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“Beautiful.....BUT....”
3 of 5 bubbles Review of Agile Hotel

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Agile Hotel
Ranked #242 of 3,396 Hotels in Guangzhou
China
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beautiful.....BUT....”
3 of 5 bubbles Reviewed 7 August 2011

I stayed at this hotel with my wife for about a week. It's a lovely hotel with all the trimmings you would expect at a brand such as Marriott. The rooms are great. The problem with this hotel is the service quality and dining options. There is only one restaurant. The food is supposed to be 'Western,' but it is absolutely horrible. Don't even bother with it if you are craving true Western food. There is also no shuttle service available to take guests to the metro station or the clubhouse. When we asked about getting a shuttle to the clubhouse, the reception staff told us we could walk. Yes, we know that we could have walked it, but it was like 45 degrees out and we really didn't feel like being in that kind of heat (we're in our 60s!). After a bit of fuss, the manager agreed to allow us to take the shuttle bus.

There were also issues with communication, as only a couple (maybe only one) of the staff can speak English proficiently. This came as a bit of a shock seeing how the hotel is geared towards guests who are in Guangzhou for the Canton fair. The management should definitely think about training their staff.

Overall, a nice looking hotel, but forget about any kind of quality service. This seems to be typical in the mainland, even if staying at 5 star international brand. Perhaps this is also related to the culture, because from what I've heard from friends who have lived in the mainland for years, service is pretty much non-existent...at least at the international level. This is where China is still eons behind the rest of the world. Just because there are millions of people doesn't mean you should neglect customer service (the mind-set is that if you don't like it, tough, there are many more customers out there waiting). Sad.

Room Tip: Hire a private driver - taxis are very hard to find!
See more room tips
  • Stayed December 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ChinaFencesitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Helsinki, Finland
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 22 December 2010

A business partner had made reservations for us at the Agile Hotel. The place was spotlessly clean, the room spacious, and the bathroom very nice. The surrounding area was good for meals, there was a 7/11 and supermarket next door, so everything was convenient.

The staff was very friendly, albeit not always proficient in English. That did not cause any problems, however.

There were two minor quibbles:
While the western breakfast was quite acceptable, the selection of fresh fruit and baked goods could have been a bit better.
The closest metro station is about 5 km away. It would be handy for the hotel to have a shuttle there.

All in all, a very pleasant stay in a good hotel. I can highly recommend the hotel if you want to stay in the Panyu District.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ksenofon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
4 of 5 bubbles Reviewed 16 May 2009

Agile Guangzhou is a newly opened hotel inside the Agile residential estate. The room is spacious with modern decorations. A big supermarket and a 24-hour convinent store are located next to the hotel. There is a small lake which you can have a leisure walk.

Hotel guests can use the recreational facilities (ask for coupon from the hotel front desk first) in the residential clubhouse which is located with a distance away from the hotel. You should either take a 12-min walk or order a free shuttle. There are quite a lot of facilities including swimming pool, tennis court, table tennis, rock-climbing, badminton, etc.

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeKwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Agile Hotel

Property: Agile Hotel
Address: Yajule Garden, No.398 Xingnan Avenue, Yingbin Road, Panyu District, Guangzhou 511442, China
Region: China > Guangdong > Guangzhou
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites
Hotel Style:
Ranked #242 of 3,396 Hotels in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Agile Hotel 4*
Number of rooms: 126
Reservation Options:
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