I booked three rooms on the club floor and as soon as I arrived the experience was just poor.
1. Location close to the airport
2. New hotel and so rooms are of a good standard
1. On arrival check in was painful and no ambassador benefits
2. The hotel has an issue with the door lock system, apparently they are having major issues, I could not get access to my room and had to wait in club while new keys were obtained from reception.
3. Club floor service was terrible and not worth the extra cost.
4. Breakfast is very limited, if you order eggs they are made in the main kitchen and bought up. In my case I gave up after waiting 20 min.
5. After breakfast I could not gain access to my room again due to key card issues
6. On checkout the visa machine was not working resulting in a further wait.
Over all I left feeling very frustrated and did not have a positive feeling from my stay, not what you should expect from a hotel of this standard and part of IHG!
- Official Description (provided by the hotel):
- Crowne Plaza Guangzhou Huadu is the first 5-star international hotel in Huadu. The hotel is conveniently located in the heart of the Guangzhou Baiyun International Airport Area, ten-minute drive from the airport and Huadu District's central hub, as well as Huadu's largest Jewelry Trade Market and 40-minute drive from downtown Guangzhou and Pazhou International Exhibition Centre. In addition, we offer free scheduled shuttle bus service between the hotel and Guangzhou Baiyun International Airport, and during the Canton Fair period, the free scheduled shuttle bus is available between the hotel and Pazhou International Exhibition Centre. Crowne Plaza Guangzhou Huadu offers 299 guest rooms, including suites and a Crowne Plaza Club Floor. Crowne Plaza newly upgraded bathroom amenities is a premium worldwide recognized cosmetic brand Borghese, originating in Italy. The product is added with natural lavender essential oil to provide you luxurious and professional bathroom experience during your trip. Complimentary Wifi service in rooms and hotel public area, 24-hour in-room dining service, central air-conditioning with individual control, in-room safe, hair dryer, mini bar, coffee and tea, iron and ironing board, 42'' LED TV are all ready for your comfortable stay. Each Club Floor Room and Suite comes with premium guest services, including express check-in and out, 2-hour complimentary use of meeting room at the Crowne Plaza Club Floor, complimentary breakfast, beverage and Happy Hour at the Club Lounge, late check-out until 16:00 and etc. The fitness centre and outdoor swimming pool offer guests a great place to relax and the Garden Cafe, Chinese Restaurant and the Lounge Bar provide delicious offerings of culinary delights. With seven multi-function meeting rooms and a Crowne Ballroom, Crowne Plaza Guangzhou Huadu offers excellent options for all types of events. The column-free Crowne Ballroom spreading 1100 sqm accommodates as many as 1600 people for meeting; it can also be divided into four individual sections to meet guests' various needs. ... more less
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