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“Staff need to be trained”

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Sofitel Guangzhou Sunrich
Ranked #15 of 3,522 Hotels in Guangzhou
Certificate of Excellence
Reviewed 21 April 2014

I booked my stay via the official website of Accorhotels.com, where I found an attractive plan called "So Gourmet", The price of this plan is just about USD20 higher than the one with breakfast but can enjoy a USD50 coupon which can used in all restaurant of the hotel. So I finally chose this one.

When I arrived and check-in, the staff didn't tell me any thing about the coupon. We were hungry and so we rushed out to get food and forgot about this thing. Later, when we walked around Guangzhou and returned to the hotel and asked about the coupon, the staff told us there would not be any practical coupon, it is just a credit within our stay. And this credit would just valid till the mid-night of our first day. That meant that we had to use that USD50 before 12 or it would be gone. We already had a plan that night, so in order to use up the money, we had to change our plan. This is a quite unpleasant experience with our stay there.

  • Stayed: April 2014, travelled as a couple
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Thank Olivia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 8 May 2014

Dear Olivia T,
Bonjour! Thank you for your comments regarding your recent stay with us. We are so sorry to read that you did not enjoy your stay with us.

I definitely look into SoGourmet voucher that you have noted, and make the appropriate corrections to smoothen the operations to this issue.

We hope that you will give us another opportunity to be of service to you, so you could experience our service enhancements.

Life is Magnifique!

Fredrik Genberg
General Manager

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699 - 705 of 1,640 reviews

Reviewed 21 April 2014

Best location in the heart of the city, large rooms with nice views and great interiors mix of European and Chinese themes, excellent service from various departments, nice bar and variety of food - stayed for 3 nights recently and looking forward to my next stay very soon.

Stayed: February 2014, travelled on business
1  Thank VELKANNAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 7 May 2014

Dear Chellasamy V,
Bonjour! Thank you for your wonderful remarks, which I have shared with our team.

It is pleasure for us to read your appreciation to our hotel culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French mood for art and pleasure in Guangzhou.

We are excited to hear that you will stay with us very soon. I would like to personally thank you for your continued loyalty to our hotel, and want you to know that we truly value you as our guest!

Life is Magnifque!

Fredrik Genberg
General Manager

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Reviewed 20 April 2014

Nice staff, front desk speaks english, great view of the city!Centrally located from the places we wanted to see, fantastic views. Will definitely stay here again, also staffs are helpful kitty and marie is nice.

  • Stayed: March 2014, travelled with family
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1  Thank Jonathan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 7 May 2014

Dear Jonathan Z,
Bonjour! Thank you for taking the time to review our hotel. We very much appreciate your kind words, and positive feedback.

We are thrilled to hear that you will stay with us again, and look forward to welcoming you back soon.

Life is Magnifique!

Fredrik Genberg
General Manager

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Reviewed 19 April 2014

The Hotel was very good and all staff were very helpful and caring. The room was stylish and everything worked well. Nice and clean and tidy with the "French Flair" but nice Chinese touches in some of the items placed in the room.
Also welcome gifts were very much appreciated.
Good location for seeing many sights in Guangzhou but not so close for walking to the sights.
The breakfast was excellent and plenty to choose from and fresh, however some staff still require more training, as one morning water was spilt on the floor but no immediate concerns to wipe it up or urgency to move guests away even though the staff were all slipping on it for quite a few minutes, could have been a big problem if a guest went over!!
Maybe the cereal section should be re-arranged as the milk is at the back and the cereal at the front but when the milk was used it was dripping condensation and milk into the cereal, not a good sight!!
Cheese platter needs looking after a bit better and should be in an airtight compartment as it looked like it was left too long in the air and was not appealing at all!!
However, we really enjoyed the stay and will be staying there again next time.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Accorhotels.com
Thank JimFoote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 7 May 2014

Dear JimFoote,
Bonjour! We welcome all constructive comments, as it helps us to maintain high standards of quality, service and comfort for our guest staying.

Please be assured that these comments are taken seriously, and that I have personally follow up with the appropriate team members to fix it.

It is with much pleasure to read your appreciation to hotel culture. Sofitel Guangzhou Sunrich is the only luxury hotel with a unique French mood for art and pleasure in Guangzhou.

We appreciate your comments and your patronage, and hope that we will see you again!

Life is Magnifique!

Fredrik Genberg
General Manager

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Reviewed 16 April 2014

good service, everything is great. give this place a go! nice decor and clean. the indoor pool is awesome.

should make the bars more interesting though. will definitely return to sofitel when im next back in GZ.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Sofitel.com
1  Thank Daphne_6161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 17 April 2014

Dear guest,
Bonjour! Thank you very much for your constructive feedback.

The hotel has already got resident foreign DJ 6 days a week and trendy events from Wednesday to Saturday nightly.

It will be a pleasure to welcome you back to enjoy with us in a near future.

Sofitel Guangzhou Sunrich

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Reviewed 16 April 2014

The Hotel is nice, the Room was big and very clean..
Location in the model of city but far from mall and others, not like other hotel in Tianhe area used to be next to mall.
Food is very expensive at this hotel with the average tante.

  • Stayed: April 2014, travelled on business
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Thank surya_antonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 17 April 2014

Dear guest,
Bonjour! Thank you very much for your constructive feedback and we hope you enjoy your next stay.

Sofitel Guangzhou Sunrich

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Reviewed 15 April 2014

I initially wrote a review after a disappointing first two night stay at this hotel. In it I expressed concern that staff had been cut back and service declined since our last visit. I was pleasantly surprised by the immediate response of management and realise that this review was unfair. They sought us out to explain the situation and how staff numbers were temporarily down due to both sickness and a public holiday.

Marie and her staff made a great effort to ensure that every aspect of our stay was what was expected and what we had experienced in the past. She is a wonderful asset to the hotel reaching a perfect balance between being professional yet extremely warm. After a rocky start, we were sad to leave the Sofitel and will return on our next visit to Guangzhou.

  • Stayed: April 2014, travelled on business
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Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 18 April 2014

Dear guest,
Bonjour! We sincerely appreciate you taking the time to provide us your feedback.

We wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself of our services again in the future.

We are looking forward for your coming back.

Sofitel Guangzhou Sunrich

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Guangzhou Sunrich

Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Guangzhou
#6 Romantic Hotel in Guangzhou
#13 Spa Hotel in Guangzhou
#15 Luxury Hotel in Guangzhou
#46 Best Value Hotel in Guangzhou
Price Range: £96 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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