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“Deteriorating Hilton facility in Madinah”
Review of Madinah Hilton

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Madinah Hilton
Ranked #1 of 141 Hotels in Medina
Certificate of Excellence
Riyadh, Saudi Arabia
Level 6 Contributor
114 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Deteriorating Hilton facility in Madinah”
Reviewed 26 April 2012

I am stayed at this hotel for the third time, the location is atbthe second row of he northern central Haram buildings. If you are looking for view to Haram, this os not your option.

Being a diamond member i got an upgrade to corner suite 1120, however its furniture is deteriorated and its carpet is really old compared to my stay bfore two years when i smelled the new carpet in all around.

The houskeeping of the hotel is really below any 5 stars hotel standards, the room service trolleys and trays were staying in the hall ways and corridoors for more than 12 hours without any collection and you would see the flies and mosquitos around the food remains, i complained to the front desk and to the houskeeping manager Mr. Mhaboob when i met him at the elevator but no action was taken later. I got really disappointed !

The in room dining menu is having wide variety and delicious dishes but quite slow service. Please note that there is no WI-FI coverage in the rooms only wired internet !

There is only one restaurant serving breakfast, lunch and dinner buffets, and no la carte service, the variety is good and the taste is good as well, but the staff is really poor and rude. No waiter was in the restaurant when i was their on thuresday 26 april at 1:20 pm, and they show up only at 1:45 pm and like if they just woke up from their beds and not ready to work, 
Even when i decided to leave i went to the restaurant cashier he didnt believe i am hotel's guest when i signed the bill, so he had to verify that in very rude way.
I got really annoyed by their behavior of being rude with guests from the restaurant cashier to their waiters, street food shops would behave better than the staff of this only restaurant.

I made my mind already, and i would never stay again in this hotel, and i would never recommend this hotel to my friends.

Room Tip: Corner rooms are larger ind sunny
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank desert_legend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 28 April 2012
Thank you very much for choosing to stay at Madinah Hilton and for taking the time to write to us.

Please allow me to extend our deepest apologies for the un-favourable service you have received and that does not reflect the excellent services Hilton is known for as you know being a diamond respected and valued member. We have relayed your comments to all Department Heads concerned who are taking corrective measures at the moment for such incidents not to repeat.

It was unfortunate and we are really apologizing for that I am sure you will give us another opportunity to demonstrate that our efforts are not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for inconvenience.

Saeed Ur Rahman
Director of Quality
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540 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
Vancouver, Canada
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 April 2012

Hotel is very close to Haram. Rooms were very clean and staff very friendly. Breakfast buffet was very nice with lots of variety. Awesome manager (Mohsin). Would stay here again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gadheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 26 April 2012
Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments. Your appreciation were conveyed to our awesome Manager Mohsen Gharib

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Saeed Ur Rahman
Director Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2012

my family and i always like once in two months go for umrah and we always stay in hilton because
it is a trustfull hotel and the service is appritiatable. It is also near haram and a good view of it too.
but not as spacious as makkah hilton. Nice menu for breakfast too.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pudiya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 26 April 2012
Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know. When you are planning next Visit please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Labuan Island, Malaysia
Level 6 Contributor
206 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 20 March 2012

My family and I stayed at this hotel on our recent umrah trip. We really like the location, the Haram is right in front of us once we stepped out of the main entrance. There's no Haram view from the room since the Taiba shopping centre is in between the hotel and Haram but it's near enough that you can still find a place in the masjid even if you leave your room once you hear the adzaan. The rooms are well equipped and the staff are courteous for Saudi standard. The F&B staff were very accommodating. We were given the freedom to have meals at both of the hotel restaurants and the buffet spread was a feast for a king! The creme caramel is the best we've ever had. The menu changes daily. I would certainly recommend this hotel to anybody visiting Madinah. This hotel lives up to Hilton standards!

Room Tip: All rooms will meet your requirement
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank june1970_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 24 March 2012
Thank you so much for writing about us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts. We are really thrilled with your great comments.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know. In Your next Visit please let us know we will have creme caramel ready prior to your arrival.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards

Saeed Ur Rahman
Director of Quality
Madinah Hilton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi
Level 4 Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 March 2012

Hilton Madinah is located in good place near to Haram. Rooms are not as spacious as Hilton Makkah. Rooms do not give Haram view at all as both sides facing side roads. Staff & Managers are courteous and helpful. Lobbies are very good. Restaurant and food quality is admirable. Overall it is recommended to stay.

Room Tip: It is advised not to choose Haram view rooms by paying extra charges as it gives a very far sighted...
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  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SZAZAHID
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 18 March 2012
Thank you so much for staying with us. We would also like to thank you for the great comments you gave for our team & their services. It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

We do have a spacious rooms on upper floors. In future please let us know and we will book a spacious room facing partial haram view. Our Most of the Suites are overlooking Haram View but the rooms are mostly having a partial haram view.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards
Saeed Ur Rahman
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi
Level 6 Contributor
137 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 March 2012

There is no comparison to the Madinah Hilton. Without a doubt the best hotel in Madinah, excellent service, good rooms and an unbeatable location. Proximity to several great eating spots makes this the most ideal hotel to stay in Madinah. The staff are very helpful and always ready to serve with a smile...a truly memorable stay and I would happily recommend this hotel to all!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NIA1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mirza72, Manager at Madinah Hilton, responded to this review, 11 March 2012
Dear Sir,

Thank you so much for writing to us. We would also like to thank you for the great comments you gave for our team & their services.

It means a lot to us and we really appreciate it when a guest takes the time to write about our team members efforts.

We're glad that you enjoyed your stay and if there's anything else we can do for you, please let us know.

Again, thank you for your kindness and generosity. We look forward to seeing you and your family members and friends time and again in Madinah Hilton.

Thank you & Best Regards
Saeed Ur Rahman
Director of Qulaity
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Madinah Hilton

Property: Madinah Hilton
Address: King Fahd Rd | Oppst Prophet Mosque, Medina 3936, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Luxury Hotel in Medina
#2 Family Hotel in Medina
#11 Best Value Hotel in Medina
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Madinah Hilton 5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Expedia, Southall Travel, Agoda, Odigeo, Ebookers, Hotels.com, Priceline, TripOnline SA, 5viajes2012 S.L., Evoline ltd, HotelQuickly and Cancelon so you can book your Madinah Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Madinah Hotel Medina
Medina Hilton
Madinah Hilton Al Madinah/Medina

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