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“A good alternative of Chimelong hotel”

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Chateau Star River Hotel
Ranked #61 of 3,506 Hotels in Guangzhou
Certificate of Excellence
Reviewed 2 December 2012

The reason why came to this area was just because of the zoo. Staying in this hotel was just a 2nd choice as we intended to book the hotel in Chimelong but it was full. Eventually, it turn out to be a very good experience to me and my family

The hotel is relatively new. The room is very nice and clean, free internet is provided.

We arrived in the morning and had a Dim Sum lunch at the Chinese restaurant before departed to the zoo. Although the restaurant's environment and the services are good, the food basically does not meet 5 stars hotel standard.

  • Stayed: November 2012, travelled with family
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1  Thank HappyTravel0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 - 41 of 199 reviews

Reviewed 12 November 2012

This hotel was suggested by my business associate in Hong Kong that I was travelling with for the Canton Fair. She insisted we stay here because she had so many past favorable experiences and her customers were always happy. There were not alot of reviews on this hotel on TripAdvisor from business people from the USA and so I was hesitant. From the moment we entered the lobby I was swept away by the grandeur, the beauty and the genuine friendliness of the hotel staff. The immense marble lobby with crystal chandeliers, piano music and comfortable seating areas was only the beginning. The 2 pool areas were gorgeous (indoor and out). The jetted area of the pool was warmer than the pool water but not hot like a jacuzzi. The hotel has several good restaurants. Our room rate for the Canton Fair included the daily breakfast buffet which offerered many food options for European, Asian and Western tastes. It also included free coctails in the evening after the show. The shuttles to and from the Fair were included and were very nice, air conditioned, motor coaches. Nick was the name of the young sales manager and he was always around chatting with guests and making sure everyone was happy. Most of the staff I encountered spoke English.

We had 2 suites and this worked out so well because we were able to have meetings with our suppliers and potential suppliers in the sitting area of the suite which had it's own mini bar area, flat screen TV and powder room. The bedroom could be completely closed off with sliding doors. When the sliding doors to the bedroom open the view and the balconies are spectacular. The full bath was huge and had a shower with rainwater head, a large soaking tub with a televsion over it, 2 sinks and a balcony. How nice at the end of a long day to enjoy a long, hot soak in the tub while sipping a coctail and watching TV. I had a king size bed and is was so comfy with many pillows and another flat screen television in front of the bed. There was nothing I needed that the suite didn't have: adapators, blowdryer, desk accessories like scizzor and staplers, a large safe, robe, slippers, many toiletries, a compimentary wet bar that was replenished with water and soda each day; a coffee/espresso maker with a variety of coffees and teas. The Chateau Star was the perfect mix of high end, exclusive hotel with an international clientel and genuinely friendly, caring service. I have stayed at some very nice places in the world including many Ritz Carltons and Four Seasons but none that compares to this place. Check out my pics. Also-please note there are 2 hotels in GuangZhou with the same name. Make sure you book this location and not it's newer sister location-which I did but then corrected. All in all, this is not an inexpensive property but when you add up all that they include and how beautiful the hotel and staff are you will understand that it is a terrific value. I look forward to my next visit!

Room Tip: If you will be conducting any meetings the suites are a wonderful option.
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  • Stayed: October 2012, travelled on business
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1  Thank likethewind27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Everything in this hotel is an absolutely pleasure to experience (Room, food, foot massage, tennis courts and service). The breakfast can be very busy, but I stayed during the Canton Fair show, so it will be like this everywhere. If you look a pictures from the hotel, they do not lie. This hotel is fantastic and the service is great. The beds in this hotel are probably 3 meters wide and made soft for western people. If you go to Guangzhou by train or plane, ask the hotel to book a car for you to pick you up. It will be a little more expensive, but the taxi drivers will rip you off, if you are not experienced in the city.

Room Tip: I do not think this hotel will have bad rooms - But higher floors should be better.
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  • Stayed: October 2012, travelled on business
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1  Thank Hart_Johansen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

This hotel is relatively new and very luxurious. The staff were so friendly and helpful. The room was huge , the bed was the biggest I have ever seen.The bathroom was also huge and even had a tv installed .The breakfast available would suit any nationality as it had so much variety and was top quality.Every one of the staff spoke English ,some better than others however I had no problems communicating. They had a free bus every half hour to the Canton Fair which was about 10 minutes drive. There was live music in the foyer area in the evening and on one night had a welcome evening with live music ,free drinks and food cooked by a Portugese chef (the cod wrapped in bacon soooo good ). In general it was one of the best Hotels I have stayed in.

  • Stayed: October 2012, travelled on business
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1  Thank RossCSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2012

A tired businessman that is looking for the care factor often missed in the chaos of language barrier and cultural conflicts can be most assured that comfort and quality will be found at his very well appointed hotel.
The staff are well trained and genuinly care for their guests.
requests that normally seem unprecedented are not frowned upon, instead they are looked at as opportunities to please.
I highly recommend the hotel and its staff, in particular the outstanding customer/guest relations officer known as 'Jean" who even refused to accept a tip.

Room Tip: views from the higher floors give better perspective
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  • Stayed: August 2012, travelled on business
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1  Thank CongiaEnterprises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2012

This is my second stay, first one for just one night and this time for two. It's a classic up market business hotel. Las Vegas excess on the outside, belle époque within. Straight forward check in as much as that's possible given the requirements of the Chinese state bureaucracy; large well equipped bedrooms (this time I have the biggest bed I've ever experience); bathrooms with power showers; free internet wifi (albeit without google!); comprehensive breakfast buffet etc etc. So what's not to like? Maybe there could be more fresh fruit for breakfast and there's something clearly wrong with the croissant recipe. There's a master switch for the lights in the bedroom which persists in leaving one light on in the bathroom; I understand why but I'd like to switch it off. No real complaints but no real charcacter either.

  • Stayed: August 2012, travelled on business
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1  Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

Nice hotel in general,great rooms but service is lacking
Very expensive drinks and food and location is great or canton fair but not if you want to venture out on evening.

Stayed: April 2012, travelled on business
Thank mrshann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chateau Star River Hotel

Address: No.1 Panyu Road North, Panyu District, Guangzhou 511430, China
Region: China > Guangdong > Guangzhou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 3,506 Hotels in Guangzhou
Price Range: £85 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Chateau Star River Hotel 4.5*
Number of rooms: 307
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