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Sofitel Guangzhou Sunrich
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Reviews (1,744)
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817 - 822 of 1,744 reviews
Reviewed 25 October 2013

We stayed in this hotel for just 1 night. This hotel exceeds our expectation and it is probably one of the best hotels we stayed in China. The room comes with modern stylish décor (maybe a taste of French design), a very comfy bed, a spacious bathroom with a big bathtub & separate shower. Staff is courteous and efficient. There is also a nice pool and spa. Breakfast buffet has lots of choices that can cater Western tourists and local Chinese. This hotel is definitely highly recommended.

  • Stayed: October 2013, travelled as a couple
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Thank Forestee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 29 October 2013

Dear guest,
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

Really new and clean hotel.

Has an amazing ambiance and the true highlight is the buffet. One of the best China buffets which covers all cuisines.

The SPA is phenomenal.

Great helpful and friendly staff and the place to be as an Accor member.

  • Stayed: October 2013, travelled on business
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2  Thank Dave K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 18 October 2013

Dear guest,
Bonjour! It is always a pleasure for us to receive positive feedback. It is our hope that you will give us the opportunity to better serve you in the near future.

Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2013

Hotel:
Located in TianHe. Nothing interesting nearby. Nearest metro station takes 15-20 minutes walk. You will need to catch a cab to travel out.

Room:
Size is a bit small for executive room. But the room was impressive.

Service:
It depends. Some of the staff members were cheerful and willing to help. But quite a lot of them was not. Many of them showed a cold face.

Club lounge:
Very nice, in terms of design and food. They offered some items which were quite unique. I heard that there are some wine tasting offered but I couldn't see it. Breakfast was great too, and they offered a la carte menu.

Bar:
Average, for both drinks and services. But the bar itself looks great. As a Le Club member I was offered a coupon for a drink there. The coupon and the letter from the hotel mentioned that I could get a signature cocktail there. But after I entered, the staff said I could only get a soft drink.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank Jeremy_JF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

Took my wife there for a short honeymoon and the only complaint I have is that the western restaurant was very very disappointing. The Chinese restaurant was fantastic with a gorgeous open kitchen. I also had special requests for our suite and the chocolate truffles were to DIE for, thanks Chef Lily!

  • Stayed: October 2013, travelled as a couple
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2  Thank unkleriko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 15 October 2013

Dear guest,
Bonjour! Thank you very much for your constructive feedback. It will be a pleasure to welcome you back in a near future.

Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2013

This is our 3rd stay at the Sofitel and this hotel just gets better and better. The CONCIERGE customer service is OUTSTANDING...for example my husband left his passport at the hotel (he had to fly for a business meeting just for the day) and when I explained that to David at the Concierge desk he immediately came up to the room and took my husband's passport and jumped in a taxi to deliver it in person to my husband at the airport! Now that is BEYOND the call of duty. They will really bend over backwards to provide the highest level of service. The junior suite upgrade was very much appreciated and the views are spectacular with floor to ceiling windows. Very clean and well maintained this hotel is a sanctuary after a day out in the city! I cannot recommend this hotel enough. I did not have time to use the spa this time but from previous visit it is definitely a treat and a must. Food quality is top notch with a plentiful selection and very tasty. There is a definite French stamp on the food and beverage dept which is a perfect balance to the Asian cuisine on offer. We will be back for Xmas and I cannot wait! THANK U TO ALL THE STAFF. You are a credit to the Accor chain.

  • Stayed: September 2013, travelled on business
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3  Thank Trinityperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 15 October 2013

Dear valued customer,
It was a true pleasure to welcome you in Guangzhou and we are honoured and grateful for this very kind review.

We look forward to welcoming you very soon.

Christophe Lauras
General Manager

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