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“Funky elevator, great service”

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Grand Hyatt Guangzhou
Ranked #16 of 3,430 Hotels in Guangzhou
Certificate of Excellence
San Francisco, California
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Funky elevator, great service”
Reviewed 28 April 2014

I stayed 7 nights at this hotel with my family in April. This is a business hotel, I didn't see any kids in the hotel at all during my stay. With that said, it didn't affect our experience at all. The staff was extremely courteous and spoke great English. I don't think I had to push the elevator button in both of the lobby areas during my stay. There was someone there to do it for me.

The hotel is in an upscale neighborhood in Guangzhou, so food and shopping tends to cost more than other neighborhoods. I was able to walk 2 blocks to find decently priced breakfast and convenient store. Subway entrance was close by, but still a long walk to the actual boarding area. I would recommend taxi for your daily transportation.

The hotel room and elevator were funky. You have to go up to level 22 then take another elevator to the ground level to exit the hotel. It really wasn't bad. I read about it and thought it was a pain, but after 2 days at the hotel I was used to it.

The hotel had an awesome gym/spa/pool on the 24th floor. Most of the time I was there, it was emptied. My kids had a blast playing there.

Room Tip: Ask for room with views of the Canton Tower
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyatt_guangzhou, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 4 May 2014
Dear Customer,

Greetings from Grand Hyatt Guangzhou!
Thank you for choosing our hotel. The design of elevator is to protect the customer's privacy and make sure not everyone can get access to rooms from first floor.
I will share your praise with our associates and wish you have a lovely day!

Best regards,

Grand Hyatt Guangzhou, China
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Christchurch, New Zealand
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 April 2014 via mobile

Really enjoyed our stay here. Our room took a bit of getting used to with bed in middle of room. But it was ever so comfortable and loved it. Staff are so courteous and English is spoken by most staff say 95%.
In house dining is perfect and the variety is incredible. Breakfast with all the various food nations on offer is a feast. Definitely will stay here again

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 24 April 2014
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou.We would like to take this opportunity to express our appreciation for your constructive feedback.We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.

Your sincerely,
Grand Hyatt Guangzhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 April 2014

Deserves the 5 stars, excellent rooms with the right level of services. Superb restaurants altough quite expensive if you compare with the offering near the hotel. All staff member are keen to serve and help, always with a smile and providing good services. A nice stay indeed.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel_Melo_Spain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 24 April 2014
Dear Customer,

Thank your for choosing our hotel.
It's our honour to share your praise to our associates.
Wish you have a lovely day!

Best regards,
Grand Hyatt Guangzhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
96 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 19 April 2014

Even if you are not a guest at this property their buffet restaurant is absolutely worth a visit while visiting Guangzhou. Packet to the brim with live cooking stations you have the possibility to eat whatever your heart and tummy desires - Japanese delights, live Chinese dim sum steam stations, sumptuous salad counters, italian pizza and pasta, Korean BBQ and a heavenly dessert and ice-cream parlor just to mention a few. Reasonably prized regarding their generous offering. I've already visited twice and looking forward to my next visit already! Enjoy!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank IaInIdIrIeIaIsI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 24 April 2014
Dear Customer,

Thank your for choosing our hotel.
It's our honour to share your praise to our concierge staff.
Wish you have a lovely day!

Best regards,
Grand Hyatt Guangzhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 April 2014 via mobile

I was here from 28 th February to 2 march 2014 for a conference.I have stayed at quite a few Hyatt hotels prior to this and was pleasantly surprised by the high standard of service and hospitality offered by the staff.
Every time we walked past the front desk we were greeted by smiles and greetings .
One of my friends bought a mirror but the shop didn't pack it properly enough.So she asked the concierge to help pack it. To her pleasant surprise they went the extra mile and packed it so securely she could check it in,all without her having to tell them what to do.

Lastly, the rooms have a modern design and very enjoyable . My room had a nice view of the park.Although this hotel is in the business district and not near the city centre, the hotel experience more than makes up for it .

Stayed March 2014, travelled on business
Helpful?
Thank Angela5656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 10 April 2014
Dear Customer,

Thank your for choosing our hotel.
It's our honour to share your praise to our concierge staff.
Wish you have a lovely day!

Best regards,
Grand Hyatt Guangzhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
151 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 5 April 2014

Amazing room with a view of the park and the tall towers nearby. Staff service was amazing. Breakfast selection was DELICIOUS! Especially the century egg/ chicken porridge. Room had unique design and LOVED the bathroom.

Room Tip: Ask for a room on a higher floor for better view. Also one that faces the park... Not the car park!
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mooreyameen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 10 April 2014
Dear Customer,

Thank you vey much for you stays in Grand Hyatt Guangzhou!
We will share your praise to our staff.
Wish you have a good day!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Ramon, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 March 2014

This is a good, comfotable hotel, located in new downtown in Guangzhou. The hotel location is close to mall, new park for walking and jogging, many places to eat, and so on. The room is not big, but comfortable enough, and it is clean, which is important to me. The staff is quite friendly and helpful.

On the negative sides, the hotel seems to be a bit overpriced.The hotel has nice restairants and cafes, but I thought that they are quite expensive. But one can find many places to eat outside the hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlee5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ghgz, Public Relations Manager at Grand Hyatt Guangzhou, responded to this review, 21 March 2014
Dear Guest,
Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Guangzhou. We have noted your comments on the price. We would like to take this opportunity to express our appreciation for your constructive feedback. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Guangzhou in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Guangzhou

Property: Grand Hyatt Guangzhou
Address: No.12 Zhujiang West Road, Pearl River New City, Tianhe District, Guangzhou 510623, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#16 Luxury Hotel in Guangzhou
#72 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Guangzhou 5*
Number of rooms: 368
Reservation Options:
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Also Known As:
Grand Hyatt Guangzhou Hotel Guangzhou
Guangzhou Grand Hyatt
Guangzhou Hyatt

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