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“Not impressed ” 3 of 5 bubbles
Review of Dar Al Hijra InterContinental Madinah

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Dar Al Hijra InterContinental Madinah
Ranked #13 of 134 Hotels in Medina
Mombasa, Kenya
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not impressed ”
3 of 5 bubbles Reviewed 27 July 2014 via mobile

As much as it holds a big name InterconTinental, maybe the only good thing in this hotel is the air conditioning lool. Room size is small, bathrooms are poor. Room service is wanting. The food selection isn't good at all. The only good thing is that it's not far from the holy mosque 4mins max.

Stayed July 2014
Helpful?
3 Thank NabeelElJabal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Dar Al Hijra InterContinental Madinah, responded to this review, 12 August 2014
Dear NabeelElJabal,

Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with our facilities and services I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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255 reviews from our community

Traveller rating
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    36
    23
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Indonesian first
  • Turkish first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 23 July 2014 via mobile

Hotel is a 4 min walk to the holy mosque in madinah however you need to cross a 4 lane street that has no proper crossing.
Excellent room service with very reasonable prices beats most restaurants in madinah.
Try to stay away from the rooms advertised as "haram view"ًas they also overlook a busy street and windows have poor insulation.

Stayed July 2014
Helpful?
2 Thank SaadAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Dar Al Hijra InterContinental Madinah, responded to this review, 8 August 2014
Dear SaadAli,

Thank you for choosing to stay with us and taking the time to write a review. We are delighted to know you took advantage of the room service and found it to be excellent. However, we regret letting you down on some aspects of your stay.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Medina hotels

Durban, South Africa
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

Upon arrival we were notified that one of our two rooms would not be made available to us due to over booking. Management rectified this by upgrading us to a beautiful, spacious family suite. Service was good, breakfast was delicious! Front desk was pleasant. Breakfast area was slightly cramped.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jamzimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M-Alsaadany, Sales Executive at Dar Al Hijra InterContinental Madinah, responded to this review, 12 November 2014
Dear Mr.Jamzimi,

Thank you for taking the time to write a review about your recent stay at Dar Al Hijra InterContinental Al Madinah It's pleasing to know you had an enjoyable stay and that you enjoyed the hotel facilities and services .Thank you for appreciating our "friendly and helpful" staff and the room upgrade that you received. We hope to have the pleasure of welcoming you back to the hotel, hopefully in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

We arrived at 11am to the hotel staying 3 nights and although the room wasn’t available we had to wait a little while, we waited paitently at the lobby which was very nice and cool. Being a IHG reward member the check-in went through smoothly and we got a nice good suite with our own kitchen etc.

We were 3 people and although I had to get the extra bed, I had no issues. The hotel distance to the Haram is 5-8 mins walk just going straight ahead which again was not bad at all.

We enjoyed breakfast for which the staffs were very attentive and good. Overall the hotel was good, staff members were excellent and helpful, service no problem whatsoever, I will definitely recommend this hotel and Inshallah will be staying here during next visit.
.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tabraizm_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M-Alsaadany, Sales Executive at Dar Al Hijra InterContinental Madinah, responded to this review, 12 November 2014
Dear Mr.Tabraism,

Thank you for taking the time to write a review about your recent stay at Dar Al Hijra InterContinental Al Madinah It's pleasing to know you had an enjoyable stay and that you enjoyed the hotel facilities and services .Thank you for appreciating our "friendly and helpful" staff and the room upgrade that you received. We hope to have the pleasure of welcoming you back to the hotel, hopefully in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 bubbles Reviewed 17 June 2014

This hotel is 2 or 3 star at best. The triple room was cramped with no space to even put down a prayer mat. The room was only serviced once in 5 days! I requested some toilet rolls and it took them over 10 hours to send someone up and he merely said that they had run out of toilet rolls! So he gave me a tissue box instead. What a farce.

The room was also dusty and the hotel only has 2 lifts. I was also continuously lied to by a girl on their customer service desk, she was very polite but every promise she made was not kept. Whenever I asked for housekeeping she would say "They will be with you in 15 minutes" but they never arrived and a few hours later the same promise was made, day after day.

The check-in staff were also arrogant and thought it was funny to say "you have no booking, there is no record of your booking". Which upset me and my family. He later said that he was joking.

I am truly appalled by the service and IHG should remove their association with this hotel. Never again!

  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Al M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Dar Al Hijra InterContinental Madinah, responded to this review, 6 July 2014
Dear Al M,

We appreciate that you took the time to review our hotel. Let me take this opportunity to apologize for any inconvenience you experienced while visiting our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Charisse V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jeddah
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 14 June 2014

This is s nice hotel, close to Prophet Mohamed Mosque, the 3 bedroom apartment is very spacious with a made room plus a big living area and big dining table.after getting in my apartment i found out that the AC is not working so i called the reception and they were very helpful.they changed my apartment to another one and they kept apologizing for it. the manager on duty( Mr.Abdulrazig) was so accommodating and helpful and kept asking if there is anything else to forgive that problem.I had nothing in mind but he kept insisting and then he invited us all to a lunch at their restaurant.
This is the kind of care and treatment anyone could ask for.definitely i"ll stay there again

Room Tip: you have to cross a busy street to reach the mosque, so for young kids parents have to be extra care...
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ibraheem a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M-Alsaadany, Sales Executive at Dar Al Hijra InterContinental Madinah, responded to this review, 12 November 2014
Dear Mr.Ibraheem,

Thank you for taking the time to write a review about your recent stay at Dar Al Hijra InterContinental Al Madinah It's pleasing to know you had an enjoyable stay and that you enjoyed the hotel facilities and services .Thank you for appreciating our "friendly and helpful" staff and the room upgrade that you received. We hope to have the pleasure of welcoming you back to the hotel, hopefully in the near future.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 4 June 2014

We had booked an early check-in and unfortunately the day we arrived we were left waiting 6 hours since the guy (Tariq) at the reception desk found a loop hole and said that check in time was 4:00pm, which is true but failed to recognize our early booking and ordered us to pay 750 Riyal around £120 to check in straight away because there are some rooms free. He stated that it was our travel agents fault, and unable to contact him because of the time difference, we were all exhausted we said we'll wait. We went and read namaz stayed at the Masjid for a while until our hours were nearly over. When we arrived back the senior manager was there saw us and checked us in within 15 minutes, result? Actions of some people are really disheartening, considering the place they are at. I'm guessing he wanted to keep the money to himself rather than actually check us in.
Apart from this situation the rest of the 5 days we spent were lovely, the hotel is clean and the staff apart from this one, we encountered were accommodating. We had breakfast included with ours and there was a vast selection available and people always on hand to help.
The bedrooms were nice, also room service wasn't always prompt but they catered to our needs as me and my sister like extra duvets!
I walk to the Masjid is just a couple of minutes and you pass various shops and markets stalls which is lovely!
Overall I am not sure if I would stay at this place again, if I'A I was to visit again.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SaffaHx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Dar Al Hijra InterContinental Madinah, responded to this review, 22 June 2014
Dear SaffaHx,

Thank you for writing us a detailed review of your experience. Thank you for the compliments about our hotel having nice rooms and location convenient. Please accept our sincerest apologies for the experience you had during check in. It is nice to know that after some initial issues, these were all sorted out and allowed you to enjoy your stay with us. We appreciate you bringing this matter into our attention as this is our best means of ensuring similar incidents are avoided in the future. We would love for another opportunity in serving you with a completely satisfying hotel stay.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dar Al Hijra InterContinental Madinah

Property: Dar Al Hijra InterContinental Madinah
Address: King Fahad Street | Central Area, Medina 41455, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#6 Best Value Hotel in Medina
#13 Luxury Hotel in Medina
Price Range (Based on Average Rates): £
Hotel Class:5 star — Dar Al Hijra InterContinental Madinah 5*
Number of rooms: 195
Official Description (provided by the hotel):
Dar Al Hijra InterContinental Madinah is a mere quarter-kilometre (800 feet) from the Prophet's Mosque and offers a magnificent view of Ohud Mountain. You'll walk to shops and the business district, and take a short drive to important sites such as the Quba' Mosque, the Qiblatain Mosque, the tombs of Madain Salah and the Jannatul Baki graveyard. ... more   less 
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Also Known As:
Dar Al Hijra Intercontinental Madinah Hotel Medina
Dar Al Hijra InterContinental Madinah Al Madinah/Medina

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