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“Checkout problems” 4 of 5 bubbles
Review of Sofitel Guangzhou Sunrich

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Sofitel Guangzhou Sunrich
Ranked #14 of 3,387 Hotels in Guangzhou
Certificate of Excellence
Auckland, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Checkout problems”
4 of 5 bubbles Reviewed 7 July 2014

The hotel was excellent but the final checkout was marred by unhelpful reception. We needed receipts for our two rooms but they refused to give them because we had changed credit cards. The argument that became loud and angry and the delay caused us to nearly miss our train to Hong Kong and much stress.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 19 October 2014
Dear Keith H,

Bonjour! Thank you for your comments. We are so sorry to read that you did not enjoy your stay with us.
Clearly,the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hoteland for that I sincerely apologize.
We have reviewed your feedback in detail with our related operational department heads and I can assure you that the necessary steps have been taken to avoid such situations from happening again.
We hope that you will give us the opportunity to serve you better on your next visit.

Life is Magnifique!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,410 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Surabaya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Sofitel Guangzhou Sunrich located in the Centre of Guangzhou City, the design the of Building, entrance, lobby, reception, decoration, escalator, room, bath room, accessories, carpet, ------, etc. all are perfects. Make a great impression for me, I was there in mid June 2014. Johan, Indonesia

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank 38838383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 30 June 2014
Dear 38838383,
Bonjour! Thank you for your wonderful remarks, which I have shared with our team.

I am very pleased to hear that you enjoy your stay and appreciate our design. We wish to create a memorial experience for guests.

We look forward to your next stay and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Good clean accommodation, good service, pleasant furniture. But most of all loved the service at the bar on 8th floor! Welcoming manager/hostess Eugene, nice waitresses Nina and Eva, very professional bartender Evan. Thank you guys, you always made me feel welcomed and important. Alex M Melbourne Australia

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 26 June 2014
Dear Alex M,
Bonjour! I sincerely appreciate you taking the time to provide us with your feedback.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more memorial experiences.

We look forward to your next stay, and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Guangzhou Sunrich

Property: Sofitel Guangzhou Sunrich
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Guangzhou
#6 Business Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#12 Spa Hotel in Guangzhou
#14 Luxury Hotel in Guangzhou
#58 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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