I have stayed at this hotel at least five times and have always given it a 5 out of 5 rating. Not this time. I stayed there with my friend from 4 November to 8 November 2013 with my friend Patricia
On check in there was no one to show us to our room, we had to go searching for the room, only to find we had been given a smoking room, I phoned front office and asked to be moved. We then went out for a couple of hours, on returning we were told to go collect our bags from the old room and take ourselves to the new room, they didn't even b again.other to just move our stuff to the new room. Again there was no one to accompany us to the new room.
The room was fine until we showered, the shower water was not draining and pooled from the shower to the toilet next door. Again I called front desk in the morning to report it. When we came back in the evening we had been moved to yet another room only to find this on also had a problem with the shower drainage as well. The water seemed to pool on the floor of the toilet.....There is nothing as horrible as using a toilet that has a floor that's completely covered by water! Again I called front desk who then sent someone from housekeeping, the gentleman came in I showed him the problem, he looked around then he left. Never to be seen or heard off again. Thats when I stopped trying get problems attended to. and just looked forward to our depature.
- Official Description (provided by the hotel):
- Royal Tulip Carat Guangzhou, managed by Louvre Hotels & Golden Tulip, the world's 8th biggest hotel player, is ideally situated right at the foot of the city’s best natural attraction - Baiyun Mountain and adjacent to Lu Hu Lake. It is a tranquillity for both business and leisure travellers. Minutes away from Guangzhou East Railway Station, it can be easily access to Hong Kong, Shenzhen, Shanghai, Beijing etc. For all business guests, Pazhou Exhibiton Center and Baiyun Int’l Airport are easily reachable within 20 minutes from the hotel. Royal Tulip Carat, a low-rise building, has a huge and tall lobby with 178 trendy stylish guest rooms, equipped with WIFI internet access to cater for both business and leisure needs. 600-square-meter pillar-free Grand Ballroom plus 5 additional function rooms, offering you a wide range for events from corporate meetings, education seminars or your lifetime wedding. A team of professional and innovative specialists are at your service to help you planning any of your events. Enjoy an exquisite dining experience at our Home Kitchen or the traditional Dragon Phoenix Restaurant. Unwind after a long day with your favourite cocktail at Mirage Bar. After a hectic business day, we highly recommend you to pamper yourself at our Yu Spa where you can enjoy various relaxing massages and revitalizing treatments. You will be delighted with our exceptional range of facilities and services available. Whether you plan a week-end getaway, your next corporate event or a romantic dinner, Royal Tulip Carat Guangzhou which is surrounded by lush vegetation, will allow you to escape from the hustle and bustle of city life without really leaving the city. ... more less
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