 nights (in room 906) with wife and 2 year old. Room was nice and spacious which was good for the little one. Bathroom was clean and spacious too. Hotel staff were pleasant and very accommodating in allowing late check out. One down side was the carpet, looked old and plenty of stains.

Stayed January 2014, travelled with friends
Helpful?
1 Thank akifb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShazaAlMadina, General Manager at Shaza Al Madina, responded to this review, 7 June 2014
Dear akifb

Greetings from Shaza Al Madina Hotel

We thank you for taking the time to give us your valuable feedback. It certainly encourages us to perform better and allows us to both reward and review our services.

Shaza Hotels consider it a distinct privilege to have had you as a guest. We would be honoured to welcome you again in the near future.


Warm regards

Brahim Robio
General Manager
Shaza Al Madina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Medina hotels
0.0 mi away
Madinah Hilton
Madinah Hilton
#1 of 138 in Medina
531 reviews
0.2 mi away
Anwar Al Madinah Movenpick Hotel
0.1 mi away
Dallah Taibah Hotel
Dallah Taibah Hotel
#6 of 138 in Medina
230 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Madinah Movenpick Hotel
Madinah Movenpick Hotel
#10 of 138 in Medina
562 reviews
0.1 mi away
Dar Al Taqwa Hotel - Madinah
0.5 mi away
Pullman Zamzam Madina
Pullman Zamzam Madina
#4 of 138 in Medina
206 reviews
Show Prices
Show Prices
Show Prices

Been to Shaza Al Madina? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shaza Al Madina

Property: Shaza Al Madina
Address: King Fahad Road | P.O. Box 25517, Postal Code 41476, Building No# 2943, Central Area, Medina, Saudi Arabia
Region: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#3 Family Hotel in Medina
#8 Luxury Hotel in Medina
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shaza Al Madina 5*
Number of rooms: 469
Official Description (provided by the hotel):
Shaza Al Madina is the only luxury hotel in the area with a contemporary Eastern design. The hotel sets incomparable levels of hospitality, elegance and state-of-the-art technology. Ideally located at the doorsteps of the Masjid Al Nabawy in Medina, only 150 M. The hotel enjoys a perfect location within the heart of the city and only a short 20 minutes (15 KM) drive from Prince Mohammad Bin Abdulaziz International Airport. Shaza Al Madina two dining options include an open show kitchen, which serves fusion cuisine. Shaza Al Madina’s intimate interiors are filled with mood lighting, created by international designer Morten Hansen of LWD Dubai, in association with calligrapher Mounir Al Sharaani, Egyptian lighting designer Randa Fahmy and with photographic installations by acclaimed Peter Sanders. The hotel’s walls were decorated by Soraya Sanders, famous for her traditional Arabic designs. Fresh and creative cuisine can be tasted at the Shalimar lounge. For a unique blend of North African, Persian and South-East Asian delights, guests are welcome to visit the airy Arabesque Restaurant. Rooms at the Shaza Al Madina are elegant and create the atmosphere of peacefulness. Shaza Al Madina is the ultimate hotel experience in the Middle East, a modern icon where exclusive Arabian luxury meets state of the art facilities. The hotel is designed to cater to every possible need and transport guests to a place of serenity and luxury, a unique haven for the modern traveller who expects only excellence in service and an exquisite ambiance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Agoda, Odigeo, TripOnline SA, Hotel.de and HotelQuickly so you can book your Shaza Al Madina reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shaza Al Madina Hotel Medina
Shaza Al Madina Al Madinah/Medina

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing