I am stayed at this hotel for the third time, the location is atbthe second row of he northern central Haram buildings. If you are looking for view to Haram, this os not your option.
Being a diamond member i got an upgrade to corner suite 1120, however its furniture is deteriorated and its carpet is really old compared to my stay bfore two years when i smelled the new carpet in all around.
The houskeeping of the hotel is really below any 5 stars hotel standards, the room service trolleys and trays were staying in the hall ways and corridoors for more than 12 hours without any collection and you would see the flies and mosquitos around the food remains, i complained to the front desk and to the houskeeping manager Mr. Mhaboob when i met him at the elevator but no action was taken later. I got really disappointed !
The in room dining menu is having wide variety and delicious dishes but quite slow service. Please note that there is no WI-FI coverage in the rooms only wired internet !
There is only one restaurant serving breakfast, lunch and dinner buffets, and no la carte service, the variety is good and the taste is good as well, but the staff is really poor and rude. No waiter was in the restaurant when i was their on thuresday 26 april at 1:20 pm, and they show up only at 1:45 pm and like if they just woke up from their beds and not ready to work,
Even when i decided to leave i went to the restaurant cashier he didnt believe i am hotel's guest when i signed the bill, so he had to verify that in very rude way.
I got really annoyed by their behavior of being rude with guests from the restaurant cashier to their waiters, street food shops would behave better than the staff of this only restaurant.
I made my mind already, and i would never stay again in this hotel, and i would never recommend this hotel to my friends.
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- Also Known As:
- Hilton Madinah Hotel Medina
- Medina Hilton
- Madinah Hilton Al Madinah/Medina