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Sofitel Guangzhou Sunrich
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Reviews (1,780)
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Reviewed 7 August 2014

We stayed as a family on the 21st floor in a suite and had truly an excellent experience. The suite was very spacious, comfortable, beautifully designed, and well appointed. The staff and managers are friendly, professional, fast, and very accommodating. Excellent overall experience and location! We can only recommend it as the place to stay in Guangzhou.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 26 August 2014

Dear J L,

Bonjour! I sincerely appreciate you taking the time to provide us with your feedback.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more memorable experiences.

We look forward to welcoming you back soon again.

Life is Magnifique!

Fredrik Genberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

Wife and I stayed there in July this year for a week. We found the location was pretty central for us as we had to travel to various locations throughout the stay. Taxis were readily available at all times and very cheap by NZ standards. The front of house staff at the door and front desk were efficient and friendly, and most spoke good English which is a godsend. The guys out front were brilliant, getting cabs for us, loading and unloading luggage and generally looking after us getting in and out. Thanks guys.

We treated ourselves this trip to a room on the club floor, 25th for us. The room was huge and really well appointed, great furniture and bed, and Sofitel "order your pillow" as usual. We had free wifi, simple connection and available right through the hotel. Great enormous bathroom and shower but the little screen in the bathroom mirror was sensored and would surprise you by coming on automatically when you went to shave. The wife loved it as she watched the news while doing her make up, so she got to see a lot of the news!

Great views back over Tianhe towards the GZ tower from the room and the club lounge on the 29th floor above us.

The club lounge was well appointed and the staff were very helpful. Great food selection (and wine or cocktails in the evening) water, juices and snacks all day. The evening cocktails were made more special with staff bringing around wee chefs special nibbles creations which were lovely. Thanks to Victoria who hosted us there most nights, very personable and welcoming, and Lawrice and Wendy who looked after us most mornings. I would like to add that all staff we came across in the hotel were great, very professional and helpful. Thanks so much.

One thing we found this trip in Asia (stayed Sofitel or Novotel in Hong Kong) we're the hotel staff and management were readily available and gave great service. Thanks to our hotel managers (the ladies from France (Maree?) and Russia - sorry not sure of names) for taking the time to speak with us and make sure our stay was enjoyable.

We didn't eat in the hotel apart from club lounge a la carte breakfast but the rooftop bar was really nice, great staff there also. Great Singapore sling!

I swam in the pool several times for exercise. It is about 33 meters long and housed inside with nice outside views. The entry is via the spa front desk and they will ask you to use a nylon bathing cap. There is also a very good gym, table tennis, and also yoga available at times.

We didn't' t get to the hotel for several days after our booking due to delayed flights and an unanticipated visa issue and the hotel kindly refunded our missed nights. We had obtained a prepaid no refund rate when booking so we really appreciated the return, it helped cover the alternative costs that had been incurred. Airport taxi about 40 minutes in good traffic for around 120 RMB. Keep a little extra to cover any delays and tolls.

We did receive some packages at times from a contact in Shanghai. We got them all fine but one thing that would help - if the hotel could notify us they had arrived. We were expecting these, wondering where they were and had to ask on each occasion if anything had arrived. Consulting a list we would find they had already been there some time. Apart from that very minor point virtually faultless!

Room Tip: If you can afford it, shout yourself a treat and get a room on the club floor. It's a bit of an indulgence but well worth it.
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
3  Thank Gladstone21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 26 August 2014

Dear Gladstone21,

Bonjour! I sincerely appreciate you taking the time to provide us with your feedback.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more memorable experiences.

We look forward to welcoming you back soon again.

Life is Magnifique!

Fredrik Genberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management S, Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 26 August 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 30 July 2014 via mobile

Stayed three nights with my son in a twin share on the 21st floor. Fantastic room and very comfy beds. The bathroom also had a nice big bath tub. The location seems good and shopping centres not to far away by foot. You can get a taxi to quite a few destinations which take 15-30 minutes. Had breakfast there twice and there is so much choice. The hotel is also reasonably priced especially if you are a member of Accor. The staff there are fantastic and checking in/out was a breeze and changing money was easy and good rates. Definitely come again.

Stayed: July 2014
1  Thank ShanoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 1 August 2014

Dear ShanoP,
Bonjour! I sincerely appreciate you taking the time to provide us with your feedback.

We pride ourselves on superior customer service and I am glad to see that our team members went above and beyond to make your stay more memorable experiences.

We look forward to your next stay, and want you to know that we truly value you as our guest!

Life is Magnifique!

Fredrik Genberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Its a city hotel, I was there for business. The staff is nice and courteous at the Mar Tea Ni lounge where we sat for most of the day until evening receiving business guests. The restaurants are of good too. We tried their lounge bar in the evening one day, it was nice. Language is not a challenge at the note as most people speak english. The concierge desk is helpful. The colors of the hotel are a little loud for me but the rest of the stay makes that bearable. They did not have the gold channel which was a let down as the PGA tour was on. Recommend this hotel for business stays.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank NStar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management S, General Manager at Sofitel Guangzhou Sunrich, responded to this reviewResponded 29 July 2014

Dear NStar M,
Bonjour! Thank you for taking the time to review our hotel. I very much appreciate your kind words, and positive feedback. I hope you have left our hotel ‘Feeling Magnifique’.

I am glad to see that our team members make your stay more memorable experiences and I personally do note your kind suggestion to PGA tour programme on TV channel.

I hope to see you again soon, and want you to know that your patronage and your comments are appreciated and shared with my team.

Life is Magnifique!

Fredrik Genberg
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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