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“Great hotel for business trip”

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Sheraton Guangzhou Hotel
Ranked #7 of 3,394 Hotels in Guangzhou
Certificate of Excellence
St. Johns, MI
Level Contributor
71 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great hotel for business trip”
5 of 5 bubbles Reviewed 9 December 2011

I stay here one night and I am pretty sure it is great for business trip. My room 2708 has a great city view and very quiet. The bath room had a smart design and it helps see watch TV everywhere in the bath room. Comfortable bed and well balence space let me had a geat sleep.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flypiggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 21 December 2011
Thank you for choosing to stay at Sheraton Guangzhou Hotel, we are appreciate your comments shared as a business traveler, it was a great honor to offer you such a wonderful experience, and we would like to thank you again to share your stay with us because we believe life is better when share! Sincerely, we are looking forward to welcoming you back.
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501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Thai first
  • Any
English first
China
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 24 November 2011

In Asia Sheraton hotels are known for great buffets. In Taipei the Sheraton has a beautiful spread for breakfast and the Dongguan Sheraton does not disappoint with a huge selection of foods. Locals go in search of brunch buffets for special occassions at these Sheratons.

The Guangzhou Sheraton is a complete, limp let-down, offering a limites sushi bar, 6-8 hot dishes, and a cook station. Perhaps its the newness of the hotel but the buffet area is very small, as is if the hotel never planned on major revenues from F&B. This hotel will not be on my regular circuit, and I dont recommend this hotel. There are way more fun places to stay in Guangzhou.

In short this hotel has one of the best locations in Guangzhou, even better than Westin in my opinion, but doesn't even come close to the Sheraton standard. Shame on the local management for taking this beautiful property the way of Holiday Inn Express.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 28 November 2011
Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. Your comment is highly appreciated by us and please rest assured that they have been passed onto the Hotel Management team to prevent similar occurrences from happening in the future. Thank you again for your comments about the breakfast buffet issues you encountered during your stay – we would like to take proper action on this immediately. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We are sincerely looking forward to welcoming you back to Sheraton Guangzhou Hotel! Please do not hesitate to contact me at kevin.wuchen@sheraton.com so we can discuss further.

If you have any further questions or concerns, I would be happy to help however I can.
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Paris
Level Contributor
44 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 18 November 2011

The Sheraton Guanzhou is very well located just besides the subway station Tiyu Xilu and besides a major mall with foodcourt, major fashion brands and a supermarket, which makes it very convenient.
The only downfall of this location is traffic. During rush hours, expect easily 40 minutes to get to the Pazhou exibition center. But that s the price of being right in the heart of the city.

The hotel ,being brand new, only a few months old, looks great. The lobby is huge and nice.
The rooms are well designed with a lot of space. Just dont expect something original, the design is very standard of the new high end hotels.
Bathroom has ample space as well, with all you can expect from a high end hotel.

Check in and check out is fast and efficient, nothing much to say. Service is overall good except for the concierge staff who did give us the answers needed but every time we went for information seemed annoyed to be disturbed....Better not work as a concierge if one is not keen on being asked for information....
We used the shuttle bus service for the Canton fair and were kind of disappointed that they would cramm the bus using every single foldable seat before leaving. Most people having a carry on trolley bag, everyone had to have their baggage on their lap and it was really a suffocating atmosphere not really on par with the premium being paid during Canton fair periods...But well...

Breakfast was nice with lots of choice. The buffet had western, chinese, japanese dishes with all you can expect from a higher end hotel.

We tried the Chinese restaurant and well were not too convinced. Though the staff is very well trained and helpful and the design and setting very nice, the dishes were kind of blend...We werent sure whether it was due to the fact it was supposed to be "haute cuisine" but well despite fancy presentations, the dishes had no taste.

Overall this is a pretty good hotel worth its price. Location is excellent, rooms are fine, nothing much lacking.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FERU06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 21 November 2011
Thank you for taking your precious time to review our hotel and share your such detail and valuable comments with us. And the comments posted regarding your stay are very appreciated by Sheraton Guangzhou Hotel as constructive feedback is always well received.

It was our great honor to have your high evaluation regarding to our food, facilities, location and service, and we do apologize for the unexpected concierge and shuttle bus service you have experienced during your stay, we will pass the queries to related departments to enhance improving and supervising. And we will continuously strengthen service training to all our staffs to ensure all our guests will have a memorable experience.

We would like to thank you again for your time to have feed back to us. We are sincerely looking forward to welcome you again for a renewing experience at Sheraton Guangzhou Hotel.
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flacq
1 review
5 of 5 bubbles Reviewed 15 November 2011

Oh just by reading the reviews I made a booking there in December. Hope my stay will be as enjoyable as yours. And I liked the way you all described the decor and the rooms. Hope I don't get any food problem there.

Stayed November 2011, travelled with family
Helpful?
Thank devi g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 17 November 2011
Thank you so much for taking time to write this massage to us, and we are very appreciate that you choose to stay with us at Sheraton Guangzhou. Sincerely, we are looking forward to welcome you for a wonderful experience in Guangzhou. Please do not hesitate to contact me if I can be any of your assistance as I would be more than happy to help.
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New York City, New York
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 November 2011

This brand new Sheraton has spacious rooms and good service. The gym is excellent (but a little warm) and room service quality is good. Good value overall.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenny_gomez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 15 November 2011
Thank you so much for taking time to share your great experience for your recent stay at Sheraton Guangzhou Hotel. We are very appreciate that we could have your high evaluation regarding to our service and facilities, and it was our great honor to bring you such nice experiences. We would like to thank you again for your comments and we are looking forward to welcome you again for a renewing experience at Sheraton Guangzhou Hotel.
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Istanbul, Turkey
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 8 November 2011

i stayed there during canton fair which they triple the prices(usd350 per night)
But it was very clean and delightful decorated hotel.Try Luxury King Bed room.You can rent their limo for airport transfer(110usd)that will make things easier for you if it is your first time in Guangzhou.They have very nice italian restaurant inside the hotel and they serve delicious foods.Very helpful staff but poor english.Very nice and clean fitness center the pool was not finished yet,The location is very good you are in downtown Tianhe district and very closed to 2 biggest shopping malls of the city.There is a starbucks coffee right next door in TEE mall.i will definitely stay there again on my next trip.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveller300000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 10 November 2011
Thank you so much for choosing Sheraton Guangzhou Hotel during you stay in Guangzhou and sharing your nice experiences with us. We are very appreciate that we could have your very highly evaluation regarding to our hotel decoration, food, fitness center and the location, and it was our great honor to bring you such nice experiences. We do apologize for our staffs English skills which might bring inconvenience to our valuable guests, and we will reinforce the training for them to enhance their communication skills in order to provide more efficient and helpful service to all our guests. Thanks again for staying with us. We looking forward to welcoming you again for a renewing experience at Sheraton Guangzhou Hotel.
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melbourne australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 1 November 2011

I can't believe this hotel is ranked 132 it is far better than that I would say it is in the top 12 in Guangzhou. Stayed at Westin many times The Garden and The China Hotel and many more that are ranked higher but they are not the complete package as is The Sheraton .
This hotel is in a great location it offers excellent value and most importantly it's restaurants are great both the Italian restaurant and Chinese
Sweet sleeper beds are fantastic

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chriscora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kevin w, Manager at Sheraton Guangzhou Hotel, responded to this review, 3 November 2011
Thank you so much for choosing Sheraton Guangzhou Hotel and sharing your great experiences with us. It was such an honor that we could have your very highly evaluation regarding to our hotel. We look forward to welcoming you again for the great experience at Sheraton Guangzhou Hotel and wish you all the best!
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Additional Information about Sheraton Guangzhou Hotel

Property: Sheraton Guangzhou Hotel
Address: No.208 Tianhe Road, Tianhe District, Guangzhou 510620, China
Phone Number:
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 3,394 Hotels in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Guangzhou Hotel 5*
Number of rooms: 445
Official Description (provided by the hotel):
Sheraton Guangzhou Hotel located in the heart of Guangzhou's Tianhe central business district, situated at the hub of 2 major metro lines, and BRT terminal, which provides fast access to Pazhou International Convention Centre. Approx 40 minutes away to Baiyun International Airport and 5 minutes drive or 2 stops by the metro to GZ East Railway Station. ... more   less 
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