We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great hotel, but ok service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sofitel Guangzhou Sunrich
Ranked #15 of 3,394 Hotels in Guangzhou
Certificate of Excellence
Fredericton, Canada
Level Contributor
8 reviews
3 hotel reviews
“Great hotel, but ok service”
4 of 5 bubbles Reviewed 21 October 2012

Stayed in the hotel for two nights. The hotel was gorgeous! Loved the room design and marble walls and floor. The hotel overall, the lobby, and the room are modern, fancy and luxury. Everything was convenient in the room.

However, this hotel really needs to improve its service. 1) check-in and check-out were like forever, too lengthy. 2) hotel allowed people to smoke in the lobby?!!! 3) the front desk staff were not so friendly. We travelled as a group of three. We wanted to stay on the same floor, and one staff asked us to pay more in order to stay on the same floor. Seriously?

To summarize, great hotel, but just ok service.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cllizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 24 October 2012
Thank you very much for your constructive feedback. We are sorry about the misunderstanding : The extra payment requested was not related to the floor move, but to the fact that only higher grade Luxury rooms were remaining available at the time on the same floor.
We would also like to reassure you that we do not allow smoking in our Lobby, and that with the exception of a few times when the rules are broken, our public areas remain smoke free.
The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,428 reviews from our community

Traveller rating
    945
    345
    92
    31
    15
See reviews for
151
224
82
764
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 October 2012

Stayed 10 nights - very attentive whom staff worked had to communicate with us in English. Concierge service excellent. Dined at all restaurants in the hotel, food quality and selection is excellent as most of the food is cooked as you select it, buffet is a must for any meal. Recommend hotel for great stay.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1peter3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 23 October 2012
Thank you very much for your very kind words.We do have an extensive language training program in place and many senior foreign trainees are working in all customers areas to ensure proper communication at all time. We look forward to welcoming you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 October 2012 via mobile

Truly a hotel with design and extremky stylish... One of the best in Guangzhou... U can see a red signature decoration everywhere in the hotel as their stand out color is RED.. I am loving it.. And for amenities they use the brand L'occtiane, a French brand that my wife loves... Although the room rate is a bit high but surely there is a reason behind it..

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodin_smith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 25 October 2012
We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich, It is always a pleasure to receive positive feedback. We look forward to welcoming you again. The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 October 2012

hotel is new with large spacious rooms and nice lobby. service was excellent with prompt check in and check out. well located near guangzhou east railway station so convenient for travel to/from hong kong and not an issue for taxi to find.

unfortunately i had an issue in guangzhou (unrelated to hotel) and hotel staff were very assisting and offered to help translate with local police.

would recommend this hotel

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lancesyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 23 October 2012
We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely

The Sofitel team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 13 October 2012

We stayed 2 nights,could have stayed two weeks!! Vita and Semmy took such good care of us in the executive lounge,everything we wanted was there,nothing was a problem,even told me were I could go shopping.THANK YOU to you both.Our room was even better than the suite we started out in.We had to move because an idiot was smoking on a no smoking floor.A charming young man moved us very quickly,concerned for me as I have asthma,THANK YOU to you,wish I could remember your name,sorry.Beds to die for,made it very hard to get up and go for the wonderful breakfast,served by the wonderful staff,great Oolong tea,and excellent coffee for each of us.Room was divine,lady who "did"was lovely too,everywere clean and well serviced.Totaly spoilt,cant wait to go back,wouldnt stay anywere else in Guangzhou.THANK YOU ALL!!!

Room Tip: use your Accor card to get an upgrade,All rooms are spacious,and well serviced
See more room tips
  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank erindoors1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 23 October 2012
Thank you very much for your kind comments. We have shared them with the team and you can rest assured that it will be a pleasure to welcome you back in a near future.

The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
Level Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 bubbles Reviewed 28 September 2012 via mobile

The hotel is nice.... But the location is not good... At least 10 minutes walk from metro.. I had to wait more than 30 minutes to taxi... And the problem is that there is no one line for the hotel guest.. And one line for all the rest...
The rooms are very nice and pampering..
I suggest to come to the hotel if you don't need to go around

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this review, 15 October 2012
Thank you for your comments. It is a fact that in Guangzhou taxis can be difficult to get between 5.30 pm and 6 pm, but our team is well trained to find a solution in the quickest manner.

The Sofitel Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Guangzhou hotels
1.0 mi away
Oakwood Premier Guangzhou
Oakwood Premier Guangzhou
#1 of 3,394 in Guangzhou
5.0 of 5 bubbles 574 reviews
1.9 mi away
The Garden Hotel Guangzhou
The Garden Hotel Guangzhou
#12 of 3,394 in Guangzhou
4.5 of 5 bubbles 2,461 reviews
0.6 mi away
Hilton Guangzhou Tianhe
Hilton Guangzhou Tianhe
#17 of 3,394 in Guangzhou
4.5 of 5 bubbles 728 reviews
Show Prices
Show Prices
Show Prices
1.1 mi away
Mandarin Oriental, Guangzhou
Mandarin Oriental, Guangzhou
#2 of 3,394 in Guangzhou
5.0 of 5 bubbles 616 reviews
4.4 mi away
Langham Place Guangzhou
Langham Place Guangzhou
#4 of 3,394 in Guangzhou
4.5 of 5 bubbles 337 reviews
0.6 mi away
Sheraton Guangzhou Hotel
Sheraton Guangzhou Hotel
#7 of 3,394 in Guangzhou
4.5 of 5 bubbles 501 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Guangzhou Sunrich? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Guangzhou Sunrich

Property: Sofitel Guangzhou Sunrich
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Guangzhou
#6 Business Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#15 Luxury Hotel in Guangzhou
#58 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Booking.com, Expedia, Ebookers, Agoda, Hotels.com, Ctrip TA, TripOnline SA, Odigeo, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Sofitel Guangzhou Sunrich reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing