We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“worst service i have experienced in any crowne plaza”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Crowne Plaza Guangzhou Huadu
Ranked #28 of 3,517 Hotels in Guangzhou
Certificate of Excellence
Reviewed 9 March 2013

I stayed at this hotel a year ago as a gold member and the service wasn't bad i came back here as a platinum member and got the worst service ever, reception was unresponsive and had limited English speaking skills,
the rooms are small facilities just ok,
At the pullman in the airport i got much better service even though i am not even a member of the accor card.

  • Stayed: March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mashgiach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 25 March 2013

Dear Guest,

Thank you for taking the time to share your comments regarding your experience during your recent stay with us. We greatly appreciate you to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We have communicated your feedback to the Front Desk manager who will take appropriate action to rectify the issues. We will continue to strengthen service awareness and skill of our staff to avoid these problems from happening again.


It is our goal to consistently provide superior service and accommodations and your feedback enables us to target problem areas and take the necessary actions to make improvement in the future.

Once again, we thank you for choosing Crowne Plaza Guangzhou Huadu and look forward to have the opportunity of serving you again in the future.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (261)
Traveller rating
Traveller type
Time of year
Language
  • More languages

147 - 153 of 261 reviews

Reviewed 6 March 2013

Have stayed at this hotel a few times. Always a nice experience.

The staff is always very helpful and attentive. It's a 10-15 minute ride from the airport to the hotel. They have a shuttle, but I have not used it.

Rooms are good size, clean, and a nice bathroom. They are quiet, even though the hotel is not far from the airport.

Garden Cafe restaurant has a nice breakfast buffet - and they know how to cook bacon (crispy)!! Good variety of western and asian style foods. Same for dinner - basically something for every taste.

Lobby Lounge/Bar is nice to relax in (and get a simple meal, if you want). The entertainment (a Filipino duo) is not too exciting. Would like to see them get a decent band/entertainer, or just put up some plasma screens and show some sports, etc. The staff at the lounge bar are GREAT.

Overall, my first choice when staying in GZ, by far.

  • Stayed: February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 7 March 2013

Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2013 via mobile

My third time and here and still loving this hotel! I stayed at the club floor. Good rooms with desk to do some work and a ethernet line for internet. Free wifi in the hotel at every floor!

The hotel is not far from the airport and is a good choice for business travelers.

  • Stayed: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Erc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 4 March 2013

Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2013 via mobile

It's been several months since I stayed here, yet as a platinum member and making it a point to stay here every time I stay in GZ I felt I needed to inform those who consider to stay here.

Although rather far from the city center this hotel is a major gem. Very close to the airport and the only restaurant in the area to serve decent western food.

Spacious rooms, well decored and clean areas make this a esthetic ally pleasing to the eye and touch.

Staff is very curtious, happy and helpful.

Exceptional value. The rooms are well priced and approx 40-50% less than the Portman at the airport about 15-20 min away.

The CP Huadu is a exceptional value upscale hotel. The best in the area. No question.

  • Stayed: November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jeb1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 25 February 2013

Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

Great business hotel,located close to the airport, rooms are spacious, modern and clean, staff are very helpful. the all day dining is good, Chinese restaurant is a bit risky if you are an out of towner.

  • Stayed: January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dubaisteve2262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 30 January 2013

Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2013

very nice hotel, comfortable and spacious rooms.
real fast check-in / fast check out.
met the director at breakfast, overlooking the good behavior of his staff; no wonder this makes the staff meeting the challenhing expectation of the business travellers.

Room Tip: the higher the better, for the view (evenso the fog is terrible !)
See more room tips
  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MY_visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 3 January 2013

Dear Sir/Madam,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate your taking the time to share your comments.

We look forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2012

I stayed here for two occassions in one week.

I arrived from the airport in their shuttle bus. Just a note for international arrivals, you need to leave the international terminal and go under the road to the termainal on the other side. Find gate 30 and there is where the bus meets you.

Other than ringing the hotel, I had no way of knowing where the shuttle bus collected passengers from.

The hotel is large and airy, and being an ambassador member I did feel well looked after.

The room was exellant and had everything a business traveller could ask for. The bed was large and comfortable, and decent quiet airconditioning made the environment very pleasant.
The batthroom had pleanty of room to put toiletries around and could not be faulted.

The service by all members of staff was quick and curtious. I never felt as if anything was too much trouble.

Admittedly I only managed to have breakfast in the hotel, but the buffet had pleanty on offer for all tastes. however just a personal thing, I prefer my bacon less crispy!

The only issue i had with the hotel was when i left i was waiting for the free shuttle bus, and was there in plenty of time and "booked" my space as requested. I could not see where it was nor was I told where to meet it. In short I missed it and therfore had to get a taxi to the airport, other wise I would have ben late for my flight.

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SteveGreenway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sandy l, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this reviewResponded 5 December 2012

Dear Guest,

Thank you for taking the time to share your comments regarding your experience during your recent stay with us. We greatly appreciate you to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We have communicated your feedback to the concerned department manager who will take appropriate action to rectify the issues.

Once again, we thank you for choosing Crowne Plaza Guangzhou Huadu and look forward to have the opportunity of serving you again in the future.

Sincerely,

Helen Hou
Assistant Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Guangzhou hotels
Show Prices
Show Prices
Show Prices
Holiday Inn Shifu Guangzhou
#24 of 3,517 in Guangzhou
792 reviews
Baiyun District
Holiday Inn Express Guangzhou Baiyun Airport
Jianguo Hotel
#29 of 3,517 in Guangzhou
663 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Guangzhou Huadu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Guangzhou Huadu

Address: No.189 Yingbin Avenue, Huadu District, Guangzhou 510800, China
Phone Number:
Region: China > Guangdong > Guangzhou > New Baiyun Airport , Baiyun District , Huadu District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 3,517 Hotels in Guangzhou
Price Range: £75 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Guangzhou Huadu 4*
Number of rooms: 299
Official Description (provided by the hotel):
Crowne Plaza Guangzhou Huadu is an international hotel in Huadu. The hotel is conveniently located in the heart of the Guangzhou Baiyun International Airport Area, 10 minutes drive from the airport and Huadu District's central hub, and 40 minutes drive from downtown Guangzhou and Pazhou International Exhibition Centre. In addition, we offer scheduled shuttle bus service between the hotel and Guangzhou Baiyun International Airport, and during the Canton Fair period, the scheduled shuttle bus is available between the hotel and Pazhou International Exhibition Centre. Crowne Plaza Guangzhou Huadu offers 299 guest rooms, including suites and a Crowne Plaza Club Floor. Crowne Plaza newly upgraded bathroom amenities is a premium worldwide recognized cosmetic brand Borghese, originating in Italy. The product is added with natural lavender essential oil to provide you luxurious and professional bathroom experience during your trip. Complimentary Wifi service in rooms and hotel public area, 24- ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, IHG, Ctrip TA, Southall Travel, Expedia, TripOnline SA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Crowne Plaza Guangzhou Huadu reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing