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“Magifique”

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Sofitel Guangzhou Sunrich
Ranked #17 of 3,396 Hotels in Guangzhou
Certificate of Excellence
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Magifique”
5 of 5 bubbles Reviewed 13 July 2014 via mobile

All I can say is that this is a wonderful hotel. It definitely left a lasting impression and I could only wish to have stayed longer. The location is ideal and within close proximity to all major places. The hotel itself is beautifully decorated and room 2529 is awesome,especially the jacuzzi. Thank you Marie Berthe for the upgrade and setup you did for me:-)

Stayed July 2014, travelled as a couple
Helpful?
4 Thank Moey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 16 July 2014
Dear Moey V,
Bonjour! Thank you for taking the time to review our hotel. I very much appreciate your kind words, and positive feedback, which I have shared with our team. I hope you have left our hotel ‘Feeling Magnifique’.

I also appreciate your patronage and look forward to being of service to you again soon.

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,432 reviews from our community

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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

This is certainly up to standard of 5-stars.
the check in on the club floor was great. the staff speaks english.
daily happy hour with a good selection of wines. in house sommelier assisting.

the rooms are of good size. impressed.
in fact, stayed there for few more nights on my next few trips.

Room Tip: good benefits for Platinum Accor.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank ShawnLEE1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 16 July 2014
Dear ShawnLee1975,
Bonjour! Thank you for your recent review of Sofitel Guangzhou Sunrich. I would like to thank you for your positive review and your kind words.

We try very hard to provide good quality accommodations, at a reasonable price. Our team works very hard each and every day to make sure our guests are looked after.

I hope to see you again soon, and want you to know that your patronage and your comments are appreciated and shared with my team.

Life is Magnifque!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
125 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

Arrived at the lounge at 6.15pm and ordered a Long Island Iced Tea and a Club Sandwich. The drink came quickly, and the sandwich at 6.45pm!!! I had a taxi booked for 6.50pm which meant I virtually had to swallow the sandwich and chips. Ridiculous!

Concierge service was excellent in getting me a taxi at the agreed time.

I also do not like to be greeted with "Bonjour" in China. One should speak either Chinese or English!!!

  • Stayed July 2014, travelled on business
    • Cleanliness
    • Service
Helpful?
1 Thank AppleAdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 17 July 2014
Dear AppleAdam,
Bonjour! Thank you for your comments regarding your recent stay. I was disappointed to read the comments concerning the Club Sandwich service. I have reviewed this issue with our Executive Chef and Director of F&B and taken steps to make sure that we get back on track.

Please be assured that these comments are taken seriously, and that I will personally follow up with the appropriate team members.

We appreciate your comments and your patronage, and hope that we will see you again!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

The hotel was excellent but the final checkout was marred by unhelpful reception. We needed receipts for our two rooms but they refused to give them because we had changed credit cards. The argument that became loud and angry and the delay caused us to nearly miss our train to Hong Kong and much stress.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 19 October 2014
Dear Keith H,

Bonjour! Thank you for your comments. We are so sorry to read that you did not enjoy your stay with us.
Clearly,the experience you described causes us deep concern. It does not represent the quality of service we strive for at our hoteland for that I sincerely apologize.
We have reviewed your feedback in detail with our related operational department heads and I can assure you that the necessary steps have been taken to avoid such situations from happening again.
We hope that you will give us the opportunity to serve you better on your next visit.

Life is Magnifique!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surabaya, Indonesia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

Sofitel Guangzhou Sunrich located in the Centre of Guangzhou City, the design the of Building, entrance, lobby, reception, decoration, escalator, room, bath room, accessories, carpet, ------, etc. all are perfects. Make a great impression for me, I was there in mid June 2014. Johan, Indonesia

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 38838383
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this review, 30 June 2014
Dear 38838383,
Bonjour! Thank you for your wonderful remarks, which I have shared with our team.

I am very pleased to hear that you enjoy your stay and appreciate our design. We wish to create a memorial experience for guests.

We look forward to your next stay and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Guangzhou Sunrich

Property: Sofitel Guangzhou Sunrich
Address: No.988 Guangzhou Avenue Middle, Guangzhou 510620, China
Region: China > Guangdong > Guangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Guangzhou
#6 Romantic Hotel in Guangzhou
#9 Family Hotel in Guangzhou
#14 Spa Hotel in Guangzhou
#17 Luxury Hotel in Guangzhou
#58 Best Value Hotel in Guangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Guangzhou Sunrich 5*
Number of rooms: 493
Official Description (provided by the hotel):
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view. ... more   less 
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Also Known As:
Sofitel Guangzhou Sunrich Hotel Guangzhou

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