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“Amazing Service”

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The Westin Guangzhou
Ranked #20 of 3,394 Hotels in Guangzhou
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing Service”
Reviewed 30 April 2013

All my experiences with this hotel have been fantastic.

I made contact with the hotel a few days before arrival to find out the approximate costs for a taxi to the hotel from Guangzhou east station (have been ripped off in the past). I received an immediate response and the hotel sent a shuttle to collect me.

A few suppliers sent parcels to the hotel for me before I arrived, everything was handled perfectly and without hassles.

This hotel is run by a really professional team.

My room on the 37th floor is on a corner with great views over the city and the room is really great.

The lounge on the 39th floor is perfect for meetings and a few drinks to end the day.

Will definitely make this my base for future trips to Guangzhou.

Room Tip: 3713 is a great room
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 2 May 2013
Dear Valued Guest,

Thank you for taking time to share your stay experience with us. We are delighted to read that you have been satisfied with the quality of our hotel and service. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,203 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Manila, Philippines
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 April 2013

this review is about "UPLIFTING EXHILARATION " package i avail of for march 31,2013.

the package offer:

- Guest room with free upgrade

- RMB500 Food & Beverage and spa spending credits per room per night (non-cumulative)

- Kids under 12 eat for free (up to two)

- Kids welcome gift package

- Free internet access, etc.......

We booked the renewal deluxe room and the hotel won't give us the free room upgrade (to executive deluxe room). The reason is the room is already upgraded. They won't even give us the executive lounge benefit.

So, if they won't give the free room upgrade, why is it included in the offer?

the "uplifting exhilaration" offer is still on-going. travelers expecting the room upgrade should double check first with the reservation.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnson s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 24 April 2013
Dear Guest, Thank you for taking time to share your feedback with us. We sincerely apologize for the inconvenience and service lapse that you received during your stay. We shall investigate your feedback to our relevant Department Heads and appropriate action has been taken accordingly. It is feedback such as yours that helps us to continually improve.

Once again, please accept our sincere apologies and we look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
surrey
Level Contributor
127 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 19 April 2013

We only stayed here 2 nights but would have loved to stay longer! We were upgraded to an executive suite and so we had a lovely large room looking towards the Canton Tower. The rooom had everything we could have wanted including a massage chair! We were able to use the executive lounge on the 39th floor which had superb views. We had breakfast up there and there was plenty of choice: continental, chinese english etc. In the main dining area there is even more choice! The staff were all very friendly and helpful. Lots of hotels offer free wifi in all rooms and it was a pity that this is not so here. Even so we would recommend it as a great place ot stay.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SurreyMasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 22 April 2013
Dear Valued Guest, Thank you for taking time to share your stay experience with us. We are delighted to read that you have been satisfied with the quality of our hotel and service. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paro, Bhutan
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 April 2013

The Westin is an amazing shift from the pollution and noise of Guangzhou. Unlike other luxury hotels in Guangzhou, its not fake opulent but elegant and tasteful. I've stayed here many times and after a 2 year break they welcomed me back personally. The location is perfect, close to the HK train station.

Was a delight and can't recommend a hotel more in China.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GOP_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 22 April 2013
Dear guest,

Thank you for taking your time to share your wonderful experience during your recent stay at The Westin Guangzhou! We truly appreciate and value you as our repeat guest, and it is always a pleasure to welcome you back. We are delighted to learn that you had an enjoyable stay with us and were impressed with our services. Thank you once again for your compliments and we look forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 April 2013 via mobile

The westinn Guangzhou is just 5 mins far from the main Guangzhou east station so it perfect for stay to reach it. The metro station is just 3 mins far away so you can reach very easily the canton fair centre! When I arrived the girl at the concierge proposed to me an excellent offer upgrading my room to a big one, with Internet included and the possibility to use the lounge! Room was clean, big, with very comfortable bed, big bathroom! The gym and spa were excellent! And also the swimming pool!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatteoBelletti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 17 April 2013
Dear Valued Guest,

Thank you for taking time to share your stay experience with us. We are delighted to read that you have been satisfied with the quality of our hotel and service. At The Westin Guangzhou we are committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bombay
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 April 2013

On a recent trip to Guangzhou, I found this hotel to be ideal :
1. Great location : a short walk away from Guangzhou East station, where the fast trains from Hong Kong arrive and depart (and they organise a free bus pick up and drop off service to the station).
2. Very close to 2 metro stations : one is just opposite the road, the other is a five minute walk.
3. Helpful staff : many of whom speak English. Always willing to help out with advice, maps, transaltions etc. They really make the difference.
4. Spacious rooms : modern and spotlessly clean.
5. Great breakfast

The only downside is that there is no free wi-fi.

Some super local restaurants near the hotel : well worth trying out rather than eating in. Guangzhou Jiujia, Bing Sheng etc. The hotel will guide you on how to get to them.

Also, its well worth going into the older parts of the city, even if just for a couple of hours. Metro Line 1 from the nearby Guangzhou East station takes you directly into the heart of town. Couple of really interesting pedestrianised shopping areas : full of energy and quite different from the Tianhe area that the hotel is located at.

Room Tip: Rooms that face the sports stadium have the best views.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NaderB0mbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 10 April 2013
Dear Valued Guest,

Thank you for taking your time to share your wonderful experience during your recent stay at Westin Guangzhou! We are delighted to learn that you had an enjoyable stay with us and were impressed with the overall hotel facilities of the hotel.

The Westin Guangzhou is committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Canyon, Arizona
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 29 March 2013

I stayed at the Westin for 5 days and felt right at home, as the room was spacious and the service top notch. They offered me the purchase of a club package that included internet, free computer printing (which I needed) and drinks and "nibbles" in the evening. The "nibbles" were enough for dinner a couple of evenings and I ended up using the club for several meetings during the day. As in many large cities in China, there are shopping and restaurants around every corner and this location was no exception. The hotel's Cantonese restaurant was good for a business lunch. Lastly, they have a full service business center.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinGuangzhou, Public Relations Manager at The Westin Guangzhou, responded to this review, 3 April 2013
Dear Valued Guest,

Thank you for taking the time to share your experience on Tripadvisor. The Westin Guangzhou is committed to service excellence and to ensure we provide a renewing experience to our guests. We look forward to welcoming you back to The Westin Guangzhou in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Guangzhou

Property: The Westin Guangzhou
Address: No.6 Linhe Middle Road, Tianhe District, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Guangzhou
#15 Romantic Hotel in Guangzhou
#17 Spa Hotel in Guangzhou
#20 Luxury Hotel in Guangzhou
#68 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Guangzhou 5*
Number of rooms: 446
Official Description (provided by the hotel):
Next to Shopping Malls & Restaurants Our hotel is adjacent to the CITIC Plaza, which is home to Fortune 500 companies, brand shops and many popular restaurants; a 5-minute walk distance from many other shopping/commercial malls and boutiques, such as Tai Koo Hui, Teemall, Grandview and Onelink.Transportation5 minute walking distance to the Guangzhou East Train Station-the southern gateway to Hong Kong; 45-minute travel from the International Baiyun Airport; modern subway system connects the hotel to all parts of the city, two direct subway lines to the airport. Room - Heavenly Spa, Heavenly Bath & ShowerOur Westin rooms which are 50sqm in size offer you the ultimate in comfort and technology including Westin's signature Heavenly Bed(R), invigorating shower and bath, wireless high speed internet access, flat screen television and IP Phones with cordless handset. Or choose our new WestinWORKOUT(R) Room to maintain your wellness routine and fitness regime in the privacy of your room. Bathrooms feature separate bathtubs and showers and makeup/shaving mirrors.Eat and drink well at Hotel - Five restaurants and two barsOur five restaurants and bars include an all-day dining venue, a Chinese restaurant offering the finest Cantonese specialties, a lobby lounge, a Latin American restaurant with live entertainment and a Cuban Cigar Lounge, and an upscale rooftop Italian restaurant and lounge boasting stunning city views. Spa and fitnessHeavenly Spa is a sophisticated urban sanctuary featuring a series of therapies and treatments, with the sole purpose of restoring your body's harmony and balance while shedding fatigue and stress.GeneralIn addition to a full-service spa, The Westin Guangzhou features an indoor pool, outdoor pool, Jacuzzi, sauna, hot & cold plunge pool, and 24-hrs fitness facility. Dining is available at one of the hotel's 5 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access. Business amenities at this 5-star property consist of a business center, a technology helpdesk, and limo/town car service. Event facilities include conference/meeting rooms, small meeting rooms, and a ballroom. This luxury hotel also offers executive floors, and a concierge desk. Onsite parking is complimentary. ... more   less 
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Also Known As:
The Westin Guangzhou Hotel Guangzhou
Westin Guangzhou

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