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“New Hotel should be better” 3 of 5 bubbles
Review of Crowne Plaza Madinah

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Crowne Plaza Madinah
Ranked #7 of 134 Hotels in Medina
Cairo, Egypt
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“New Hotel should be better”
3 of 5 bubbles Reviewed 14 October 2013 via mobile

I have stayed at this new hotel just few days back. Clean small rooms with friendly staff. Very close from Rawda Sharifa. They upgraded my room upon my Check in. Easily accessable parking. My only concern was the food and its disappointing quaility. May be because of Hajj season but it still worth one more visit

Stayed October 2013, travelled on business
Helpful?
1 Thank Kokish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Madinah, responded to this review, 28 October 2013
Dear Kokish,

Thank you for your recent stay with us. We appreciate the positive comments and are glad you found our location convenient. We regret the qualify of the food fell below your expectations. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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245 reviews from our community

Traveller rating
    111
    72
    33
    18
    11
See reviews for
94
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39
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Russian first
  • Turkish first
  • Any
English first
Dammam, Saudi Arabia
1 review
2 of 5 bubbles Reviewed 9 October 2013

please take care when you are there if you want to order any thing from restorant yuo have to order it 2 hrs befor you need it and you havt to call room srvc every day to do there job or your room will be trush room but they are good when you will pay your bell there wil be 3 staf to help you for that.
*for gents itis near from haram but for women itis very far you need mor than halfe hour to reach there

Room Tip: rooms for one person they make it for tow and not preview to the haram but they say so
See more room tips
  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lizlie2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Madinah, responded to this review, 23 October 2013
Dear lizlie2010,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept our sincere apology for the inconvenience housekeeping and room service may have caused you. We are hospitality professionals who strive every day to create special experiences one guest at a time and we are truly sorry we did not manage this for your stay. Rest assured, your valuable comments are noted and will be forwarded to the appropriate department to be addressed accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Thank you for sharing your feedback, and we hope to have an opportunity to serve you again.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 September 2013 via mobile

The room is new and nice. The bathroom was not clean when I got it. I ask them to clean it and they did it right away..the location is really nice very close from Alharam . The bathroom was very small..

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Almousa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yanbu, Saudi Arabia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 2 September 2013

I stayed in this hotel with my family for the weekend. It is brand new, clean and close to the Mosque. Staff were helpful and courteous. As I am a gold ambassador member, I was upgraded to a Club room, which had a kitchenette. It only had a medium refrigerator and a microwave oven. However, we could not use the oven, as there was only one electric outlet on the counter, which is used for the refrigerator. Two more outlets were far on the far wall and were useless. Apparently the architecture designer had not designed a hotel kitchen before.
The breakfast was good with variety of breads, but only two types of cereal. If you like to start the day with orange juice and pancakes or french toast, you will be disappointed. There is only apple and mango juices.
Since the hotel is far from fast food restaurants, we thought to try room service, but were disappointed. The BBQ meat and chicken were overdone. Also the kebba and sambosa were the frozen type. French sweets were nicely decorated and taste good. The fish market restaurant advertised on the elevator walls is still not open.
We liked the service of shuttle bus to the female side of the Mosque, although it was not always on time.

Room Tip: If you have the choice choose a corner room.
See more room tips
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AbuOsama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mannheim, Germany
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 August 2013

I spent 2 nights in Crowne Plaza Madinah Hotel in Eid-Alfitr after month of Ramadan (August 2013 ) and generally was 10 out 10 experience.

From beginning, Check-in was fast and the room was nicely organized and decorated.
The air condition worked perfect and cold although outside temperature reached 45C.The (Central - Operator) service was 24 hr working - No delay in any order or house keeping or any inquiry. Car park is large and three levels underground.The breakfast was good and acceptable - No lot of variants and hot drinks was very simple.
Personal Staff dealt with us in professional and respectful behavior.

The distance to Almasjed Alnabawi is around 5 min walking as our room view was partially on it.

In Summary ;
This Hotel was newly opened if I am right just around 5 month before and my experience was 10 out of 10. Therefore I wish that will continue in next years not going down.

Room Tip: Alharam view room is partial in double rooms of all type. Suits - I am not sure ?
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dr_MeMo0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Al Khobar, Saudi Arabia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 June 2013

Hotel location is excellent . It is new and so clean . Rooms are nicely decorated with nice colors. When you request any extra needs from housekeeping it is on time . Breakfast at Al -Rawdah restaurant is very nice experience. wide variety of food and all are delicious and the restaurant staff are so friendly . Fresh fruits and nice live station for special foods are in there. I like it and I will be there when I visit Madinah again. It is good value for money.

Room Tip: Try to choose the rooms overlooking the Mosque
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Hassan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 June 2013 via mobile

It's nice hotel, clean room but the regular room is very tight and small.
Nice comfortable bed.
Good breakfast.
Parking in basement .

This hotel in not best option for families, because the women have to walk long distance to reach to the ladies section in Alharm where the doors for them is located in the back of Alharam. But for men they can access Alharm from Alqibla side (south).

The receptionists they need to improve their skills.

They have problem in the water heating system which is in some rooms not all.

No bath tube in the room just shower place.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank YasirRuhaily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blanco633, General Manager at Crowne Plaza Madinah, responded to this review, 2 December 2013
Dear Nzaaaf,

Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. We are hospitality professionals who strive every day to create special experiences one guest at a time. Rest assured, your valuable comments are noted and will be forwarded to the appropriate department to be addressed accordingly. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Thank you for sharing your feedback, and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Madinah

Property: Crowne Plaza Madinah
Address: King Faisal Street, between 1st Ring Road, Medina, Saudi Arabia
Phone Number:
Region: Saudi Arabia > Al Madinah Province > Medina
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in Medina
#7 Luxury Hotel in Medina
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Madinah 5*
Number of rooms: 506
Official Description (provided by the hotel):
Modern comfort and traditional hospitality in the City of the Prophet. Step out of the gleaming lobby of the Crowne Plaza(R) Madinah hotel into the sacred historic center of Madinah (Medina). The hotel overlooks the Haram of Masjid al-Nabawi, so pilgrims can walk or take a free shuttle directly to the male and female entrances of the Prophet's Holy Mosque. In keeping with its location in the Muslim-only area of Madinah, the hotel provides a restful base for a visit or pilgrimage, with a warm Arab welcome from respectful and attentive staff. The Concierge can help with advice on places to visit, as well as the best restaurants, markets and shopping malls in nearby modern Madinah. Classical motifs complement stylish modern design in 506 comfortable rooms and suites, and Haram-view rooms overlook the magnificent courtyard of the Prophet's tomb. Complimentary Wi-Fi in all rooms and public areas keeps every guest connected. Basement parking is especially convenient during the busy seasons of Hajj and Ramadan. Business travelers can host a successful corporate event in five versatile, high-tech conference and boardrooms. A Crowne Meetings Director is happy to help with planning and catering. Executives can also relax in the plush Club lounge. Whether you are visiting for work, leisure or spiritual fulfillment, the Crowne Plaza Madinah hotel offers a peaceful and memorable experience for Muslims in Saudi Arabia's beautiful Second City of Islam. ... more   less 
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Also Known As:
Crowne Plaza Madinah Al Madinah/Medina

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