We reserved the presidential suite at the hotel, and the suite was amazing and huge (nearly 2000SF). Oddly though, there was no hotel information provided in the suite - we had no idea how to work some of the kitchen machines, such as the cappuccino maker. Plenty of bottled water which was great. Also odd was that after we used glasses or the tea strainer on the first day, these glasses/tea strainer were not replenished. If you use it, you lose it basically. Only one set of silverware provided in the full sized kitchen, although plenty of plates. It was just not very well thought out or stocked for a guest to actually stay there.
We came from the Four Seasons Singapore, where service was generous, amazing and nothing was too difficult. This was a huge contrast to the stoic and unsmiling service of the Grand Hyatt Guangzhou. Everything seemed to be a hassle for the personnel at the Grand Hyatt. I came down with a pretty bad cold, and asked the hotel if there was any medication I could purchase in the hotel, or could have someone purchase for me, and they offered a 10-15 minute walk to a pharmacy. Almost each time we asked the concierge anything, they could not assist. Upon check-out, I was told "just a moment" several times which was no problem. However, after a few minutes, the check-out personnel started helping other people walking up to the desk, despite me standing there at the front. None of the hotel employees were friendly or smiling with the exception of the check-out person when asking me to please give them a high mark when reviewing the hotel.
I am Chinese, so I am not being racist, but the Chinese people really need to learn a few things about hospitality and generosity of spirit and heart.
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- Also Known As:
- Grand Hyatt Guangzhou Hotel Guangzhou
- Guangzhou Grand Hyatt
- Guangzhou Hyatt