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“Best Service ever”

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Crowne Plaza Guangzhou Huadu
Ranked #29 of 3,430 Hotels in Guangzhou
Certificate of Excellence
Richmond, Canada
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Best Service ever”
Reviewed 4 May 2014

We Stayed at the Crowne Plaza Huadu in April 2014, after a grueling 2 weeks of Asian tours. It was a nice change from the other hotels we had stayed at. We were picked up at the airport at gate 30, which was a bit hard to find, but very helpful (saved us quite a bit in taxi fares). Check in was very easy and the accommodations were great.
We were pleasantly surprised that we were able to access FB there. The Breakfast buffet was wonderful, specially not having to line up for things like noodles or eggs (they brought them to our table).
Although it may seem like it is in the middle of nowhere, the area has further developments in the works, which I'm sure will make it more attractive. If you are taking transit, it does take an hour to get into Guangzhou proper. We did not mind it, since it was quieter and away from noise.
The pool looked wonderful, though most business people did not make much use of it and I did not bring my swim suit. Darn shame.
Overall, I would strongly recommended for the 5 star service

Room Tip: All rooms are good, though the pool view is best
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelval2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 14 May 2014
Dear Sir/Madam, Thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay and we are delighted to hear that you are satified with our room, our yummy food and our service. We are looking forward to welcoming you back, and it is also our pleasure to have your friends and families to stay with us.
Sincerely,
Angie Wu
Marketing and Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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249 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ft Lauderdale
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 April 2014

The hotel is a bit out of the way in Science City but since they offer shuttle service it works out fine.

The rooms are spacious and the atmosphere is inviting. And based on the quality of the accommodations and the service the hotel is an excellent value

The food is average. The breakfast buffet is adequate but the buffet dinner is not very good. However, the Chinese restaurant is quite good. We ate there a number of nights. The Vietnamese restaurant was being remodeled during our stay but another guest told me that this was one of the better eating options in the hotel

We held a number of meetings at the hotel and found that there is plenty of space to conduct business

Worth a stay

Room Tip: I stayed close to the elevators and there was no appreciable noise. Save some steps
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 4 May 2014
Dear Sir/Madam, Thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay and we are delighted to hear that you are satified with us. We are looking forward to welcoming you back, and it is also our pleasure to have your friends and families to stay with us. Sincerely, Angie Wu Marketing and Communications Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Qingdao, China
Level Contributor
200 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 24 March 2014 via mobile

Happen to chance stay here for an overnight stay. Nice clean place with very friendly but to-the-business staff. Phillipino band was good at the bar lounge. Western restaurant extremely popular with their staff adding extra flavour to the sumptuous spread; kudos to Sankar their Indian chef who attracts a lot of fans with his deft milk tea serving. Managers were very friendly with each of them trying to impress upon the customers. A special mention of Tara at the bar lounge. The hotel has the pickup and drop shuttles which one has to master the route and the stops before really appreciating it. A good fitness center and a small outdoor swimming pool there. There is also a shuttle to the nearest shopping mall though God knows where are they, as u could find none in the vicinity. Prices on the higher side as compared to competition around, though there is distinct quality difference in service, rooms, cuisine, etc. a lovely place to relax before we takeoff on a transit. The real edge of this hotel are its staff. Highly recommended for patronage among transit passengers.

Stayed March 2014, travelled solo
Helpful?
Thank VAS1586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 28 March 2014
Dear VAS1586:

Thank you for your recent comments regarding Crowne Plaza Guangzhou Huadu .We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive the guest comments, just like yours, giving us an opportunity to hear the guest voice, and helping us to ensure ongoing satisfaction for you and other guests when they stay with us in the future.

It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to leave the comments. Your comments will be shared with our entire staff, especially to Sankar and Tara, as reinforcement to continue their efforts to make the Crowne Plaza Guangzhou Huadu a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,
Crowne Plaza Guangzhou Huadu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 11 March 2014

Amazing hotel, clean rooms, friendly personnel, decent buffet and swimming pool at a reasonable price. Open just 2-3 years ago, located 15mins away from the airport, shuttle bus service available, but...nowhere to go around the hotel. No shopping mall, food stalls or bar street, massage parlor, etc. Hard to find a taxi as well...

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peide77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Guest Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 14 March 2014
Dear Peide77,

We would like to thank you for choosing Crowne Plaza Guangzhou Huadu for your recent stay in Guangzhou and appreciate taking time to share your comments.

We are always pleased to receive the guest comments, just like yours, giving us an opportunity to hear the guest voice, and please rest assured that we will make every effort to acheive the guest satisfaction, which will help us to make Crowne Plaza Guangzhou Huadu as a leader in excellence.

We all looking forward to welcoming you back, or perhaps some of your friends whom you may care to recommend our hospitality.

Sincerely,

Crowne Plaza Guangzhou Huadu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
83 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 28 February 2014

Typically I see Crowne Plaza as an upscaled business brand, and Crowne Plaza Huadu represents that image very well. Modernly decorated with almost everything a step up from Holiday Inn, including bath amenities, furniture, service, etc. One small, but very important thing I especially appreciated was the internet speed at the hotel, which was by far the fastest I've had in China. It really helped me stay productive during my stay. Recognition for IHG members was excellent and I was upgraded to club level and given free drink vouchers, although I didn't get to use them. Breakfast in the lounge was not a huge spread but good coverage.

I had one small problem when I tried to reach the hotel by taxi from the airport around midnight, when the hotel shuttle had already stopped running. The taxi driver was very mad and rude at the fact that we were riding only such a short distance (from the airport). The hotel could have done more. When I inquire the hotel before arrival about taxi fare, the front desk told me "should be under 100 RMB", which turned out to be very inaccurate. The front desk also didn't proactively try to help arrange with my late night arrival. Lastly, when the bellman witnessed how the taxi driver acted, they didn't really help or offer suggestions as for next steps ( I didn't even get my change back for the taxi fare). At least they could have helped us take down the taxi driver's plate number.
Overall I had a pleasant stay at your hotel.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drpoints
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Guest Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 3 March 2014
Dear Duxingzhe,

Thank you for taking the time to share your comments regarding your experience during your recent stay with us. We are very pleased to receive your positive comments especially for hotel internet speed.

About the taxi issue,We greatly appreciate you to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We have communicated your feedback to the concerned department manager who will take appropriate action to rectify the issues.

It is our goal to consistently provide superior service and accommodations and your feedback enables us to target problem areas and take the necessary actions to make improvement in the future.

Once again, we thank you for choosing Crowne Plaza Guangzhou Huadu and look forward to have the opportunity of serving you again in the future.

Sincerely,
Crowne Plaza Guangzhou Huadu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 February 2014

I stayed at the Crowne Plaza Huadu in Guangzhou for a week during a business trip to this part of China. Upon arrival the staff at reception were excellent and checked me in very quick and easy and spoke very good polite English too.

I was staying on the Club Floor which is on the 9th Floor and has complimentary access to the Crowne Plaza Club Lounge. This hotel is located in a business area where there isn't much to do around here but that said taxi's are very cheap in China so everything is close within as long as you get the address in Chinese which the hotel staff will do for you without doubt.

I used the airport shuttle bus for free to travel to the airport, then from the airport you can get the metro into the city which only costs 7 RMB, thats not even £1 and only takes around 40 minutes! The front desk staff are also very helpful in looking for local attractions and will even call you a taxi if required. At night the hotel has amazing LED lighting which changed colours and it looks amazing and stands out very much. The rooms on the 9th floor are excellent, they are very spacious and have free wifi across the whole hotel which is enough for checking emails etc... that said it was fast enough for me to catch up on my BBC iPlayer Eastenders in HD, so its pretty fast, especially at night when not much people are using it.

Now I am a very fussy person when it comes to hotels and I cannot fault this hotel one single bit at all, I was slightly cold in the first room and they changed my room right away so really I cannot complain about this or mark them down for this! I woke up at 8am each morning during my stay and went for complimentary breakfast in the Crowne Plaza Club Lounge and left the 'Service My Room' card on the handle and within 30 minutes after having my breakfast my room would be spanking and clean again! Each day this service was excellent, new bath robes, new towels, new bedding and nothing of mine was out of place and I feel I can trust everyone here. All the staff would welcome you and say hello when you are around the hotel. The lounge bar downstairs in the lobby is also excellent and very vibrant as well as the Garden Cafe which has a massive range of food for breakfast, ranging from English, American and Chinese foods!

As for the in room amenities there is everything, bath robes, plenty of towels, safe, weighing scale, fluffy slippers, complimentary water, shoe shine, HDMI sockets for your laptop, large screen TV, ethernet port, huge floor to ceiling windows which show a great sunset in the evening, night lights (all lights are LED in the rooms), electric bathroom curtains, shower gels, conditioners, lotions, bath salts, shaving kit, toothbrush kit, sewing kit, cotton buds, sanitary bags, hair dryer, stapler, paper clips, pencils, sharpeners, rubbers... you name it they have it this really is a proper business hotel!!! I even asked for a HDMI cable to connect my laptop to the TV to watch movies and they even had this and it came to my room within minutes and even set it up for me, which just saved me that little time. Also there is a travel adaptor in the rooms should you need this. The lovely beige leather business chair and glass table was great for me to wind down in the evening when catching up on my emails.

I ordered room service many times and each time they would come within 15-20 minutes! I would leave my tray outside the room and it would be picked up almost instantly. The bed is extremely comfortable and the pillows are just something you can dream of having at home! I think they are memory foam and feather types. The local area is rather dead with not much going on but from what it seems like its a developing area as there are new buildings being built everywhere, so looks like Crowne Plaza have future proofed their location here! The Crowne Plaza Club Lounge has a a great view of Guangzhou Baiyun International Airport and if its not as foggy you can see the planes landing and taking off... from the room window you can see them defending and approaching.. but this is only from the front facing rooms. I stayed in room 919 from the 10th Feb to 16th Feb.

The staff in the Crowne Plaza Club Lounge are excellent, very polite and accommodating and there are PC's in there with English Windows 7 software and even a HP colour laser printer which is simple to use, just like home. The staff will even get you the drinks, coffee and food even though its a buffet type of service. One night in the lounge I noticed they had mango juice which was rather tasty so the next morning at breakfast they did not seem to have it, so upon asking they lady from the lounge she went out of the way to get me two bottles and said I could take one back to my room for later, it was the extra touches like this which made me feel very welcome so I would like to thank Crowne Plaza for this.

I would like to add that I am normally a Hilton Hotels person and I have stayed at many Hilton Hotels in the UK and China and I am their gold Hilton HHonours member, but upon staying here I can confidently say that Crowne Plaza does tick a lot more boxes than Hilton and they could learn a lot from Crowne Plaza! If you are looking to book this hotel then don't even think twice about it, just book it! I can guarantee that you will love it! Check out my pictures for more information and tasters!

I have been slacking with my reviews lately and have missed out a few dozen hotel reviews but this hotel has been such an excellent experience for me that I am sat at Guangzhou Airport right now to share my experience with you all, this hotel really deserves a hats off. Thank you for reading!

Room Tip: I stayed in room 919, although all the rooms are the same on the 9th Floor, the Crowne Plaza Club Lo...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZShah29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Public Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 16 February 2014
Dear ZShah29 :

Thank you for your recent comments regarding Crowne Plaza Guangzhou Huadu .We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are so pleased to receive the guest positive comments, just like yours, it is truly rewarding when a guest recognizes our staff’s efforts and takes the time to leave the comments. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Crowne Plaza Guangzhou Huadu a leader in excellence.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Sincerely,
Crowne Plaza Guangzhou Huadu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 10 January 2014

We stayed there one night while changing flights in Guangzhou. I chose this hotel beacause they had large twin rooms (beds 130cm large) for our family of 4, not far from airport. We had a good price offer, maybe depending on the period - not so busy.
The hôtel is very nice, not so far to the airport, in Huadu. We took Airport Express bus Nr 9 to Huadu in front of terminal. The Hotel has the free airport shuttle, just need to call before to see where and when they are at the airport
As our next flght was very early we didnt have breakfast, but we experienced the nice dinner buffet (seafood, international food, etc..) which I recommend to all.

Room Tip: The double bed room is the largest they have, but it's suitable for family
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cristinaoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kitty C, Guest Relations Manager at Crowne Plaza Guangzhou Huadu, responded to this review, 13 January 2014
Dear kinsh,

Thank you for your recent comments regarding Crowne Plaza Guangzhou Huadu .We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are always pleased to receive your positive comments and thanks for your recommendation to all people.

It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to leave the comments.

Once again, thank you for your thoughtful comments. We look forward to serving you in the future. Thank you for choosing IHG.

Sincerely,
Crowne Plaza Guangzhou Huadu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Guangzhou Huadu

Property: Crowne Plaza Guangzhou Huadu
Address: No.189 Yingbin Avenue, Huadu District, Guangzhou 510800, China
Phone Number:
Region: China > Guangdong > Guangzhou > New Baiyun Airport , Baiyun District , Huadu District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 3,430 Hotels in Guangzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Guangzhou Huadu 4*
Number of rooms: 299
Official Description (provided by the hotel):
Crowne Plaza Guangzhou Huadu is the first 5-star international hotel in Huadu. The hotel is conveniently located in the heart of the Guangzhou Baiyun International Airport Area, ten-minute drive from the airport and Huadu District's central hub, as well as Huadu's largest Jewelry Trade Market and 40-minute drive from downtown Guangzhou and Pazhou International Exhibition Centre. In addition, we offer free scheduled shuttle bus service between the hotel and Guangzhou Baiyun International Airport, and during the Canton Fair period, the free scheduled shuttle bus is available between the hotel and Pazhou International Exhibition Centre. Crowne Plaza Guangzhou Huadu offers 299 guest rooms, including suites and a Crowne Plaza Club Floor. Crowne Plaza newly upgraded bathroom amenities is a premium worldwide recognized cosmetic brand Borghese, originating in Italy. The product is added with natural lavender essential oil to provide you luxurious and professional bathroom experience during your trip. Complimentary Wifi service in rooms and hotel public area, 24-hour in-room dining service, central air-conditioning with individual control, in-room safe, hair dryer, mini bar, coffee and tea, iron and ironing board, 42'' LED TV are all ready for your comfortable stay. Each Club Floor Room and Suite comes with premium guest services, including express check-in and out, 2-hour complimentary use of meeting room at the Crowne Plaza Club Floor, complimentary breakfast, beverage and Happy Hour at the Club Lounge, late check-out until 16:00 and etc. The fitness centre and outdoor swimming pool offer guests a great place to relax and the Garden Cafe, Chinese Restaurant and the Lounge Bar provide delicious offerings of culinary delights. With seven multi-function meeting rooms and a Crowne Ballroom, Crowne Plaza Guangzhou Huadu offers excellent options for all types of events. The column-free Crowne Ballroom spreading 1100 sqm accommodates as many as 1600 people for meeting; it can also be divided into four individual sections to meet guests' various needs. ... more   less 
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