We arranged our trip to the haram with haj and umrah and we specifically inform them that we were looking for a hotel within walking distancebut unfortunately we were misguided by the tour operator . On arrival at 11.30 a.mwe wanted to attend the jummah salatbecause that was our only jummah in madena as our rooms was not ready we begged them for a place that the family can have a washed and a change of clothing we were directed to the female toilet in the lobby which was filthy and strong smell of urine when we mentioned to the receptionist we were then directed to the men toilet for the ladies to have a wash and changed which was imposible for them. I have to stop other man using the toilet while the ladies is having a changed for jummah. The male had to get dressed in the lobby infront of others people . When i asked to speak to the hotel manager he refused to speake to us. We finally attend jummah without a bath.. We were given one room around 5p.m but while were waiting for the rest of the group to have there allocated rooms we found our belonging is back in the lobby without telling us whem we inquired we were told that their is a flood in that room but apparently there was an arab man with his family waiting to be given a room and I believed our room was given to him. At 6p.m we were still waiting at the lobby to have the rest of the rooms which was still not ready we were told to wait in the the lobby and the receptionist would inform us when the rooms will be ready unfortunately the receptionist went off duty without informing his next on duty and we have to repeat our problems and finally we were given our rooms.The rooms was not cleaned properly , it was very dusty,and the mini bar was empty. I found the the checkin staff has a lot to learn and particularly how to respect visitors and i find it very hard to believe how they lies to people and facing the haram. I believe that the hotel cater more for the shia brothers and sisters. I would never set foot in this hotel again and hope that the management of this hotel that notice.
- Official Description (provided by the hotel):
- Welcome to the Holy City. Situated right next to Al Rowdha Al Sharifa, the Madinah Mövenpick Hotel has the largest, best equipped conference hall in the city, and is the ideal venue for meetings, banquets and private functions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Expedia, Ebookers, Hotels.com, Odigeo, Agoda, TripOnline SA, HotelQuickly and Cancelon so you can book your Madinah Movenpick Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Madinah Movenpick Hotel Al Madinah/Medina